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Service Management Group

SMG measures customer and employee experiences by collecting millions of surveys each year, adding behavioral data through our location-based mobile research technology. We report and analyze the data to help our clients create more 5-star human experiences and make better business decisions that impact the bottom line.

http://jp.smg.com/

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Service Management Group | jp.smg.com Reviews
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SMG measures customer and employee experiences by collecting millions of surveys each year, adding behavioral data through our location-based mobile research technology. We report and analyze the data to help our clients create more 5-star human experiences and make better business decisions that impact the bottom line.
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1 efm
2 cem
3 voc
4 customer loyalty
5 customer experience
6 customer experience management
7 customer feedback
8 employee satisfaction survey
9 employee engagement survey
10 voice of the customer
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service management group,menu,industries,restaurant レストラン,retail 小売,grocery スーパーマーケット,convenience store コンビニエンスストア,travel/entertainment 旅行 エンターテインメント,solutions,solutions overview ソリューション,custom research カスタム調査,technologies,data integrity データの信頼性,insights
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Service Management Group | jp.smg.com Reviews

https://jp.smg.com

SMG measures customer and employee experiences by collecting millions of surveys each year, adding behavioral data through our location-based mobile research technology. We report and analyze the data to help our clients create more 5-star human experiences and make better business decisions that impact the bottom line.

INTERNAL PAGES

jp.smg.com jp.smg.com
1

Grocery 食料品店 - Measuring Customer & Employee Experience

http://www.jp.smg.com/industries/grocery-スーパーマーケット

Industries Overview 業種 業界. Customer Experience Measurement カスタマー エクスペリエンス調査. Employee Engagement Research エンプロイ エンゲージメント調査. Customized Insights カスタム インサイト. Service Profit Chain サービス プロフィット チェーン. Benchmark Database ベンチマーク データベース. Research and Case Studies 調査白書 ケーススタディ. 世界で最も大規模なカスタマー エクスペリエンスの評価尺度であるSMGのコアベンチマーク データベースが、そのカスタマー エクスペリエンスに対する意味付けを行います。 SMGのサービス プロフィット チェーンのロイヤルティ モデリングは、ハーバードビジネススクールで始められたものですが、20年以上にわたり検証と改善が進められてきた基本的理論に基づいています。 Insights: What We Know. 81 (0)3 4580 1254. 1 800 764 0439.

2

SMG Industries Overview

http://www.jp.smg.com/industries/retail

Industries Overview 業種 業界. Customer Experience Measurement カスタマー エクスペリエンス調査. Employee Engagement Research エンプロイ エンゲージメント調査. Customized Insights カスタム インサイト. Service Profit Chain サービス プロフィット チェーン. Benchmark Database ベンチマーク データベース. Research and Case Studies 調査白書 ケーススタディ. 81 (0)3 4580 1254. 1 800 764 0439. 1 617 501 3544. 44 (0)20 3463 0700. SERVICE MANAGEMENT GROUP" および関連する商標はService Management Group Inc.の登録商標であり、.

3

Restaurant レストラン - Measuring Customer & Employee Experience

http://www.jp.smg.com/industries/restaurant-レストラン

Industries Overview 業種 業界. Customer Experience Measurement カスタマー エクスペリエンス調査. Employee Engagement Research エンプロイ エンゲージメント調査. Customized Insights カスタム インサイト. Service Profit Chain サービス プロフィット チェーン. Benchmark Database ベンチマーク データベース. Research and Case Studies 調査白書 ケーススタディ. 世界で最も大規模なカスタマー エクスペリエンスの評価尺度であるSMGのコアベンチマーク データベースが、そのカスタマー エクスペリエンスに対する意味付けを行います。 SMGのサービス プロフィット チェーンのロイヤルティ モデリングは、ハーバードビジネススクールで始められたものですが、20年以上にわたり検証と改善が進められてきた基本的理論に基づいています。 Insights: What We Know. 81 (0)3 4580 1254. 1 800 764 0439.

4

Convenience Stores コンビニエンスストア- Measuring Customer & Employee Experience

http://www.jp.smg.com/industries/convenience-store-コンビニエンスストア

Industries Overview 業種 業界. Customer Experience Measurement カスタマー エクスペリエンス調査. Employee Engagement Research エンプロイ エンゲージメント調査. Customized Insights カスタム インサイト. Service Profit Chain サービス プロフィット チェーン. Benchmark Database ベンチマーク データベース. Research and Case Studies 調査白書 ケーススタディ. 世界で最も大規模なカスタマー エクスペリエンスの評価尺度であるSMGのコアベンチマーク データベースが、そのカスタマー エクスペリエンスに対する意味付けを行います。 SMGのサービス プロフィット チェーンのロイヤルティ モデリングは、ハーバードビジネススクールで始められたものですが、20年以上にわたり検証と改善が進められてきた基本的理論に基づいています。 Insights: What We Know. 81 (0)3 4580 1254. 1 800 764 0439.

5

SMG Industries Overview

http://www.jp.smg.com/industries/restaurant

Industries Overview 業種 業界. Customer Experience Measurement カスタマー エクスペリエンス調査. Employee Engagement Research エンプロイ エンゲージメント調査. Customized Insights カスタム インサイト. Service Profit Chain サービス プロフィット チェーン. Benchmark Database ベンチマーク データベース. Research and Case Studies 調査白書 ケーススタディ. 81 (0)3 4580 1254. 1 800 764 0439. 1 617 501 3544. 44 (0)20 3463 0700. SERVICE MANAGEMENT GROUP" および関連する商標はService Management Group Inc.の登録商標であり、.

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LINKS TO THIS WEBSITE

uk.smg.com uk.smg.com

Solutions Overview

http://www.uk.smg.com/solutions/solutions-overview

Research and Case Studies. Customer loyalty drives sales. Loyal customers visit more often, spend more when they visit, and recommend your brand to others. How do you create that level of loyalty. Customer feedback can come from a number of places. Finding it all in one spot would be ideal. It’s more efficient for you, and you’ll see a complete picture of the customer experience from every point of view. Want to see for yourself? We’ll be happy to show you. Consumers have a lot to say, and thanks to soci...

smg.com smg.com

Service Profit Chain

http://www.smg.com/insights

We’ve built our business on one idea: Engaged employees are more loyal, helping create highly satisfied and loyal customers. And highly satisfied, loyal customers lead directly to growth in sales and profits. The Service Profit Chain. Revealed that increasing the number of loyal employees and customers is a proven way to drive sustainable, profitable sales growth. Today, we use. The Service Profit Chain. Insights: What We Know. 8 (1)03 4580 2700. 44 (0)20 3463 0700.

smg.com smg.com

Industries Overview

http://www.smg.com/industries

With decades of experience serving major chains and emerging concepts, you could say SMG is fluent in restaurant. Our technology and reporting tools were built specifically for the restaurant industry. And every employee — from the front line to the CEO — acts on our reliable, real-time data and insights to make changes that create indelible loyalty and generate significant sales growth. Find out more. Insights: What We Know. 8 (1)03 4580 2700. 44 (0)20 3463 0700.

smg.com smg.com

5 ways to amp your CEM program (Request)

http://smg.com/insight-request-form/5-ways-to-amp-your-cem-program-(request)

Download content. Know more. SMG Customer Experience Measurement – 5 ways to amp your program. The customer-brand relationship is rapidly changing. With business happening at the speed of a click and across more touchpoints than ever, it’s crucial for brands to make sure they’re meeting customers’ high expectations. Because if your measurement program isn’t up-to-date, chances are you’re out-of-touch. Check out our infographic to see 5 ways you can take your program to the next level:. 8 (1)03 4580 2700.

smg.com smg.com

Solutions Overview

http://www.smg.com/solutions/solutions-overview

Customer loyalty drives sales. Loyal customers visit more often, spend more when they visit, and recommend your brand to others. How do you create that level of loyalty? We’re glad you asked. SMG was founded on the principles of. The Service Profit Chain. Which demonstrates that highly engaged employees create highly satisfied customers. Highly satisfied customers are more loyal, which means they’re more frequent, they spend more per visit, and they recommend you more often. 8 (1)03 4580 2700.

uk.smg.com uk.smg.com

Top Partnership Insights

http://www.uk.smg.com/differentiators/insights/top-partnership-insights

Research and Case Studies. In 2013, we started a new tradition of celebrating the partnership between SMG teams and their clients. Twice each year, we review hundreds of submitted insights, seeking to highlight strong collaboration between SMG and our clients that leads to changes in the clients' businesses. Here are a few examples. Helzberg Diamonds was able to link their service standards execution to increased overall satisfaction and higher sales. 8 (1)03 4580 2700. 44 (0)20 3463 0700.

uk.smg.com uk.smg.com

Social Media - Promoting Your Brand and Mining Consumer Feedback

http://www.uk.smg.com/solutions/social-media

Research and Case Studies. Consumers have a lot to say, and thanks to social media, what they say is seen by more people than ever before. When your brand is the topic of conversation, you need to be listening, reading, responding in real time. How do you follow all that? We’ll lead the way. SMG’s social media tools — SMG Social Voice. Give survey respondents the opportunity to engage with your brand through social media at the end of the survey. Engage across all social media platforms through one tool.

uk.smg.com uk.smg.com

Industries Overview

http://www.uk.smg.com/industries

Research and Case Studies. With more than 23 years' experience serving major chains and emerging concepts, you could say SMG is fluent in restaurant. Our technology and reporting tools were built specifically for the restaurant industry. And every employee — from the front line to the CEO — acts on our reliable, real-time data and insights to make changes that create long-term loyalty and generate significant sales growth. Find out more. 8 (1)03 4580 2700. 44 (0)20 3463 0700. View our Privacy Policy.

uk.smg.com uk.smg.com

Service Profit Chain

http://www.uk.smg.com/differentiators/insights/service-profit-chain

Research and Case Studies. In 1991, Bill and Andy Fromm co-founded Service Management Group (SMG) with former Harvard Business School professor Len Schlesinger. While at Harvard, Schlesinger and his colleagues conducted a study of service businesses to find links between employee engagement, customer satisfaction, and financial performance. Their research, published in. The Service Profit Chain. Today, we use. The Service Profit Chain. 8 (1)03 4580 2700. 44 (0)20 3463 0700. View our Privacy Policy.

uk.smg.com uk.smg.com

Solutions Overview

http://www.uk.smg.com/solutions

Research and Case Studies. Customer loyalty drives sales. Loyal customers visit more often, spend more when they visit, and recommend your brand to others. How do you create that level of loyalty. Customer feedback can come from a number of places. Finding it all in one spot would be ideal. It’s more efficient for you, and you’ll see a complete picture of the customer experience from every point of view. Want to see for yourself? We’ll be happy to show you. Consumers have a lot to say, and thanks to soci...

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Service Management Group

Industries Overview 業種 業界. Customer Experience Measurement カスタマー エクスペリエンス調査. Employee Engagement Research エンプロイ エンゲージメント調査. Customized Insights カスタム インサイト. Service Profit Chain サービス プロフィット チェーン. Benchmark Database ベンチマーク データベース. Research and Case Studies 調査白書 ケーススタディ. The global leader in. Measurement. Technology. Insights. 81 (0)3 4580 1254. 1 800 764 0439. 1 617 501 3544. 44 (0)20 3463 0700. SERVICE MANAGEMENT GROUP" および関連する商標はService Management Group Inc.の登録商標であり、.

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