hplnl.blogspot.com
Customer Experience Blog: New Facility Checklist
http://hplnl.blogspot.com/2015/06/new-facility-checklist.html
Monday, June 29, 2015. As discussed in the Managers Meeting, we have a newly revised Facility Checklist for all Neighborhood Libraries, Special Collections and Central locations. Please use this form beginning July 1, 2015 and submit it electronically to Celeste Diaz by the 10th of each month. Please walk through your location(s), as if you were the customer, looking for issues or problems that you may not have noticed previously. Report the issues and record them on the form. Link to the form. Health an...
hplnl.blogspot.com
Customer Experience Blog: February 2015
http://hplnl.blogspot.com/2015_02_01_archive.html
Tuesday, February 17, 2015. I have created a page with a list of monthly tasks. http:/ cemonthlytasks.blogspot.com/. You can also find it at the top of every page of the blog. I have tried to include who the report or statistics goes to and a link when possible. Please take a look at it and if I have incorrect information or am missing something, please email Laurie.Covington@houstontx.gov. So I can correct it. Links to this post. Subscribe to: Posts (Atom). CE Managers Meeting Minutes.
hplnl.blogspot.com
Customer Experience Blog: January 2015
http://hplnl.blogspot.com/2015_01_01_archive.html
Thursday, January 29, 2015. Presentations from Manager Boot Camp. I have created at Boot Camp page ( http:/ hplnlmeetingdiscussions.blogspot.com/. And am slowly adding the presentations and some handouts from our various presenters. I will also add answers to the questions asked during the week as they come in. Links to this post. Wednesday, January 21, 2015. Personalized Reading Lists (AKA Readers Advisory). Saima Kadir shared this information with us. Take a look at the RA form. Links to this post.
hplnl.blogspot.com
Customer Experience Blog: E Readers
http://hplnl.blogspot.com/2011/01/e-readers.html
Friday, January 7, 2011. There are many E-readers on the market and they are each unique and access different e-book stores and in some cases the library. In order to make this easier for you, below are suggestions and information we have gathered in order to answer customer questions. If your question is not answered here you may call (832) 393-1313 or fill in our. And we will get back to you with an answer. Can my e-reader access the library? Which e-reader should I buy? What is Adobe Digital Editions?
hplnl.blogspot.com
Customer Experience Blog: Employee Performance Evaluations 2012
http://hplnl.blogspot.com/2012/04/hi-by-now-everyone-must-have-seen-email.html
Tuesday, April 3, 2012. Employee Performance Evaluations 2012. By now everyone must have seen the email from Ophelia Cespedes about Employee Performance Evaluation for 2012. I wanted to remind everyone that we do have EPE plans under the Resources tab of the NL blog. The EPE plan dates for non supervisory EPE are: April 1st, 2012 - March 31st, 2013. Supervisory EPE plan dates are: 5/1/12-4/30/13. Employee Performance Evaluations for 2012. By the end of May. For HPL. The EPE plan deadlines are as follows:.
hplnl.blogspot.com
Customer Experience Blog: HEAR updates
http://hplnl.blogspot.com/2013/07/hear-updates.html
Monday, July 1, 2013. As discussed in the NL Manager's Meeting, here are some HEAR updates:. Managers should be creating work plans for your staff members. There are templates on the G Drive under HEAR for you to copy into the HEAR software. There is a grid for the Behavioral Factors also on the G Drive. You have to pick one of the Mayor's goals for each job duty- Use Quality of Life. The plan then goes to the reviewing authority and the employee for approval. Internal promotions: If you have a staff mem...
hplnl.blogspot.com
Customer Experience Blog: July 2015
http://hplnl.blogspot.com/2015_07_01_archive.html
Thursday, July 23, 2015. For questions about types of software, hardware, technology, printing, scanning etc. available on our public computers, please refer to the Available Technology page. On the website. If you have any suggestions, please send Virtual Library Services an email. Similar information about staff computers will be available soon on the intranet. Links to this post. Wednesday, July 15, 2015. HEAR Labs now available! With the transition of the HEAR software, please take advantage of the.
hplnl.blogspot.com
Customer Experience Blog: June 2015
http://hplnl.blogspot.com/2015_06_01_archive.html
Monday, June 29, 2015. As discussed in the Managers Meeting, we have a newly revised Facility Checklist for all Neighborhood Libraries, Special Collections and Central locations. Please use this form beginning July 1, 2015 and submit it electronically to Celeste Diaz by the 10th of each month. Please walk through your location(s), as if you were the customer, looking for issues or problems that you may not have noticed previously. Report the issues and record them on the form. Link to the form. Health an...
hplnl.blogspot.com
Customer Experience Blog: Happiness and Productivity at Work
http://hplnl.blogspot.com/2012/02/happiness-and-productivity-at-work.html
Friday, February 24, 2012. Happiness and Productivity at Work. Good day Team,. So what is happiness? According to Dictionary.reference.com, happiness is “the quality or state of being happy”. Wikipedia defines it as “a mental state of well-being characterized by positive or pleasant emotions ranging from contentment to intense joy”. According Aristotle “Happiness depends on ourselves”. 1: Happy people work better with others. 2: Happy people are more creative. 4: Happy people have more energy. When you r...
hplnl.blogspot.com
Customer Experience Blog: April 2015
http://hplnl.blogspot.com/2015_04_01_archive.html
Wednesday, April 15, 2015. Staff Development Day Survey. For Staff Development Day, each employee has the opportunity to select which one of 3 breakout sessions they would like to attend. Complete the survey. And select the breakout session that you are most interested in attending, and then select your second and third choices. Selections must be completed (via the survey) by Tuesday, April 21. Game of Tones: Getting Along at Work (Room 332AD). Elizabeth Whalen, Lecturer, University of Houston. 8212;Lib...