ronmarcelle.com
Ron Marcelle Blog Part II – Interactive Voice Response
http://ronmarcelle.com/history-of-the-customer-service-center-part-ii-interactive-voice-response-ivr
Laquo; Part I -The Early Days. Part III – Speech Recognition. Part II – Interactive Voice Response. I’ll discuss this technology in my next blog. This entry was posted on Wednesday, February 3rd, 2010 at 2:00 AM and is filed under Customer Service Center. You can follow any responses to this entry through the RSS 2.0. Feed You can leave a response. From your own site. Mail (will not be published) (required). Jay and Lynne Mueller. On Best Internet Business Training. On Best Internet Business Training.
ronmarcelle.com
Ron Marcelle Blog Part V – Workforce Management and Quality Monitoring
http://ronmarcelle.com/history-of-the-customer-service-center-part-v-workforce-management-and-quality-monitoring
Laquo; Part IV – Computer Telephony Integration. Part VI – Social Media. Part V – Workforce Management and Quality Monitoring. The greatest single cost in a contact center is the cost of personnel. As a result it has become important to maximize agent productivity and accountability. This is done through programs commonly referred to as Workforce Management and Quality Monitoring. Two of the companies for whom I have worked that have strong reputations in implementing contact center technology are Produc...
ronmarcelle.com
Ron Marcelle Blog About
http://ronmarcelle.com/about
My name is Ron Marcelle and this is my blog. Born in and raised in Southern California, I have lived in the San Francisco area for the past 30 years where I have been in high tech sales. I’m married with 3 adult children. I received a BS in Industrial Engineering from Stanford University and an MBA from the University of Southern California. After college I spent 3 years as a Lieutenant in the US Navy. I welcome questions and comments on the content of my blog. Jay and Lynne Mueller. And The Wrong Advices.
ronmarcelle.com
Ron Marcelle Blog Part I -The Early Days
http://ronmarcelle.com/history-of-the-customer-service-center-part-i-the-early-days
Part II – Interactive Voice Response. Part I -The Early Days. When you contact your bank, mortgage company, or the customer service organization of that product you bought but are having difficulty with, is it a pleasant experience? Being a salesman the past 40 years, the last 20 selling technology in the contact center space, I thought I would summarize some of the evolution of this business segment that most people love to hate. One of the first technologies to emerge in the customer service space was ...
creatingmybusinessonline.com
My Joint Venture Giveaways |
http://creatingmybusinessonline.com/my-joint-venture-giveaways
If your new here, you may want to subscribe to my free NEWSLETTER. Or my RSS FEED. To be notified whenever I update with an exciting new post. Thanks for visiting! I have finally started to join some joint venture giveaway events to help list building for my newsletter. This page will be constantly updated every week with the events looking for contributors and events looking for members. Giveaways are excellent for 2 reasons:. 1 – They give contributors the chance to build a great mailing list. Ultimate...
ronmarcelle.com
Ron Marcelle Blog Part III – Speech Recognition
http://ronmarcelle.com/history-of-the-customer-service-center-part-iii-speech-recognition
Laquo; Part II – Interactive Voice Response. Part IV – Computer Telephony Integration. Part III – Speech Recognition. In my next blog I’ll discuss Computer Telephony Integration (CTI) and skill based routing, which allows a caller’s information to transfer with the call and be routed to the best available agent. This entry was posted on Wednesday, February 3rd, 2010 at 2:02 AM and is filed under Customer Service Center. You can follow any responses to this entry through the RSS 2.0. From your own site.
creatingmybusinessonline.com
Got A Question? Email Me! |
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If your new here, you may want to subscribe to my free NEWSLETTER. Or my RSS FEED. To be notified whenever I update with an exciting new post. Thanks for visiting! Contact Form Shortcode Error: Invalid form number in shortcode. Need to contact me. 😀. Want to make a comment… 💡. Fill in the form below and I will get back to you as soon as I can. 😉. Be Good To You and Believe In Your Dreams. Sign Up To My Newsletter Below And Receive. My Masterclass Journey With John Thornhill". 47 Value Ebook For FREE.
chillix.wordpress.com
Our Apps | Chilli X Blog
https://chillix.wordpress.com/our-apps
Our thoughts and experiences of iPhone App development. Here’s a brief overview of each of our Apps – arranged by the date they were released (with the newest at the top). Keeps track of the time in your friends’ and colleagues’ part of the world so you don’t have to. Add multiple clocks displaying different time zones and personalise them by renaming them to something more meaningful – like a friend, relative or client, so you’ll always know the best time to get in touch. Saving Grace makes packing easi...
garyrturner.com
Weblog by Gary R Turner Working with code
http://garyrturner.com/category/working-with-code
Archive for the 'Working with code' Category. Fixing A Short Footer In Your Blog. At some point my footer got cut off as did my wife’s and some others I have seen. This video will show you how to fix this problem. It is mainly directed at the John Thornhill classmates using Planet Divinity graphics but should be able to be adapted to other wordpress blogs if they have […]. June 16th, 2010 Posted in Working with code. Marianna Turner’s Weblog. Become an eBay Powerseller in 90 Days.
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