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Richard's Writings: May 2015

http://richardswritings.blogspot.com/2015_05_01_archive.html

Monday, May 18, 2015. WHERE IS CUSTOMER SATISFACTION WHEN YOU NEED IT? This past week I had the opportunity? To fly 4 times on an airline that I had not patronized for a few years. Here was my experience. When told at the car rental center that I could check my bags there for return flights so I wouldn't have to load them on the bus and struggle with them at the ticket counter I was excited. The car rental company told me the process so I took off excited about the service the airlines were providing.

richardswritings.blogspot.com

Richard's Writings: RELAUNCHNG THE LAUNCH

http://richardswritings.blogspot.com/2015/05/relaunchng-launch.html

Monday, May 11, 2015. Sometimes no matter how many electronic keys you hit nothing goes right. Our earlier blog on our launch just didn't want to cooperate so we are going to try it again. We have been telling you for a few weeks about a couple of new and exciting things we were ready to launch which we hope will help our industry. Well, the first one is about ready. As of now our new companion web site www.kleancast.com. By the way, I will be at the BSCAI Executive Management Conference this week in Sco...

richardswritings.blogspot.com

Richard's Writings: TRAINING TODAY'S WORKFORCE

http://richardswritings.blogspot.com/2015/06/training-todays-workforce.html

Sunday, June 7, 2015. It should come as no secret that we have the most diverse workforce today than we have ever had. Think about the different generations,. That group then is made up of Commanders, Stars, Diplomats, and Scholars. This complicates the issue even more.Then, combine that with the different cultures we have from other countries working for us everyday. So, how are you training your staff? ARE YOU TRAINING YOUR STAFF? It is a known fact that effective training will lead to,. With today's t...

richardswritings.blogspot.com

Richard's Writings: CLOSE, BUT NO CIGAR

http://richardswritings.blogspot.com/2015/06/close-but-no-cigar.html

Tuesday, June 30, 2015. CLOSE, BUT NO CIGAR. My wife and I are avid golf enthusiasts. Neither of us can hit the ball straight but love to watch the professionals on the weekends battle it out for the prize money. This past weekend I watched two golfers go extra holes to see who would win the Travelers open in Connecticut. Oh, how I wish I could hit the ball the way they do. Now why am I talking about golf? Shouldn't we study every account we are offering a proposal to and then select the right informatio...

richardswritings.blogspot.com

Richard's Writings: June 2015

http://richardswritings.blogspot.com/2015_06_01_archive.html

Tuesday, June 30, 2015. CLOSE, BUT NO CIGAR. My wife and I are avid golf enthusiasts. Neither of us can hit the ball straight but love to watch the professionals on the weekends battle it out for the prize money. This past weekend I watched two golfers go extra holes to see who would win the Travelers open in Connecticut. Oh, how I wish I could hit the ball the way they do. Now why am I talking about golf? Shouldn't we study every account we are offering a proposal to and then select the right informatio...

richardswritings.blogspot.com

Richard's Writings: THE TIME IS NOW

http://richardswritings.blogspot.com/2015/06/the-time-is-now.html

Monday, June 1, 2015. THE TIME IS NOW. Well, here we are in June and almost halfway through another calendar year. I thought the timing is right to remind everyone that this is a good time to look at some areas that are important to us in moving our companies forward. 3 The time is now to go to our sister site, www.kleancast.com. And www.issa.com. Are the sites to gather more information on these two great learning events. Thousands of your peers, managing and owning all sizes of companies, will be a...

richardswritings.blogspot.com

Richard's Writings: WHERE IS CUSTOMER SATISFACTION WHEN YOU NEED IT?

http://richardswritings.blogspot.com/2015/05/where-is-customer-satisfaction-when-you.html

Monday, May 18, 2015. WHERE IS CUSTOMER SATISFACTION WHEN YOU NEED IT? This past week I had the opportunity? To fly 4 times on an airline that I had not patronized for a few years. Here was my experience. When told at the car rental center that I could check my bags there for return flights so I wouldn't have to load them on the bus and struggle with them at the ticket counter I was excited. The car rental company told me the process so I took off excited about the service the airlines were providing.