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Michel Langlois
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CA
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IGS - Le pouvoir du leadership expérientiel - The power of experiential leadership | leadershipstrategique.com Reviews
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IGS - The power of experiential leadership
http://www.leadershipstrategique.com/en/langlois.html
The experiential challenge in customer service. Since 1976, Dr Michel G. Langlois’ continuous research in the field of services revealed that the medium is the service. Service organizations are indeed mediums creating memorable experiences for the customers. In light of this, Dr Langlois and his team opened a whole new path of research in the understanding of service organization management by introducing concepts like experitecture and Experiential Leadership Management (ELM). Of the 5 key-factors foun...
IGS - Le pouvoir du leadership expérientiel
http://www.leadershipstrategique.com/mission.html
Nous pouvons vous aider. L’Institut de gestion des service. Est spécialisé dans la gestion du leadership de marque. Et de la productivité transactionnelle des organisations de service. Par une meilleure gestion de. L’efficacité dans les services passe par une meilleure gestion de la productivité transactionnelle permettant :. D’augmenter les taux de conversion de l’achalandage client;. De diminuer le nombre de contacts par client;. D’augmenter le revenu moyen par clients (si applicable);.
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Dr Michel Langlois - L'art du leadership expérientiel dans les services
http://www.langloismichel.com/mission.html
Le Dr Michel G. Langlois est professeur titulaire à l’École des Sciences de la Gestion de l’Université du Québec à Montréal www.esg.uqam.ca. Où il dirige un groupe de recherche sur le leadership et l’expérience client dans les services le GLEC. Il est président du conseil de l’Institut du Leadership Stratégique www.leadershipstrategique.com. Marketing des Services, Le défi expérientiel. Cette approche lui a valu une mention d’honneur de l’Association canadienne des sciences administratives po...Les plus ...
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