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Call Center 2.0 | A Better Place to Work

A Better Place to Work

http://knowlagent.wordpress.com/

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Call Center 2.0 | A Better Place to Work | knowlagent.wordpress.com Reviews
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Call Center 2.0 | A Better Place to Work | knowlagent.wordpress.com Reviews

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A Better Place to Work

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1

IT Savings in Today’s cost conscience world | Call Center 2.0

https://knowlagent.wordpress.com/2009/08/28/it-savings-in-todays-cost-conscience-world

Call Center 2.0. IT Savings in Today’s cost conscience world. August 28, 2009 at 5:25 pm. Many of my recent entries have been about how operations can save money or reduce costs in the call center. I recently read an article by Cyrus Golkar entitled, “The Cloud Computing Tsunami, Gartner Predictions – Efficiency and Cost Control will Transform the IT Industry.” ( http:/ tinyurl.com/kw8qhc. I came across a survey poll by Matt McConnell that I thought resonated with the tone of this entry. He is asking...

2

Ted Giordano | Call Center 2.0

https://knowlagent.wordpress.com/author/ted58

Call Center 2.0. We’ve moved our Blog! Thanks for following us on our blog. We are still blogging but we have moved to a different location. Please click here http:/ blog.knowlagent.com/. And it will take you to our Blog. September 18, 2009 at 5:34 pm. 8220;I know your budget has been cut 25%, but we must still meet our goals! September 11, 2009 at 3:05 pm. Observations from a product launch. September 3, 2009 at 7:54 pm. IT Savings in Today’s cost conscience world. August 28, 2009 at 5:25 pm. Holding on...

3

At-home Agent Resources | Call Center 2.0

https://knowlagent.wordpress.com/2009/08/12/at-home-agent-resources

Call Center 2.0. August 12, 2009 at 3:04 pm. If you are looking for resources on at-home agents. Access these bookmarks to stay up to date. We’ve gathered the best articles, case studies and other resources on home agents from all across the Web. These bookmarks are:. From many different sources for varied perspectives. Regularly updated with new material. Access your at-home agent bookmarks now. Entry filed under: at home agents. Tags: at home agent research. At home agent supervisors. At home agent sup...

4

Balancing Customer Satisfaction When Forced to Make Additional FTE Cuts | Call Center 2.0

https://knowlagent.wordpress.com/2009/08/18/balancing-customer-satisfaction-when-forced-to-make-additional-fte-cuts

Call Center 2.0. Balancing Customer Satisfaction When Forced to Make Additional FTE Cuts. August 18, 2009 at 9:03 pm. Holding on to customers during tough times can prove difficult, given inevitable cost reductions and competitors who are just a click away for a dissatisfied customer. Below are two scenarios that can help reduce costs and the risks commonly associated with headcount reduction. Who has time to answer the phone? Increase supervisor span of control:. Entry filed under: coaching. IT Savings ...

5

Observations from a product launch | Call Center 2.0

https://knowlagent.wordpress.com/2009/09/03/observations-from-a-product-launch

Call Center 2.0. Observations from a product launch. September 3, 2009 at 7:54 pm. This week Knowlagent has launched it’s software solution to a large telecom organization. I thought it would be fun to get some comments from the field regarding the launch. Below are the comments of Derek Lanham, a sales director for Knowlagent. Entry filed under: Uncategorized. IT Savings in Today’s cost conscience world. 8220;I know your budget has been cut 25%, but we must still meet our goals! Enter your comment here.

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Call Center 2.0 | A Better Place to Work

Call Center 2.0. We’ve moved our Blog! Thanks for following us on our blog. We are still blogging but we have moved to a different location. Please click here http:/ blog.knowlagent.com/. And it will take you to our Blog. September 18, 2009 at 5:34 pm. 8220;I know your budget has been cut 25%, but we must still meet our goals! September 11, 2009 at 3:05 pm. Observations from a product launch. September 3, 2009 at 7:54 pm. IT Savings in Today’s cost conscience world. August 28, 2009 at 5:25 pm. Holding on...

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