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CONTACTS AT LESSONSFROMTHEMOUSE.COM

Snow & Associates, Inc.

Debbie Snow

3461 Be●●●●●●●n Drive

Or●●do , FL, 32835

US

1.40●●●●1855
1.40●●●●1939
de●●●●@snowassociates.com

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Snow & Associates, Inc.

Debbie Snow

3461 Be●●●●●●●n Drive

Or●●do , FL, 32835

US

1.40●●●●1855
1.40●●●●1939
de●●●●@snowassociates.com

View this contact

Snow & Associates, Inc.

Debbie Snow

3461 Be●●●●●●●n Drive

Or●●do , FL, 32835

US

1.40●●●●1855
1.40●●●●1939
de●●●●@snowassociates.com

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lessonsfromthemouse.com lessonsfromthemouse.com
1

Lessons from the Mouse - an education book for business minded people by Dennis Snow

http://www.lessonsfromthemouse.com/excerpt.html

What Others Are Saying. WHAT OTHERS ARE SAYING. Lessons From the Mouse. Then, my trainer led me from behind the scenes onto the set, from Disney underground the employee areas where guests weren’t allowed - to Disney above ground - the park where guests experienced the characters, the rides and the shows. Ah! This was what I remembered! I stayed at Disney World for twenty years. I stayed because I knew I was part of a great organization, and I knew I would learn important lessons. Now, as a custo...In my...

2

About Dennis Snow - business author and Disney executive

http://www.lessonsfromthemouse.com/author.html

What Others Are Saying. WHAT OTHERS ARE SAYING. Dennis Snow spent twenty-years working for the mouse at Walt Disney World, beginning his Disney career at the 20,000 Leagues Under the Sea Attraction. He eventually moved into a management position, managing various operating areas throughout the famous theme park. His early career at Disney created that first spark of interest in customer service that led him toward the principles readers will learn in his latest book,. Lessons From the Mouse.

3

Buy the Book - Lessons from the Mouse by Dennis Snow

http://www.lessonsfromthemouse.com/buy_book.html

What Others Are Saying. WHAT OTHERS ARE SAYING. Lessons From the Mouse. From one of these fine booksellers. Discounts on purchases of ten or more books available on this site.

4

Lessons from the Mouse - written by Dennis Snow a former execuive

http://www.lessonsfromthemouse.com/the_book.html

What Others Are Saying. WHAT OTHERS ARE SAYING. Lessons From the Mouse. Is written by someone who actually worked on Disney World’s rides, controlled the crowds at parades, and stood in the rain for hours telling guests Space Mountain was closed. At one point, Dennis Snow even had to reprimand Goofy for poor attendance. It is from this first-hand point-of-view that Snow peels away the veneer to show the day-to-day operation. Lessons From the Mouse. Lessons From the Mouse,. Over the past eight years Denni...

5

Lessons from the Mouse - by longtime Disney executive Dennis Snow

http://www.lessonsfromthemouse.com/index.html

What Others Are Saying. WHAT OTHERS ARE SAYING. What can a mouse teach you? When that mouse has been delighting and entertaining hundreds of millions of people for decades a heck of a lot! Lessons From the Mouse. Provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains, while he educates with chapters like ‘What Time is the 3:00 Parade? Is Not a Stupid Question. Lessons From the Mouse. Offers timeless, straightforward advice.

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LINKS TO THIS WEBSITE

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/category/leadership

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Entries Tagged as 'Leadership'. When an Employee Just Isn’t Cutting It. Delay tactics are often justified with statements like, “Opinions about performance issues are sometimes too subjective to take such drastic action.” Management guru Mark Sanborn. Taking Pride In the Job. How do I know they’re proud of their work? They take the time to expl...

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/category/when-bad-service-happens-to-good-people

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Entries Tagged as 'When Bad Service Happens To Good People'. Duct Tape and Customer Trust. I love it when program attendees share stories like this! Question to consider: What are your duct tape solutions that erode customer trust? When Bad Service Happens To Good People. Book Recommendation – The War of Art. The title is clearly a play on.

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/category/unleashing-excellence

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Entries Tagged as 'Unleashing Excellence'. Service Mapping – A Tool For Creating Outstanding Customer Experiences. In the blog post (the link is below) Mari Pat also included a clip from one of my presentations in which I describe how to get the most from the Service Mapping tool. A Tool For Creating Outstanding Customer Experiences. But when t...

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/category/commentary

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Entries Tagged as 'Commentary'. Getting Customers to Love You – The Power of Presence. Tips for Better Customer Service. 8220;In the Moment” for Customer Service. Our organization until something better comes along. And something better almost always comes along. Later followed by, Can I pick up any trash? As she handed out the snacks. I he...

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/submit-your-story

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Do you have a story to tell? A great, shining example of service excellence, or perhaps a story that exemplifies where improvement is sorely needed? I want to hear about it! Submit it here and your story will be considered for a guest spot on the blog, with expert commentary attached. Subscribe to Dennis's Blog. RSS Feed - All Comments.

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/2015/07

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Entries Tagged as '. The Fundamentals of Excellent Customer Service. In this video I focus on the core expectations our customers have of us, and how that knowledge can help us deliver excellent experiences. Tags: Service Analysis. Tags: Video Blog Post. Making the Experience Easier For the Customer. Tags: Video Blog Post.

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/2015/08

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Entries Tagged as '. How To Make Sure Your Organization Is Always “Best In Show”. Tags: Lessons From the Mouse. Tips for Better Customer Service. Subscribe to Dennis's Blog. RSS Feed - All Comments. Atlanta Web Design - Appeal Design. Podcast powered by podPress v8.8.10.17.

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/category/the-first-post

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Entries Tagged as 'The First Post'. Why a Customer Service Program Won’t Work in Our Industry. I’ve yet to meet a customer in any industry or any place who doesn’t want these three things:. The organization to do the job right. The organization to be responsive to the customer’s needs. Employees who truly care about the customer.

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/2014/08

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Entries Tagged as '. Completing Tasks Versus Creating Experiences – Pike’s Place Fish Market. In this video I showcase the world-famous Pike’s Place Fish Market as an example of taking a routine task (selling fish) and turning it into an experience that delights customers. Indifferent Service – The Silent Killer of Customer Loyalty.

dennissnowblog.com dennissnowblog.com

Dennis Snow | Customer Service Speaker

http://dennissnowblog.com/category/dennis-on-the-radio

Dennis on the Radio. Lessons From the Mouse. Tips for Better Customer Service. When Bad Service Happens To Good People. When Great Service Happens To Good People. Entries Tagged as 'Dennis on the Radio'. Customer Service Thought for the Day. Are your company’s processes designed for the convenience of the customer or for the convenience of the company? How would customers respond to that question? Dennis on the Radio. Tips for Better Customer Service. When Bad Service Happens To Good People. Podcast powe...

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Make your music education dreams a reality. A how to book for music teachers! An incredibly valuable resource for all music teachers. New to Teaching music? Struggling to get your room set up? Frustrated after a year of trial and error? Starting to burn out and need some new ideas to. Infuse excitement into your programs? Help is on the way!

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FOR ONLY $5.00 each! These make wonderful gifts and. Beautiful artwork for your home. Please type in the name of the tutorial you want in the small window below. You must press the "buy now" button FOR EACH. And enter the tutorial name each time as well. Please type in the tutorial name here. Click here to return to:. Thursday, October 25, 2012. Complete step-by-step instructions with color photos. Showing you how to create. A sweet candy cup ornament. This would be a beautiful ornament for Christmas.

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