Discussing how organisations can provide a personal customer expereince in an automated environment
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Customer experience management in a multichannel world | Discussing how organisations can provide a personal customer expereince in an automated environment | marklturner.wordpress.com Reviews
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Discussing how organisations can provide a personal customer expereince in an automated environment
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Where’s the leadership in customer service management? | Customer experience management in a multichannel world
https://marklturner.wordpress.com/2011/03/28/where’s-the-leadership-in-customer-service-management
Customer experience management in a multichannel world. Discussing how organisations can provide a personal customer expereince in an automated environment. Where’s the leadership in customer service management? Where’s the leadership in customer service management? March 28, 2011. Doing some work for a customer recently I was struck by the use of language in job titles and what meaning and messaging it conveyed. Why don’t they need coaching, mentoring and inspiration as well? Leave a Reply Cancel reply.
Customer service leadership lessons from TV’s frontline | Customer experience management in a multichannel world
https://marklturner.wordpress.com/2011/02/08/customer-service-leadership-lessons-from-tvs-frontline
Customer experience management in a multichannel world. Discussing how organisations can provide a personal customer expereince in an automated environment. Customer service leadership lessons from TV’s frontline. Customer service leadership lessons from TV’s frontline. February 8, 2011. Although not known as a ready source of thought on customer service leadership issues, the Radio Times’s. Clearly the show is not really aimed at improving service standards. Like the Mary Portas Secret Shopper farra...
Customer feedback forms never hold the answers | Customer experience management in a multichannel world
https://marklturner.wordpress.com/2011/10/14/customer-feedback-forms-never-hold-the-answers
Customer experience management in a multichannel world. Discussing how organisations can provide a personal customer expereince in an automated environment. Customer feedback forms never hold the answers. Customer feedback forms never hold the answers. October 14, 2011. The use of feedback forms is marketing dressing and the main reason for that is as above: we all know they don’t work but we feel obliged to send them out anyway. October 21, 2011 at 4:18 pm. Don’t ask ‘Would you like free mon...I remembe...
marklturner | Customer experience management in a multichannel world
https://marklturner.wordpress.com/author/marklturner
Customer experience management in a multichannel world. Discussing how organisations can provide a personal customer expereince in an automated environment. Customer feedback forms never hold the answers. October 14, 2011. Asking for customer feedback is by and large a waste of everybody’s time. Sometimes the customer may feel valued and special if their opinion is asked for but that’s probably about the only thing of value (albeit transitory) you’ll get from it. June 8, 2011. In fact most senior manager...
The iPad as a field service device? Someone’s got their head in the cloud | Customer experience management in a multichannel world
https://marklturner.wordpress.com/2010/12/03/the-ipad-as-a-field-service-device-someone’s-got-their-head-in-the-cloud
Customer experience management in a multichannel world. Discussing how organisations can provide a personal customer expereince in an automated environment. The iPad as a field service device? Someone’s got their head in the cloud. The iPad as a field service device? Someone’s got their head in the cloud. December 3, 2010. Last week saw what was claimed to be the first announcement of a cloud computing field service application to run on an iPad. The massively hyped tablet computer from Apple. Other obse...
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Home - The Strategy Masters
About The Strategy Masters. Mark L. Thompson. Mark Thompson Strategy Consultant. Strategic Thinking Pure and Simple! Do you have a Single Vision for your Future Strategy? OUR CLIENT COMPANIES DO! You’re a CEO who does not currently have a consensus. Around the most effective strategy to grow your organization and neutralize your competition. You can’t outsource to consultants;. It must be generated by the people you know and trust: the existing leaders in your company. We may have the process you need.
markltorrey | Smile! You’re at the best WordPress.com site ever
You’re at the best WordPress.com site ever. Sorry, but you are looking for something that isn’t here. Create a free website or blog at WordPress.com. The Wu Wei Theme. Back to the top. Blog at WordPress.com. The Wu Wei Theme. Follow “markltorrey”. Get every new post delivered to your Inbox. Build a website with WordPress.com. Add your thoughts here. (optional).
My Ramblings About Nothing At All
My Ramblings About Nothing At All. Tuesday, October 4, 2011. My First iPad App. My first iPad app that I coded for a client has been released on the iTunes App Store. This app was developed for Foray Technologies. This company has a great web app that is used for evidence collection of crime scenes. The company wants to be able to have a Crime Scene Investigator not have to use a paper form anymore on scene, but instead uses the iPad app to push to the web app backend to store the evidence information.
Customer experience management in a multichannel world | Discussing how organisations can provide a personal customer expereince in an automated environment
Customer experience management in a multichannel world. Discussing how organisations can provide a personal customer expereince in an automated environment. Customer feedback forms never hold the answers. October 14, 2011. Asking for customer feedback is by and large a waste of everybody’s time. Sometimes the customer may feel valued and special if their opinion is asked for but that’s probably about the only thing of value (albeit transitory) you’ll get from it. June 8, 2011. In fact most senior manager...
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