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Mark Orlan's Blog - Random thoughts about the Customer Experience

You've reached Mark Orlan's blog. Mark is a customer-centric, Senior Technology Leader based in Toronto Canada. Mark shares his insights on the Customer Experience, Customer Service, Technology, and Social Community Management, as they arise and as he has time to write.

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Mark Orlan's Blog - Random thoughts about the Customer Experience | markorlan.com Reviews
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You've reached Mark Orlan's blog. Mark is a customer-centric, Senior Technology Leader based in Toronto Canada. Mark shares his insights on the Customer Experience, Customer Service, Technology, and Social Community Management, as they arise and as he has time to write.
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3 Customer Experience
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Mark Orlan's Blog - Random thoughts about the Customer Experience | markorlan.com Reviews

https://markorlan.com

You've reached Mark Orlan's blog. Mark is a customer-centric, Senior Technology Leader based in Toronto Canada. Mark shares his insights on the Customer Experience, Customer Service, Technology, and Social Community Management, as they arise and as he has time to write.

INTERNAL PAGES

markorlan.com markorlan.com
1

J.C. Penney just lost a community of 3 Million Facebook fans. Where's the Strategy in that?

http://www.markorlan.com/2013/02/04/j-c-penney-just-lost-a-community-of-3-million-facebook-fans-wheres-the-strategy-in-that

Through the lens of the Customer. You are here: Home. JC Penney just lost a community of 3 Million Facebook fans. Where’s the Strategy in that? JC Penney just lost a community of 3 Million Facebook fans. Where’s the Strategy in that? February 4, 2013. Bowing under pressure, and trying to bring customers back into the stores, CEO Ron Johnson announced last week that J.C. Penney will be bringing back sales. Been listening to its customers. Yet, the writing was on the wall – Facebook’s wall. Perhaps the new...

2

Charter Communications

http://www.markorlan.com/tag/charter-communications

Through the lens of the Customer. You are here: Home. Archives for Charter Communications. Has your CEO heard the news? Big Companies are Abandoning Social Customer Service! January 21, 2013. 8220; Wow, sounds pretty dramatic! Oh, and to add to the drama, the featured image in the post is a picture of Joaquin Phoenix. In “Gladiator” garb, giving the thumbs down. Do you see what they see? Two companies are mentioned in the post. That’s it. Charter Communications, and Wegmans. Completed by his firm (which ...

3

retail

http://www.markorlan.com/tag/retail

Through the lens of the Customer. You are here: Home. JC Penney just lost a community of 3 Million Facebook fans. Where’s the Strategy in that? February 4, 2013. Bowing under pressure, and trying to bring customers back into the stores, CEO Ron Johnson announced last week that J.C. Penney will be bringing back sales. I guess Mr. Johnson’s about-face was as a result of the 50% slide in the stock price over the past year. Clearly, J.C. Penney has not. New Facebook page everyone! Perhaps the new corporate c...

4

Customer Service

http://www.markorlan.com/category/customer-service

Through the lens of the Customer. You are here: Home. Archives for Customer Service. Has your CEO heard the news? Big Companies are Abandoning Social Customer Service! January 21, 2013. 8220; Wow, sounds pretty dramatic! Oh, and to add to the drama, the featured image in the post is a picture of Joaquin Phoenix. In “Gladiator” garb, giving the thumbs down. Do you see what they see? Two companies are mentioned in the post. That’s it. Charter Communications, and Wegmans. Completed by his firm (which covere...

5

Customer Experience

http://www.markorlan.com/category/customer-experience

Through the lens of the Customer. You are here: Home. Archives for Customer Experience. As CIO, you can make or break the Student Experience. January 20, 2015. 8230;underlying the bricks and mortar is the dependence of students on technology. Fast forward to today, and we no longer think about the technology that touches almost every aspect of our lives; of student life. It’s taken for granted; expected. We no longer breathe air. We prefer wifi and 4G instead. We live in a just-in-time world. Strong emot...

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Mark Orlan's Blog - Random thoughts about the Customer Experience

Through the lens of the Customer. As CIO, you can make or break the Student Experience. January 20, 2015. Of course it goes without saying that for students to have a great Higher Education experience, the product has to be great; i.e., the faculty have to be thought-leaders that deliver engaging lectures, the campus environment, the layout and structure of the buildings and lecture rooms have to be highly functional, and the culture of the institution has to align with the students’ values. Time to shar...

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