mydealercoach.blogspot.com
My Dealer Coach: April 2009
http://mydealercoach.blogspot.com/2009_04_01_archive.html
Monday, April 13, 2009. What a week. Service Managers I think you can identify with me on this one. A normal day for me goes like this:. 1 Walk the Parking Lot everyday, touch every car and write on the windshield. 2 Hold a production meeting everyday, talk about FRH. 3 Hold a service advisor sales meeting everyday, talk about sales. 4 Follow up on the Work In Process (WIP), close tickets. 5 Review the Forecast VS. Actual, look at the money. 6 Coach and Counsel the employees each day, baby-sit! 8221; he ...
mydealercoach.blogspot.com
My Dealer Coach: September 2009
http://mydealercoach.blogspot.com/2009_09_01_archive.html
Sunday, September 13, 2009. The Dealer Principle - Part 2. Customers should be taken thru the parts department and advised that this dealership has hundreds of thousands of parts and parts inventory to fix this brand of cars. M5™ Management Services. Subscribe to: Posts (Atom). Steve Shaw is single handedly driving customers back to the DEALERSHIP. My Dealer Coach Videos. The Dealer Principle - Part 2. My Dealer Coach Resources. My Dealer Coach Home Page. RSS My Deaaler Coach. Help me spread the word!
mydealercoach.blogspot.com
My Dealer Coach: February 2009
http://mydealercoach.blogspot.com/2009_02_01_archive.html
Monday, February 23, 2009. Ask and Ye Shall Receive, 20% off. My dealership needs a minimum twenty percent reduction in costs to ensure our survival in the market place. Like many dealerships, we were looking to reduce our expense structure. After months of watching the numbers come in and working hard to improve the bottom line, we decided on a new strategy. This new strategy is a wholesale reduction of variable and some fixed expenses. Our General Manager drafted a letter similar to the one below….
mydealercoach.blogspot.com
My Dealer Coach: July 2009
http://mydealercoach.blogspot.com/2009_07_01_archive.html
Sunday, July 19, 2009. We should be OUTRAGED for customer defection. As an industry, as a collective group of car dealers, we all should be outraged to see our customers fleeing to the independent shops. Let’s face it; the new car customer is our customer to keep. Each and every day we send another customer, two, three or three thousand fleeing from our dealerships to the independent shop. Why is it that our customers a running in droves from our dealerships? I will tell you the answer! I told her in my ...
mydealercoach.blogspot.com
My Dealer Coach: June 2009
http://mydealercoach.blogspot.com/2009_06_01_archive.html
Monday, June 1, 2009. When Doors Close, New Ones Certainly Open. To My Staff at the LA Auto Gallery. As I leave the dealership to pursue new challenges and opportunities in my life, I wanted to take a moment and say thank you to everyone for allowing me to practice my trade in your dealership. It is important for us to recognize that we share more than just eight hours per day. We share each other lives and together we can improve and inspire each other. With the W12 engine. The Bang and Olufsen. Please ...
mydealercoach.blogspot.com
My Dealer Coach: The Dealer Principle - Part 2
http://mydealercoach.blogspot.com/2009/09/trust-we-build-or-loose-in-sales.html
Sunday, September 13, 2009. The Dealer Principle - Part 2. Customers should be taken thru the parts department and advised that this dealership has hundreds of thousands of parts and parts inventory to fix this brand of cars. M5™ Management Services. Steve Shaw is single handedly driving customers back to the DEALERSHIP. My Dealer Coach Videos. The Dealer Principle - Part 2. My Dealer Coach Resources. My Dealer Coach Home Page. RSS My Deaaler Coach. Help me spread the word! My Dealer Coach Team.
mydealercoach.blogspot.com
My Dealer Coach: August 2009
http://mydealercoach.blogspot.com/2009_08_01_archive.html
Sunday, August 30, 2009. This is the best customer we can have. A customer who knows the business and understands what we do. However, this customer is not one who accepts anything but the ultimate in customer service. This customer wants to be treated like a customer who is making an investment in our dealership. They are making their largest or second largest investment in their lives and they should be treated this way. Next week, how to over come the trust issue). M5™ Management Services. Facebook &#...
mydealercoach.blogspot.com
My Dealer Coach: January 2009
http://mydealercoach.blogspot.com/2009_01_01_archive.html
Thursday, January 29, 2009. I stayed home from NADA and made $100,000. Well you did it. You made the trip to New Orleans. You partied hard. You had fun. You walked those aisles of vendors. You sat through seminars on many different topics. Tell me you learned something. If you tell me yours, ill tell you mine. Ill tell you about my weekend at the dealership. With some help put on an event that is nearly unprecedented. Let me share a few statistics. 10 Cars Left in the Dealership. 3,500 Net Cost. The cust...
SOCIAL ENGAGEMENT