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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: March 2014
http://themanngroup.blogspot.com/2014_03_01_archive.html
Friday, March 14, 2014. What Pono Can Teach Us About Retail and the Customer Experience. Pono, which in Hawaiian means “righteous” or “goodness” is an audio player that’s capable of playing music at the same quality at which it was recorded. When I read about Pono on. That Neil Young, plus a talented team of tech and design folks, have been working on for 2 ½ years, I smiled. I enjoy music and also saw some parallels between its path over the last few decades and retail. Our work is primarily in the spec...
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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: May 2014
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Wednesday, May 28, 2014. You Have Become a Manager.Now What? What an exciting promotion. Webster defines a manager as a person responsible for controlling or administering all or part of a company or similar organization. Let’s take a look at your new role. What are some things that you manage daily? Schedules, HR policies, Inventory and maybe you are even the Buyer. That is a lot of additional responsibility. Where does leading fall into all of this? I am a very direct, passionate and fast communicator.
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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: The Metrics of Customer Service
http://themanngroup.blogspot.com/2015/06/the-metrics-of-customer-service.html
Friday, June 26, 2015. The Metrics of Customer Service. The Metrics of Customer Service. Why are Metrics Important? As Head Coach of Charlotte Express-AUDL Expansion Team, I don’t look at the scoreboard. The scoreboard doesn’t tell me enough information. What does a pilot do when they are in foggy conditions? If he simply trusts his special awareness or gut, he will crash the plane! Pilots are taught to trust the instruments and as a retail owner you want to do the same. Metrics take the squishy feelings...
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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: October 2014
http://themanngroup.blogspot.com/2014_10_01_archive.html
Thursday, October 9, 2014. Sales Clinics Through The Eyes Of A Retailer. Manufacturer and Sales Agencies have limited opportunity to influence sell-through in their retail accounts. Historically, the most available method for influence is the tried and true “in-store clinic”. Today’s retailer, however, is running a tighter ship—and any extra time or payroll dollars that don’t pay off in short order won’t be considered. This seminar addresses this issue. Ed McAlister - River Sports Outfitters. What proble...
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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: August 2014
http://themanngroup.blogspot.com/2014_08_01_archive.html
Friday, August 8, 2014. How Digital is Shaping Consumer's Expectations in 2014 for Holidays. It’s a safe bet to say that the expectations of empowered consumers continue to rise on their shopping journeys which is no longer a straight line as the retail world has become fragmented into physical stores, websites, apps and game consoles. To insure a shopping journey that is smooth, connected and consistent across all channels, consider the following:. Do you have a mobile marketing strategy in place to iss...
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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: December 2013
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Saturday, December 21, 2013. Top 10 Reasons To Shop Locally. The peak of holiday season and gift buying is upon us and the temptation to use your laptop or mobile device to purchase items online from far away lands has its upsides and its pitfalls. Small businesses are the backbone of your community.Here's 10 reasons you're better off shopping locally:. 1) Learn more from professionals and get what you need. 2) Support your local economy (more money stays and gets used locally). 4) Take it home today.
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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: TMG Products
http://themanngroup.blogspot.com/p/tmg-products.html
Great managers create great stores. MANN University is the academy that creates high-performing store managers for retailers who want to grow for success. This 3 day experience is hosted in Asheville N.C. and includes learning opportunities ranging from management best practices and managing by the numbers. Learn more. Mann U Courses and Calendar. Register for a class. C2 is similar in strategy to P2 but is affiliated with the IRRA so its members are running retailers. The Mann Group incorporates ORBT.
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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: January 2015
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Tuesday, January 27, 2015. Mann University: Passion into Profit. By Leslie A Cunningham. We recently finished our January session of Mann University in beautiful Asheville, NC. We, in the Mann Group, always find ourselves amazed with the impact this training has on the managers and owners who attend. Too often we find ourselves eager to tell retailers about this training, but wonder how to explain transformation! First, a little history:. We believe the inherent passion and store-knowledge possessed by t...
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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: Press Releases
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BRAIN covers Mann University! For copies of the article. Mercedes Ross - Joins Mann U March session as instructor. Mann Group Conducting Sessions at IBD Summit. The Mann Group is pleased to announce our event sponsorship at the IBD Summit. TMG will be presenting several sessions designed for attendees who want to improve the retail experience they deliver to customers. We hope you can Join us! Link to the IBD Summit Sessions. C2 Group members take top honors. C2 is 10% of the Best-50! Learn more about C2.
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THE MANN GROUP - Experts in retailing for the Bike, Run, and Outdoor industries.: June 2015
http://themanngroup.blogspot.com/2015_06_01_archive.html
Friday, June 26, 2015. The Metrics of Customer Service. The Metrics of Customer Service. Why are Metrics Important? As Head Coach of Charlotte Express-AUDL Expansion Team, I don’t look at the scoreboard. The scoreboard doesn’t tell me enough information. What does a pilot do when they are in foggy conditions? If he simply trusts his special awareness or gut, he will crash the plane! Pilots are taught to trust the instruments and as a retail owner you want to do the same. Metrics take the squishy feelings...
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