uk.smg.com
Solutions Overview
http://www.uk.smg.com/solutions/solutions-overview
Research and Case Studies. Customer loyalty drives sales. Loyal customers visit more often, spend more when they visit, and recommend your brand to others. How do you create that level of loyalty. Customer feedback can come from a number of places. Finding it all in one spot would be ideal. It’s more efficient for you, and you’ll see a complete picture of the customer experience from every point of view. Want to see for yourself? We’ll be happy to show you. Consumers have a lot to say, and thanks to soci...
smg.com
Service Profit Chain
http://www.smg.com/insights
We’ve built our business on one idea: Engaged employees are more loyal, helping create highly satisfied and loyal customers. And highly satisfied, loyal customers lead directly to growth in sales and profits. The Service Profit Chain. Revealed that increasing the number of loyal employees and customers is a proven way to drive sustainable, profitable sales growth. Today, we use. The Service Profit Chain. Insights: What We Know. 8 (1)03 4580 2700. 44 (0)20 3463 0700.
smg.com
Industries Overview
http://www.smg.com/industries
With decades of experience serving major chains and emerging concepts, you could say SMG is fluent in restaurant. Our technology and reporting tools were built specifically for the restaurant industry. And every employee — from the front line to the CEO — acts on our reliable, real-time data and insights to make changes that create indelible loyalty and generate significant sales growth. Find out more. Insights: What We Know. 8 (1)03 4580 2700. 44 (0)20 3463 0700.
smg.com
5 ways to amp your CEM program (Request)
http://smg.com/insight-request-form/5-ways-to-amp-your-cem-program-(request)
Download content. Know more. SMG Customer Experience Measurement – 5 ways to amp your program. The customer-brand relationship is rapidly changing. With business happening at the speed of a click and across more touchpoints than ever, it’s crucial for brands to make sure they’re meeting customers’ high expectations. Because if your measurement program isn’t up-to-date, chances are you’re out-of-touch. Check out our infographic to see 5 ways you can take your program to the next level:. 8 (1)03 4580 2700.
smg.com
Solutions Overview
http://www.smg.com/solutions/solutions-overview
Customer loyalty drives sales. Loyal customers visit more often, spend more when they visit, and recommend your brand to others. How do you create that level of loyalty? We’re glad you asked. SMG was founded on the principles of. The Service Profit Chain. Which demonstrates that highly engaged employees create highly satisfied customers. Highly satisfied customers are more loyal, which means they’re more frequent, they spend more per visit, and they recommend you more often. 8 (1)03 4580 2700.
uk.smg.com
Top Partnership Insights
http://www.uk.smg.com/differentiators/insights/top-partnership-insights
Research and Case Studies. In 2013, we started a new tradition of celebrating the partnership between SMG teams and their clients. Twice each year, we review hundreds of submitted insights, seeking to highlight strong collaboration between SMG and our clients that leads to changes in the clients' businesses. Here are a few examples. Helzberg Diamonds was able to link their service standards execution to increased overall satisfaction and higher sales. 8 (1)03 4580 2700. 44 (0)20 3463 0700.
uk.smg.com
Social Media - Promoting Your Brand and Mining Consumer Feedback
http://www.uk.smg.com/solutions/social-media
Research and Case Studies. Consumers have a lot to say, and thanks to social media, what they say is seen by more people than ever before. When your brand is the topic of conversation, you need to be listening, reading, responding in real time. How do you follow all that? We’ll lead the way. SMG’s social media tools — SMG Social Voice. Give survey respondents the opportunity to engage with your brand through social media at the end of the survey. Engage across all social media platforms through one tool.
uk.smg.com
Industries Overview
http://www.uk.smg.com/industries
Research and Case Studies. With more than 23 years' experience serving major chains and emerging concepts, you could say SMG is fluent in restaurant. Our technology and reporting tools were built specifically for the restaurant industry. And every employee — from the front line to the CEO — acts on our reliable, real-time data and insights to make changes that create long-term loyalty and generate significant sales growth. Find out more. 8 (1)03 4580 2700. 44 (0)20 3463 0700. View our Privacy Policy.
uk.smg.com
Service Profit Chain
http://www.uk.smg.com/differentiators/insights/service-profit-chain
Research and Case Studies. In 1991, Bill and Andy Fromm co-founded Service Management Group (SMG) with former Harvard Business School professor Len Schlesinger. While at Harvard, Schlesinger and his colleagues conducted a study of service businesses to find links between employee engagement, customer satisfaction, and financial performance. Their research, published in. The Service Profit Chain. Today, we use. The Service Profit Chain. 8 (1)03 4580 2700. 44 (0)20 3463 0700. View our Privacy Policy.
uk.smg.com
Solutions Overview
http://www.uk.smg.com/solutions
Research and Case Studies. Customer loyalty drives sales. Loyal customers visit more often, spend more when they visit, and recommend your brand to others. How do you create that level of loyalty. Customer feedback can come from a number of places. Finding it all in one spot would be ideal. It’s more efficient for you, and you’ll see a complete picture of the customer experience from every point of view. Want to see for yourself? We’ll be happy to show you. Consumers have a lot to say, and thanks to soci...
SOCIAL ENGAGEMENT