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Middlesex Consulting focuses on helping Service Leaders grow field service revenue. We identify what your customers most value and then help you implement the delivery of these services to create high levels of customer loyalty and long-term retention.

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CONTACTS AT MIDDLESEXCONSULTING.COM

Sam Klaidman

1 Gi●●●●rcle

Fra●●●ham , Massachusetts, 01701

UNITED STATES

508 ●●●●1924
sa●●●●●●●●●@gmail.com

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Sam Klaidman

1 Gi●●●●rcle

Fra●●●ham , Massachusetts, 01701

UNITED STATES

508 ●●●●1924
sa●●●●●●●●●@gmail.com

View this contact

Sam Klaidman

1 Gi●●●●rcle

Fra●●●ham , Massachusetts, 01701

UNITED STATES

508 ●●●●1924
sa●●●●●●●●●@gmail.com

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Home - Middlesex Consulting | middlesexconsulting.com Reviews

https://middlesexconsulting.com

Middlesex Consulting focuses on helping Service Leaders grow field service revenue. We identify what your customers most value and then help you implement the delivery of these services to create high levels of customer loyalty and long-term retention.

INTERNAL PAGES

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1

A Real Life Story Of A Startup Taking Care Of its Customer’s Customers

https://middlesexconsulting.com/blog/a-real-life-story-of-a-startup-taking-care-of-its-customer-s-customers

Middlesex Consulting - Growth Requires Retention. A Real Life Story Of A Startup Taking Care Of its Customer’s Customers. Sam Klaidman - Monday, May 18, 2015. In my last post. I described a little known value creation strategy - taking care of your customer’s customers. You add value to your customer because you enable them to add value to their customers. This post expands on this concept with the story of LiquiGlide, Inc. The Consumer Packaged Goods Industry (from LiquiGlide). Not only have we received...

2

The Primary Competitors To Your Contract Selling Efforts

https://middlesexconsulting.com/blog/the-primary-competitors-to-your-contract-selling-efforts

Middlesex Consulting - Growth Requires Retention. The Primary Competitors To Your Contract Selling Efforts. Sam Klaidman - Monday, July 27, 2015. I had no competition when I first started selling service contracts for my company. Our products were mission critical and most of our customer’s policies was to buy the OEM’s service contract. Hitting quota was easy! Today things are different. You have competition and it comes from various places:. Independent third party service organizations. One solution t...

3

Whitepapers - Middlesex Consulting - Sam Klaidman

https://middlesexconsulting.com/whitepaper

MIddlesex Consulting - Growth Requires Retention. A Unique Service Plan for Businesses With Low Contract Capture Rates. Because I'm The Customer. Evolving From A Product Centric Business to a Solutions Provider. In today's business climate the most effective methods to differentiate your business from everyone else are through value added services and outstanding customer experience. This two-part article focuses on transitioning a business to become a solutions provider. In August 2013 Fred Van Bennekon...

4

Value, Like Beauty, Is In The Eye Of The Beholder

https://middlesexconsulting.com/blog/value-like-beauty-is-in-the-eye-of-the-beholder

Middlesex Consulting - Growth Requires Retention. Value, Like Beauty, Is In The Eye Of The Beholder. Sam Klaidman - Monday, June 15, 2015. The painting is called Women of Algiers (Version O) and was painted by Pablo Picasso. It was inspired by Picasso’s fascination with the 19th-century French artist Eugene Delacroix and is part of a 15-work series Picasso created in 1954-1955 designated with the letters A to O. It has appeared in several major museum retrospectives of the artist. The primary lesson is t...

5

Middlesex Consulting

https://middlesexconsulting.com/BlogRetrieve.aspx?BlogID=10715

Middlesex Consulting - Growth Requires Retention. I Recently Had A Great Experience That I Had To Share. Sam Klaidman - Monday, August 15, 2016. Then, about a week ago I received an email from Verizon targeted directly to me. Here is a piece from the message:. I thought about the installation and realized I would need a coax splitter. The salesperson said, “I believe there is one in the box but, just in case, I will get you one.” And he did. When I got home and did more thinking, I realized I would also ...

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michaelrblumberg.com michaelrblumberg.com

Work with Me - Michael R. Blumberg

http://michaelrblumberg.com/work-with-me

Michael R. Blumberg. Michael R. Blumberg. I love nothing better than sharing what I have learned with those who are eager to grow. If this sounds like you, we need to connect. Below are five ways you can learn from my knowledge and experiences, the good, bad, ugly, and extraordinary. I have arranged the ways you can work with me in order, from those that require the least investment to those that require the most. 2 Subscribe to my updates. 3 Hire me as a writer. And professional services market specific...

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Measuring the Impact of Freelance Management Systems on KPIs - Michael R. Blumberg

http://michaelrblumberg.com/2017/01/10/freelance-management-systems-and-kpis

Michael R. Blumberg. Michael R. Blumberg. Innovation is a Given. What is Field Service Management and Why. ➡. Measuring the Impact of Freelance Management Systems on KPIs. N a previous blog. Not everyone who responded to the survey is has moved to using a Variable Workforce. In fact, about a 25% of the survey participants are not Variable Workforce users. What were their main concerns about making the transition? Michael R. Blumberg. So are you are using a Variable Workforce? Are you using a Variable Wor...

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Enterprise Service Management Archives - Michael R. Blumberg

http://michaelrblumberg.com/category/enterprise-service-management

Michael R. Blumberg. Michael R. Blumberg. Category Archives: Enterprise Service Management. Tuesday, November 29, 2016. Augmented Reality State of the Art. An Identification of Key Players. In this blog we examine some of the key players in the AR space who have developed both use case scenarios and actual solutions for maintenance and field service environments:. Moverio- Augmented Reality Glasses. Product uses sensors to provide onsite 3D Augmented Reality assistance while detecting issues and seeing i...

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Partners — CX Partners

http://www.cxpartners.us/clients

Articles and Case Studies. Feedback as a Service (FaaS). Annual Reports: Customer Experience. WORKSHOPS: Customer Experience Awareness. Workshops: Advancing Customer Experience. Service Contracts: Design and Development. Articles and Case Studies. Feedback as a Service (FaaS). Annual Reports: Customer Experience. WORKSHOPS: Customer Experience Awareness. Workshops: Advancing Customer Experience. Service Contracts: Design and Development. Articles and Case Studies.

michaelrblumberg.com michaelrblumberg.com

No Fault Found Archives - Michael R. Blumberg

http://michaelrblumberg.com/category/no-fault-found

Michael R. Blumberg. Michael R. Blumberg. Category Archives: No Fault Found. Tuesday, November 29, 2016. Augmented Reality State of the Art. An Identification of Key Players. In this blog we examine some of the key players in the AR space who have developed both use case scenarios and actual solutions for maintenance and field service environments:. Moverio- Augmented Reality Glasses. Product uses sensors to provide onsite 3D Augmented Reality assistance while detecting issues and seeing images of what e...

michaelrblumberg.com michaelrblumberg.com

Innovation is a Given - Michael R. Blumberg

http://michaelrblumberg.com/2016/12/13/innovation-is-a-given

Michael R. Blumberg. Michael R. Blumberg. Augmented Reality State of the Art. Measuring the Impact of Freelance. ➡. Innovation is a Given. This is a reprint of an interview which appeared on Core Systems’ website in their Field Service Management Blog. Core Systems develops solutions and software for the Field Service Industry. N this week’s interview we have spoken to Michael R. Blumberg, independent consultant and President of Blumberg Advisory Group. And 3D printing as the top technologies that will c...

michaelrblumberg.com michaelrblumberg.com

Service Supply Chain Archives - Michael R. Blumberg

http://michaelrblumberg.com/category/service-supply-chain

Michael R. Blumberg. Michael R. Blumberg. Category Archives: Service Supply Chain. Tuesday, January 10, 2017. Measuring the Impact of Freelance Management Systems on KPIs. N a previous blog. Not everyone who responded to the survey is has moved to using a Variable Workforce. In fact, about a 25% of the survey participants are not Variable Workforce users. What were their main concerns about making the transition? Michael R. Blumberg. So are you are using a Variable Workforce? Are you using a Variable Wor...

michaelrblumberg.com michaelrblumberg.com

Speaking - Michael R. Blumberg

http://michaelrblumberg.com/speaking

Michael R. Blumberg. Michael R. Blumberg. Thanks for visiting my speaking page! As you read you’ll find out what you can expect of me as a speaker, more about me, my speaking topics, what people are saying about me, and how to reach me to discuss your speaking needs. What you can expect. If you hire me to speak at your event, here is what you can expect:. 1 Prompt, professional response. To your phone calls and email messages. 2 A personal consultation. 3 An announcement about your event. I’ve honed my p...

michaelrblumberg.com michaelrblumberg.com

Strategic Planning Archives - Michael R. Blumberg

http://michaelrblumberg.com/category/strategic-planning

Michael R. Blumberg. Michael R. Blumberg. Category Archives: Strategic Planning. Tuesday, December 13, 2016. Innovation is a Given. This is a reprint of an interview which appeared on Core Systems’ website in their Field Service Management Blog. Core Systems develops solutions and software for the Field Service Industry. N this week’s interview we have spoken to Michael R. Blumberg, independent consultant and President of Blumberg Advisory Group. And 3D printing as the top technologies that will change h...

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Home - Middlesex Consulting

Middlesex Consulting helps B2B companies grow field service revenue. Are you missing field service revenue due to unsatisfactory service contracts and/or disappointing customer experiences? Our business purpose is to help reduce your stress as you tackle challenges like this these. Our mission is to help you grow field service revenue by creating solutions that address unmet customer needs, increasing customer loyalty and sales, reducing churn and costs, and enhancing employee engagement and culture.

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