kerribirtch.wordpress.com
Investment + Relationship = Feedback | No Name For Now
https://kerribirtch.wordpress.com/2012/05/04/investment-relationship-feedback
No Name For Now. Investment Relationship = Feedback. Again, it all seems so simple…yet, it seems like few companies are investing in this approach. More on that later too…Stay tuned. The Art of Collecting Customer Feedback. A Subtle Shift →. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. You are commenting using your Twitter account. ( Log Out.
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About Me | No Name For Now
https://kerribirtch.wordpress.com/about
No Name For Now. I am a young professional in Cambridge, Ontario. I love learning and I try to take in as much as I can on a daily basis (well, most days). I consider myself one part quirky, one part nerdy, one part snarkasm and an all around pretty nice person🙂. I’ve recently just finished my Master of Arts in Communications and Technology from the University of Alberta. I have an undergraduate degree in Online Journalism from Ryerson University. One Response to “About Me”. August 25, 2011 at 5:14 pm.
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Wrong vs. Different | No Name For Now
https://kerribirtch.wordpress.com/2012/10/06/wrong-vs-different
No Name For Now. Wrong vs. Different. Well, I’ve begun asking myself this: Is what the other person saying actually ‘wrong’ or is it just ‘different’ from my point of view? In my mind, there is only one true way to discern if something is actually ‘wrong’ – and that is by facts only. Logic is not enough unfortunately, as logic often varies greatly from person to person. For me, it has to be facts. Otherwise, it’s just different. Now, if only I could get him to fold the pizza boxes in the recycling bin😉.
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Memories of MOCC | No Name For Now
https://kerribirtch.wordpress.com/2012/10/15/memories-of-mocc
No Name For Now. I have so many memories of him and all are good. His laugh, his mischievous grin and the twinkle of his eye just before he spouted his latest wittism or random Irish slang. He was a kind soul, willing to listen, provide advice and ALWAYS come to the defense when someone needed it (ie. Account Coordinators who made mistakes). PS: I never got to tell you – I’m marrying an Irishman. I know you’d be proud. Wrong vs. Different. Why Work from Home Works….Sometimes →. Leave a Reply Cancel reply.
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Rooting for the Little Guy | No Name For Now
https://kerribirtch.wordpress.com/2012/06/09/rooting-for-the-little-guy
No Name For Now. Rooting for the Little Guy. I’m part of the club! 8221; Whereas, if you had a bad experience at a new independent restaurant, I suspect you’d be less likely to say anything at all – you just wouldn’t go back. Through word-of-mouth. Again, someone else thought they were awesome, so they passed it along. The Results Are In… →. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). Wrong vs. Different. Follow ...
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Why Work from Home Works….Sometimes | No Name For Now
https://kerribirtch.wordpress.com/2013/03/02/why-work-from-home-works-sometimes
No Name For Now. Why Work from Home Works….Sometimes. All this week I’ve been reading the commentary on Yahoo! CEO Marissa Mayer’s leaked memo to her staff ordering everyone back to an office. Devil’s advocate hat on*. But what if that’s not the case? What if many of the people who are working from home are not highly talented and productive? What if some actually ARE channel surfing, flannel wearing, coffee sipping slackers who aren’t meeting company needs or pulling their weight? Just my 2 cents. You a...
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No Name For Now | Page 2
https://kerribirtch.wordpress.com/page/2
No Name For Now. The Art of Collecting Customer Feedback. Well, probably not anything of much value. Morale(s) of the Story:. 1) Customers don’t like to be solicited in a way that feels invasive. 2) Customers will likely offer more valuable feedback if they’re invested. 3) Customers may relate solicitation to a negative experience with the overall brand. So what do we do with to make customers want to invest their time to offer their feedback? Now Seeking Research Subjects! The research will have 2 parts...
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A Subtle Shift | No Name For Now
https://kerribirtch.wordpress.com/2012/05/17/a-subtle-shift
No Name For Now. Depending on how you look at it, it seems that my research has inadvertently taken a ‘subtle’ shift (or perhaps a hard-right? In my efforts to assess the motivations that people have for offering their ideas to companies for product development, at some point or another, I realized what I was actually looking at is much bigger than that. But let me rewind for a moment…. What I really need to be talking about here is social CRM! Experience/Motivation/Advocacy. I think? You are commenting ...
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The Results Are In… | No Name For Now
https://kerribirtch.wordpress.com/2012/07/15/the-results-are-in
No Name For Now. The Results Are In…. ENABLING ONLINE CUSTOMER FEEDBACK. Support for Social Customer Relationship Management. Introduction and Problem Definition. Exit, Voice and Loyalty. After being qualitatively analyzed as outlined above, the following themes emerged and results showed that four elements were prevalent in the participant responses:. Customers must be able to easily connect with the organization from their most desired contact point. Customers are likely to be social with others online...
SOCIAL ENGAGEMENT