thecustomerevolution.blogspot.com
The Customer Revolution: Trust will make or break the equation for smart connected products
http://thecustomerevolution.blogspot.com/2015/07/trust-will-make-or-break-equation-for.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Monday, 27 July 2015. Trust will make or break the equation for smart connected products. Over the last few years, previously dumb physical products have rushed to add connectivity and online services to their offerings. Product designers of everything from jet engines. And even beer bottles. Have hacked their own products, embedding chips and sensors into them. SCP = (CJ x C x N. X AI) x T.
thecustomerevolution.blogspot.com
The Customer Revolution: Digital channel shift vs. digital paradigm shift
http://thecustomerevolution.blogspot.com/2013/03/digital-channel-shift-vs-digital.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Tuesday, 12 March 2013. Digital channel shift vs. digital paradigm shift. I had the pleasure of speaking with. A couple of weeks ago. Bill is a pioneer in smart cities, working in Canada, Russia and Asia to evangelise the concept of the hyper-connected city and the potential for paradigm-shift thinking that hyper-connectivity presents. Bill chaired the Toronto Waterfront. Where customer word of m...
thecustomerevolution.blogspot.com
The Customer Revolution: The Chief Digital Officer is dead (or at least should be)
http://thecustomerevolution.blogspot.com/2014/07/the-chief-digital-officer-is-dead-or-at.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Wednesday, 9 July 2014. The Chief Digital Officer is dead (or at least should be). Subscribe to: Post Comments (Atom). View my complete profile. The Chief Digital Officer is dead (or at least sho. What ‘Age of the Customer? A Software Insider's Point of View. Tuesday’s Tip: Seven Factors For Precision Decisions In Artificial Intelligence. Esteban Kolsky - crm intelligence and strategy. Social CRM...
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About the author | The Contrary Domino
https://outsidetechnologies.wordpress.com/about-the-author
Skip to main content. Skip to secondary content. Positive change through selling. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. You are commenting using your Twitter account. ( Log Out. You are commenting using your Facebook account. ( Log Out. You are commenting using your Google account. ( Log Out. Notify me of new comments via email. By @ Andy Rudin.
thecustomerevolution.blogspot.com
The Customer Revolution: GiffGaff – a case study of customers in control
http://thecustomerevolution.blogspot.com/2010/12/giffgaff-case-study-of-customers-in.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Thursday, 9 December 2010. GiffGaff – a case study of customers in control. It’s relatively easy these days to find point examples of social CRM in action across marketing, sales or customer service; but few organisations have a holistic Social CRM strategy in place. Paul Greenberg recently wrote a. Right from set-up GiffGaff engaged their target market in 2 way dialogue, asking potential custome...
thecustomerevolution.blogspot.com
The Customer Revolution: May 2013
http://thecustomerevolution.blogspot.com/2013_05_01_archive.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Tuesday, 21 May 2013. Watson, Connected Everything and what it could mean for Customer Service. I read three thought-provoking articles this week. Firstly, an interview with Cisco’s Padmasree Warrior. Secondly, I read Wim Rampen’s latest post “Don’t take the customer decision journey for granted”. To developers to build applications around. The evolution of Watson from Jeopardy winning super-comp...
thecustomerevolution.blogspot.com
The Customer Revolution: July 2014
http://thecustomerevolution.blogspot.com/2014_07_01_archive.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Wednesday, 9 July 2014. The Chief Digital Officer is dead (or at least should be). Subscribe to: Posts (Atom). View my complete profile. The Chief Digital Officer is dead (or at least sho. Designing for Action: Can Montessori inspire us? Life's Philosophy; Science's Purpose. I'm not a blogger but. The insensitivity of process versus sanity - Shame on you Churchill and T-Mobile! Esteban Kolsky - c...
thecustomerevolution.blogspot.com
The Customer Revolution: 10 bumps in the road of a digital transformation
http://thecustomerevolution.blogspot.com/2014/03/10-bumps-in-road-of-digital.html
A commentary on customer-centricity and the disruptive technologies that are driving the Customer Revolution. Friday, 28 March 2014. 10 bumps in the road of a digital transformation. So your CEO is now enthused by digital transformation? Unfortunately success is far from guaranteed. There will be a number of bumps along the road ahead. some of them obvious, some of them less so. Let me give you a quick flavour of 10 of the challenges that you should at least be thinking about:. At a UK Utility, to. At Ne...
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Purpose | The Contrary Domino
https://outsidetechnologies.wordpress.com/about
Skip to main content. Skip to secondary content. Positive change through selling. Is to help people to create positive change by challenging them to think differently. And of course, positive change involves ideas people care about, and sell to others. Emerson said it best: “nothing great was ever achieved without enthusiasm.” I’ll tweak that just a little. “Nothing great was ever achieved without someone selling something.”. Leave a Reply Cancel reply. Enter your comment here. Address never made public).
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