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Business Insights | Helping make sense of all things business: governance, technology and social media.Helping make sense of all things business: governance, technology and social media.
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Helping make sense of all things business: governance, technology and social media.
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Business Insights | Helping make sense of all things business: governance, technology and social media. | markasilver.wordpress.com Reviews
https://markasilver.wordpress.com
Helping make sense of all things business: governance, technology and social media.
markasilver.wordpress.com
How companies screw up customer service | Business Insights
https://markasilver.wordpress.com/2013/12/10/how-companies-screw-up-customer-service
Helping make sense of all things business: governance, technology and social media. How companies screw up customer service. December 10, 2013. We all know the customer service is absolutely critical to establishing a reputation and a relationship with those people that we would like to call our customers. But so many companies do it badly. Let’s have a look at some examples:. At this point, most customers are fairly convinced that you don’t really want to talk to them. So you’re often much snoring...
Sony Pictures’ Ultraviolet Columbiana doesn’t support iTunes | Business Insights
https://markasilver.wordpress.com/2011/12/31/sony-pictures-ultraviolet-columbiana-doesnt-support-itunes
Helping make sense of all things business: governance, technology and social media. Sony Pictures’ Ultraviolet Columbiana doesn’t support iTunes. December 31, 2011. A scene from Sony Pictures Columbiana movie. So we just bought Sony Pictures Columbiana (great movie) and it includes an Ultraviolet copy. Do you think I can get it into iTunes? Apparently not. So when I reach out to tech support for help, their basic response is “iTunes doesn’t support Ultraviolet content”. See below. Flixster currently supp...
Anatomy of a Cyber Attack | Business Insights
https://markasilver.wordpress.com/2014/02/27/anatomy-of-a-cyber-attack
Helping make sense of all things business: governance, technology and social media. Anatomy of a Cyber Attack. During the past few weeks, I have been researching how to attackers, whether they be lone-wolf hackers, crime syndicate based, or State sponsored attackers, I discovered that there are similarities between all the attacks. Certainly, the less experienced usually short cut some of the steps: but the serious attackers? How ready is your organization to deal with a cyber attack? February 27, 2014.
Interview with a CSO | Business Insights
https://markasilver.wordpress.com/2015/06/02/interview-with-a-cso
Helping make sense of all things business: governance, technology and social media. Interview with a CSO. June 2, 2015. I was recently interviewed by the CISO Executive Network and my friend Bill Seiglein. Perhaps others will find it interesting. MEMBER INTERVIEW: Mark Silver – CSO at First Advantage. Q What was your first job where infosec was part of the role? Q Do you feel your role at Siemens, a large company, made an impact and reduced risk? This entry was posted in Uncategorized.
I don’t know you, but I want your help… | Business Insights
https://markasilver.wordpress.com/2011/12/13/i-dont-know-you-but-i-want-your-help-2
Helping make sense of all things business: governance, technology and social media. I don’t know you, but I want your help…. December 13, 2011. Ever had someone be rude and just (try) waste your time? What about the email that arrives from someone you don’t know that says: “Hi, I’m gong to be in your area, and I want to book an hour of your time so I can tell. And the sooner you can do it, the better.”. But do you know what is. When I get an email or voice mail that goes something like: “Hey, IR...
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businesstransformation.wordpress.com
Videos | Business Transformation
https://businesstransformation.wordpress.com/videos
Leading business and technology to achieve more, together. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. You are commenting using your Twitter account. ( Log Out. You are commenting using your Facebook account. ( Log Out. You are commenting using your Google account. ( Log Out. Notify me of new comments via email. Join 1,728 other followers. I frequent...
businesstransformation.wordpress.com
What is Your Life Map? | Business Transformation
https://businesstransformation.wordpress.com/2015/01/10/what-is-your-life-map
Leading business and technology to achieve more, together. What is Your Life Map? What is Your Life Map? January 10, 2015. January 10, 2015. It’s been a long time since I posted an update, and I look forward to reversing this trend in 2015. I have been seeking the topic, post, or theme that would inspire me back into writing posts. I have found one such topic. What destinations, activities, experiences, and emotions are you creating in your family, work, and community life? Having pondered these question...
businesstransformation.wordpress.com
The “Change Management Manifesto” | Business Transformation
https://businesstransformation.wordpress.com/2010/02/15/the-change-management-manifesto
Leading business and technology to achieve more, together. The “Change Management Manifesto”. The “Change Management Manifesto”. February 15, 2010. March 3, 2010. Transformation Tools and Techniques. If you are familiar with agile techniques from the software development industry, I propose that we as change leaders, can benefit from reflecting on agile principles. You can reference “The Agile Manifesto” at http:/ agilemanifesto.org. 8211; Shared success over heroic efforts. March 10, 2010 at 8:39 am.
businesstransformation.wordpress.com
The #1 Change Technique | Business Transformation
https://businesstransformation.wordpress.com/2013/06/27/the-1-change-technique
Leading business and technology to achieve more, together. The #1 Change Technique. The #1 Change Technique. June 27, 2013. June 28, 2013. Transformation Tools and Techniques. Are you leading change in an environment with significant resistance? Are you placing the blame for the resistance on “them”? Do “they not get it”? Of all the change techniques available to us, the most fundamental and pragmatic approach is to bring the impacted stakeholders of the change into the problem space. 3) Making champions...
businesstransformation.wordpress.com
Guestbook | Business Transformation
https://businesstransformation.wordpress.com/guestbook
Leading business and technology to achieve more, together. Leave me a message here, or send me a tweet. I am at jrafter65 on Twitter. 3 thoughts on “ Guestbook. October 23, 2009 at 12:58 am. Good on you for starting up this site. Something we need to continue to focus on – delivering real business (transformational) outcomes. A site like this will be a valuable tool in sharing learnings from these activities. October 25, 2009 at 9:09 pm. May 13, 2013 at 7:33 am. Nice day, very good resource. Follow me on...
businesstransformation.wordpress.com
Elevating the Role of the CIO – Part 2 of 2 | Business Transformation
https://businesstransformation.wordpress.com/2013/05/20/elevating-the-role-of-the-cio-part-2-of-2
Leading business and technology to achieve more, together. Elevating the Role of the CIO – Part 2 of 2. Elevating the Role of the CIO – Part 2 of 2. May 20, 2013. May 19, 2013. In Part 1 of this article, we discussed the requirement for a management system to assist CIO’s with generating more value. We teed up the idea of how a CIO can improve their relationship with their Board of Directors. By managing technology as a business. As a reference, check out the Technology Business Management Framework below.
businesstransformation.wordpress.com
Joe Rafter | Business Transformation
https://businesstransformation.wordpress.com/author/extemporanadelphia
Leading business and technology to achieve more, together. Articles posted by Joe Rafter. What is Your Human Condition? July 30, 2016. We all share the human condition, and just as we are all unique individuals, so is our individual human condition. You have an opportunity, more so an obligation, to work with your own human condition with respect to your leadership of self and others. Discover Your Human Condition. What is the story they are telling you through their words and actions? By the way, the sa...
John Quillen's Blog: Where have all the iterations gone? Waterfall v. Agile
http://johnquillen.blogspot.com/2010/08/where-have-all-iterations-gone.html
Saturday, August 21, 2010. Where have all the iterations gone? Waterfall v. Agile. By Craig Larman and Vic Basili. IEEE Software, 2003. Despite its age, it's an enlightening read and an eye-opener for waterfall advocates. The X-15 hypersonic jet was developed in the '50s using agile practices! For over 15 years, the Standish Group's CHAOS Reports. Have consistently shown that more projects fail than don't (register at The Standish Group. They define success as on time, on budget and to original. What if ...
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Business Insights | Helping make sense of all things business: governance, technology and social media.
Helping make sense of all things business: governance, technology and social media. Cybersecurity challenges board relevance. October 3, 2016. Nonetheless, during the SEC Commissioner Luis Aguilar’s 2014 speech (KPMG, 2016), he urged boards to sharpen their focus on cyber risks: …boards that choose to ignore, or minimize, the importance of cybersecurity oversight responsibility, do so at their own peril. 2 directors must understand the legal implications of cyber risks to their organization. 3 boards mus...
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