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Designing Great Experiences | Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience.

Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience.

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Designing Great Experiences | Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience. | mattzellmer.wordpress.com Reviews
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Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience.
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Designing Great Experiences | Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience. | mattzellmer.wordpress.com Reviews

https://mattzellmer.wordpress.com

Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience.

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1

A Great Experience from Qwest | Designing Great Experiences

https://mattzellmer.wordpress.com/2010/03/26/a-great-experience-from-qwest

Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience. IA Summit, 2010: Some Highlights →. A Great Experience from Qwest. March 26, 2010. I recently switched to Qwest. When I opened the box I was greeted by bright, friendly colors, a packet of information, and three clearly labeled compartments. The instructions, though a little large when completely unfolded, were clear and easy to follow. The page also has some other helpful elements including a pr...

2

Community Integration on Corporate Home Pages | Designing Great Experiences

https://mattzellmer.wordpress.com/2009/12/23/community-integration-on-corporate-home-pages

Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience. Integrating Community Into Corporate Websites. Rethinking the “Community” Label →. Community Integration on Corporate Home Pages. December 23, 2009. To build on my previous thoughts about integrating community into corporate sites. I did a quick analysis of the home pages for eleven large hi-tech companies. ( Cisco. On each company’s home page I looked for:. 8220;Forums/Discussions” (6/11). Using...

3

Cross-Channel Experience | Designing Great Experiences

https://mattzellmer.wordpress.com/2010/05/14/cross-channel-experience

Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience. IA Summit, 2010: Some Highlights. Service Experience Done Right (by a Dentist! May 14, 2010. In my previous post. Below are first drafts of each diagram. They’re in need of feedback and iteration so let me know what you think. Click diagram for a larger version). What touch-points come to mind that don’t fit well in any of these categories? What questions come to mind? This diagram looks at the r...

4

Rethinking the “Community” Label | Designing Great Experiences

https://mattzellmer.wordpress.com/2010/01/06/rethinking-the-community-label

Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience. Community Integration on Corporate Home Pages. 37signals Thinking →. Rethinking the “Community” Label. January 6, 2010. A “Community” or “Communities” link is now appearing on the home page or in the main navigation of many corporate sites. (At least on the corporate tech sites I reviewed recently. Its definition is unclear. It’s a catch-all term. It’s not helpful. So what’s the solution? In the ...

5

Designing Great Experiences | Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience. | Page 2

https://mattzellmer.wordpress.com/page/2

Matt Zellmer's thoughts and observations on the importance, design, and evolution of the customer experience. Newer posts →. Community Integration on Corporate Home Pages. December 23, 2009. To build on my previous thoughts about integrating community into corporate sites. I did a quick analysis of the home pages for eleven large hi-tech companies. ( Cisco. On each company’s home page I looked for:. Links to community-related pages/sites (forums, blogs, wikis, etc.). 8220;Forums/Discussions” (6/11).

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