whosyourgladys.com
Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest
http://www.whosyourgladys.com/video.html
Articles on the Web. Your time is valuable. These quick tips can easily fit into your busy work day. The Who’s Your Gladys? The Who’s Your Gladys? Video series of customer service quick tips is ideal for staff meeting openers, weekly mini-courses or tools for reinforcing an already great customer service culture. We’re excited to contribute to your customer service success! How to use these videos: Here are a few ideas . . . Watch and enjoy. 2. View with employees. 3. Subscribe to our e-zine.
hyken.com
Customer Service Hangout with Customer Service Expert Shep Hyken | Shep Hyken
http://hyken.com/customerservicehangout
Contact Shep (314) 692-2200. Where Customer Service Experts Share Tips, Strategies and More! Welcome to the Customer Service Hangout. Bestselling business author and customer service expert. Interviews other customer service and experience experts from around the world using the Google Hangout platform. Shep Hyken Hangs Out With Randi Busse and Talks About Turning Rants Into Raves. We also talk about Randi’s book. Turning Rants Into Raves. 1 Think Like an Owner. 4 Walk In Your Customers Shoes. Welcome to...
whosyourgladys.com
Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest
http://www.whosyourgladys.com/about.html
Articles on the Web. About Who's Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan. Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan. Marilyn Suttle and Lori Jo Vest. Filled with inspiring real-life case studies, Who’s Your Gladys reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can:. Customize service to different market segments and.
whosyourgladys.com
Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest
http://www.whosyourgladys.com/podcast.html
Articles on the Web. Listen for valuable tips and strategies you can put into place right now to keep your customers coming back. The Who’s Your Gladys? Hosted by Marilyn Suttle and Lori Jo Vest, this podcast series will introduce you to best-selling authors, customer service experts and thought leaders with wisdom to share. Listen for valuable tips and strategies you can put into place right now to keep your customers coming back. Come back or head to iTunes™ to hear new interviews regularly. Prepares h...
whosyourgladys.com
Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest
http://www.whosyourgladys.com/book.html
Articles on the Web. Purchase Your Copy Of Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty. The Busy Leader's Guide to Creating Fierce Customer Loyalty is a proven guide to creating lasting customer relationships, based on the practices of highly successful organizations that shared valuable lessons learned. Can be purchased at these and other fine retailers. Click to get your copy today! Also available in Kindle. Purchase Your Copy Of Who's Your Gladys? You will be able to imm...
whosyourgladys.com
Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest
http://www.whosyourgladys.com/articles_bank.html
Articles on the Web. No Fee* Articles for Publications. Articles for public use by Marilyn Suttle and Lori Jo Vest. You are welcome to use any of the articles at the links below on your blog or in your publication, provided you include all of the text that accompanies each article. In official language:. Must also be included with the body of the article. Additionally, please mail one copy of your publication to:. Suttle/Vest, 22203 Antler Drive, Novi, MI 48375. B Article title change. 5 Service Excellen...
whosyourgladys.com
Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest
http://www.whosyourgladys.com/articles.html
Articles on the Web. Articles on the Web. Articles published by Marilyn Suttle and Lori Jo Vest. National Oil and Lube News. Great companies realize that no matter what you sell, whether it’s a product or a service, what you are actually selling is an experience. Your customers can usually buy the same thing from someone else, so you have to provide them with something they can’t find at any other place - an experience. Read Online. Credit Union Management Magazine. Top 10 Customer Service Books. Creator...
whosyourgladys.com
Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest
http://www.whosyourgladys.com/train.html
Articles on the Web. Training, Workshops and Speaking. If you’re ready to triple and quadruple your success with customers! Customer retention increases profits and only happy, connected customers come back and buy more. We can train your customer-facing employees to keep customers happy and coming back - again and again. For our book, Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fans,. Customized customer service model development. 2 Got a Gladys? 6 Live Tele-Course -.
whosyourgladys.com
Customer Service Experts in Michigan authors of Who's Your Gladys? Marilyn Suttle and Lori Jo Vest
http://www.whosyourgladys.com/reviews.html
Articles on the Web. I love this book! Every company leader and front line staff should read it. - Dr. Tony Alessandra. Endorsements Keep Rolling in for. You will be able to immediately apply what you learn and measure your success so your business can thrive in any economy. If you buy just one book on customer service this year, make it this one. It will change the way you think about customers." Jack Canfield,. Chicken Soup for the Soul. I love this book! Every company leader and front line staff shoul...
