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The Pellerin Portfolio | Writing samples and Portfolio

Writing samples and Portfolio

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The Pellerin Portfolio | Writing samples and Portfolio | jodypellerin.wordpress.com Reviews

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Congratulations CRM Idol 2011 Finalists! | The Pellerin Portfolio

https://jodypellerin.wordpress.com/2011/09/28/congratulations-crm-idol-2011-finalists

Writing samples and Portfolio. Congratulations CRM Idol 2011 Finalists! The list is out. And the competition is stiff. Out of a field of 22 contestants, Paul Greenberg and friends have whittled the field to four finalists:. Be sure to read Paul’s comments about Assistly’s eligibility. This contest shows there are myriad ways to keep up with your customers. All of these companies have had success with a variety of ways to learn, serve, and support customers over multiple channels while learning best p...

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No Joy in Dirtville: The Rangers Lose Steam, Could Your Employees Run Out of Gas, Too? | The Pellerin Portfolio

https://jodypellerin.wordpress.com/2011/10/31/no-joy-in-dirtville-the-rangers-lose-steam-could-your-employees-run-out-of-gas-too

Writing samples and Portfolio. No Joy in Dirtville: The Rangers Lose Steam, Could Your Employees Run Out of Gas, Too? I’m not really a sports fan but I got a little excited last week when it looked like the Rangers were about to win their first World Series. That was a heart-breaker, not being able to come back in that final game and git’er done. It can get particularly dicey around performance appraisal time. This once a year data dump that should have been parceled out over the last 12 months can l...

3

Another Nail in the Post Office Coffin | The Pellerin Portfolio

https://jodypellerin.wordpress.com/2012/01/04/another-nail-in-the-post-office-coffin

Writing samples and Portfolio. Another Nail in the Post Office Coffin. Customer Service and Support. Even before the Post Office’s current problems, stemming from a requirement for prepayment into retirement programs, it hadn’t been a place you wanted to business with. It has been the butt of jokes for years about their service record:. Slow service at the counter. Lack of technology for payment. Package and letter handling disasters. Attitude of workers toward the public. Or even as good as? Even now, w...

4

Customer Service in a WIIFM World | The Pellerin Portfolio

https://jodypellerin.wordpress.com/2011/09/28/90

Writing samples and Portfolio. Customer Service in a WIIFM World. Bruce Temkin released a paper in 2008 called The 6 Laws of Customer Experience. People are instinctively self-centered. We have all been told about the “radio station” WIIFM – What’s In It For Me? The thing is, even though people have definite opinions about how they were treated it can be like pulling teeth to get them to tell you about it. At least directly. 8221; you say. There will always be a few who are willing to tell you to your fa...

5

Customer Service R&R: Metrics and Rewards & Recognition | The Pellerin Portfolio

https://jodypellerin.wordpress.com/2011/10/07/customer-service-rr-metrics-and-rewards-recognition

Writing samples and Portfolio. Customer Service R&R: Metrics and Rewards & Recognition. Of) Employees say customer experience is very important or critical in their company’s strategies. Of) Employees say company recognized or rewards employees for improving the experienc. From How to Build a Customer-Centric Culture. Being incented to do. Take a look at the metrics that are measured in your customer service center. Do they encourage staying with the customer until everything is fixed? The metrics you me...

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Aubrian Cubed | C-cubed: Content Creation and Curation

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C-cubed: Content Creation and Curation. Contact Aubrian Content Creation and Curation. When Words Become Weapons: What Micah Johnson Heard vs. What Black Lives Matter Meant. We say, “Sticks and stones may break my bones, but words will never hurt me.”. Then we turn around and say, “The pen is mightier than the sword.”. What happens when something from the pen fuels the sword of anger? It seems words can hurt if they are looked at through the right lens. They can hurt a lot. Has law enforcement leadership...

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