ronmarcelle.com
Ron Marcelle Blog Part II – Interactive Voice Response
http://ronmarcelle.com/history-of-the-customer-service-center-part-ii-interactive-voice-response-ivr
Laquo; Part I -The Early Days. Part III – Speech Recognition. Part II – Interactive Voice Response. I’ll discuss this technology in my next blog. This entry was posted on Wednesday, February 3rd, 2010 at 2:00 AM and is filed under Customer Service Center. You can follow any responses to this entry through the RSS 2.0. Feed You can leave a response. From your own site. Mail (will not be published) (required). Jay and Lynne Mueller. On Best Internet Business Training. On Best Internet Business Training.
ronmarcelle.com
Ron Marcelle Blog Part V – Workforce Management and Quality Monitoring
http://ronmarcelle.com/history-of-the-customer-service-center-part-v-workforce-management-and-quality-monitoring
Laquo; Part IV – Computer Telephony Integration. Part VI – Social Media. Part V – Workforce Management and Quality Monitoring. The greatest single cost in a contact center is the cost of personnel. As a result it has become important to maximize agent productivity and accountability. This is done through programs commonly referred to as Workforce Management and Quality Monitoring. Two of the companies for whom I have worked that have strong reputations in implementing contact center technology are Produc...
ronmarcelle.com
Ron Marcelle Blog About
http://ronmarcelle.com/about
My name is Ron Marcelle and this is my blog. Born in and raised in Southern California, I have lived in the San Francisco area for the past 30 years where I have been in high tech sales. I’m married with 3 adult children. I received a BS in Industrial Engineering from Stanford University and an MBA from the University of Southern California. After college I spent 3 years as a Lieutenant in the US Navy. I welcome questions and comments on the content of my blog. Jay and Lynne Mueller. And The Wrong Advices.
ronmarcelle.com
Ron Marcelle Blog Part I -The Early Days
http://ronmarcelle.com/history-of-the-customer-service-center-part-i-the-early-days
Part II – Interactive Voice Response. Part I -The Early Days. When you contact your bank, mortgage company, or the customer service organization of that product you bought but are having difficulty with, is it a pleasant experience? Being a salesman the past 40 years, the last 20 selling technology in the contact center space, I thought I would summarize some of the evolution of this business segment that most people love to hate. One of the first technologies to emerge in the customer service space was ...
ronmarcelle.com
Ron Marcelle Blog Part III – Speech Recognition
http://ronmarcelle.com/history-of-the-customer-service-center-part-iii-speech-recognition
Laquo; Part II – Interactive Voice Response. Part IV – Computer Telephony Integration. Part III – Speech Recognition. In my next blog I’ll discuss Computer Telephony Integration (CTI) and skill based routing, which allows a caller’s information to transfer with the call and be routed to the best available agent. This entry was posted on Wednesday, February 3rd, 2010 at 2:02 AM and is filed under Customer Service Center. You can follow any responses to this entry through the RSS 2.0. From your own site.
raymondott.com
Raymond Ott Blog Uncategorized
http://raymondott.com/category/uncategorized
Archive for the 'Uncategorized' Category. Something to Think About on July 4th. Have you ever wondered what happened to the 56 men who signed the Declaration of Independence? Five signers were captured by the British as traitors, and tortured before they died. Twelve had their homes ransacked and burned. Two lost their sons serving in the Revolutionary Army; another had two sons captured. Nine of […]. June 30th, 2009 Posted in Uncategorized. I Have Finally”Started”. Using The Internet As A Tool. The Rock...
raymondott.com
Raymond Ott Blog 2009 June
http://raymondott.com/2009/06
Archive for June, 2009. Something to Think About on July 4th. Have you ever wondered what happened to the 56 men who signed the Declaration of Independence? Five signers were captured by the British as traitors, and tortured before they died. Twelve had their homes ransacked and burned. Two lost their sons serving in the Revolutionary Army; another had two sons captured. Nine of […]. June 30th, 2009 Posted in Uncategorized. A Capture Tool For Screen Video & Speaker Audio. Why not visit .
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