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Laurie Barkman | Customer Service Expert, Speaker & Author

Customer Service Expert, Speaker & Author

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Laurie Barkman | Customer Service Expert, Speaker & Author | lauriebarkman.com Reviews

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Laurie Barkman | Customer Service Expert, Speaker & Author | Page 2

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Customer Service Expert, Speaker and Author. Skip to primary content. Skip to secondary content. Newer posts →. When is Customer Service Training NOT the Answer? August 7, 2015. Just what can you do when you notice service rants for your business are trending up and service raves are going down? Second, don’t assume that customer service training will fix the problem or reverse the trend. There are no clear service standards in place. When service professionals don’t know or understand the service expect...

2

Customer Service Strategy | Laurie Barkman

https://lauriebarkman.com/category/customer-service-strategy-2

Customer Service Expert, Speaker and Author. Skip to primary content. Skip to secondary content. Category Archives: Customer Service Strategy. Labels are for bins, not people – Repost. August 28, 2015. Labels let us know where the pens, paper or staples are in the supply room. Labels save time. Labels mean we don’t need to look in the bin, box or the jar. Labels allow us to quickly scan and reject until we find the right label. The label tells us everything we need to know. When we label old people as st...

3

brand management | Laurie Barkman

https://lauriebarkman.com/tag/brand-management

Customer Service Expert, Speaker and Author. Skip to primary content. Skip to secondary content. Tag Archives: brand management. How to Create a Scary Workplace. October 30, 2015. Over the years, I have met, worked with and worked for a lot of people. By far the majority of those people taught me, through their actions and words, what I can do to make work a better place. These people:. Come to work each day with a fabulous, ‘let’s have a great day’ attitude. See the opportunity behind the challenge.

4

Employee Engagement | Laurie Barkman

https://lauriebarkman.com/category/employee-engagement-2

Customer Service Expert, Speaker and Author. Skip to primary content. Skip to secondary content. Category Archives: Employee Engagement. Three Well-Meaning Feedback Phrases to Avoid. October 16, 2015. Employee feedback is important. Just as important is how we provide that feedback. As managers, it is our role to build, support and encourage. Three well-meaning phrases I used to use and have eliminated are:. 8220;If it was me, …”:. He problem with “if it was me” is … it wasn’t you! Why did you try that?

5

creating loyal customers | Laurie Barkman

https://lauriebarkman.com/tag/creating-loyal-customers

Customer Service Expert, Speaker and Author. Skip to primary content. Skip to secondary content. Tag Archives: creating loyal customers. When is Customer Service Training NOT the Answer? August 7, 2015. Just what can you do when you notice service rants for your business are trending up and service raves are going down? Second, don’t assume that customer service training will fix the problem or reverse the trend. There are no clear service standards in place. When service professionals don’t know or unde...

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