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‘Innovation’ is key, or is it just a buzz word? | Brett Sadler
https://brettsadler77.wordpress.com/2015/07/20/innovation-is-key-or-is-it-just-a-buzz-word
Digital Self Service in #ukhousing (and beyond). Innovation’ is key, or is it just a buzz word? Who doesn’t like the word innovate? In #ukhousing and beyond it’s become a fairly common used word. Meaning of Innovation (Cambridge dictionary):. The use of) a new idea or method. There seems to be a growing consensus that using the word innovation so liberally has effectively watered down its meaning and its effectiveness. I well remember when starting a new job, telling my new managers that one of my key ai...
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Where next for #hseparty15 ? | Brett Sadler
https://brettsadler77.wordpress.com/2015/06/26/where-next-for-hseparty15
Digital Self Service in #ukhousing (and beyond). Where next for #hseparty15? On boarding the train from North Wales to Manchester at 7am on the Wednesday (the second day of the event) I had high expectations I had been to the inaugural House Party event last year, had a blast and even blogged about it here. For those who don’t know, this was the second year of House Party with the following summation of the event by the organisers:. Quite a lot longer than it should have! In the session we were challenge...
brettsadler77.wordpress.com
Housing Customer Self Service Survey Results | Brett Sadler
https://brettsadler77.wordpress.com/2015/06/26/housing-customer-self-service-survey-results
Digital Self Service in #ukhousing (and beyond). Housing Customer Self Service Survey Results. Back in March we set off to learn more. About online customer self service in housing. After crunching the numbers we can now share the results and findings. We think this is just the start of opening up collaboration, conversation and action to move forward. Below is the executive summary, our interpretation of the findings. You may have other views and that’s fine too. Housing is shy to shout about services.
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Digital Self Service in Housing – the Survey | Brett Sadler
https://brettsadler77.wordpress.com/2015/03/05/digital-self-service-in-housing-the-survey
Digital Self Service in #ukhousing (and beyond). Digital Self Service in Housing the Survey. Why bother to invest in online customer accounts, if you don’t promote it? As a sector it would be fantastic if we could identify the volumes of active online customers of housing services, and to see whether this is taking off? Following the publication of Connected Housing 2014. Who has customer testimonials of doing business with them digitally? It will provide stories of take-up of online services which other...
brettsadler77.wordpress.com
A new dawn for #ukhousing ? | Brett Sadler
https://brettsadler77.wordpress.com/2015/07/13/a-new-dawn-for-ukhousing
Digital Self Service in #ukhousing (and beyond). A new dawn for #ukhousing? It can’t have escaped the attention of any #ukhousing professional that last week’s budget announcements dealt a serious blow to the sector. Not that it was totally unexpected. Longer term though, we’ve proven that as a sector we can unite together and this gives me hope for the future. This all culminated in last weeks’ budget announcement which effectively means that Housing Associations in England were suddenly informed that t...
