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MJ Tomsho - Unique Insights into Management & Technology

MJ Tomsho - Unique Insights into Management and Technology. Tuesday, June 5, 2007. They say the best things in life are free, but you can tell that to the birds and bees, I want money, thats what I want" - Money, The Flying Lizards. Should you charge for service? Sunday, June 3, 2007. Customer Service - It can be a competitive advantage. I have heard people saying recently that great customer service isn't a competitive advantage anymore, it is a basic requirement. Sound of crickets chirping. The reality...

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MJ Tomsho - Unique Insights into Management & Technology | mjtomsho.blogspot.com Reviews

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MJ Tomsho - Unique Insights into Management and Technology. Tuesday, June 5, 2007. They say the best things in life are free, but you can tell that to the birds and bees, I want money, thats what I want - Money, The Flying Lizards. Should you charge for service? Sunday, June 3, 2007. Customer Service - It can be a competitive advantage. I have heard people saying recently that great customer service isn't a competitive advantage anymore, it is a basic requirement. Sound of crickets chirping. The reality...

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4 no comments

5 i respectfully disagree

6 offer exceptional

7 them

8 i'm baaaack

9 notice the difference

10 with effort

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MJ Tomsho - Unique Insights into Management & Technology | mjtomsho.blogspot.com Reviews

https://mjtomsho.blogspot.com

MJ Tomsho - Unique Insights into Management and Technology. Tuesday, June 5, 2007. They say the best things in life are free, but you can tell that to the birds and bees, I want money, thats what I want" - Money, The Flying Lizards. Should you charge for service? Sunday, June 3, 2007. Customer Service - It can be a competitive advantage. I have heard people saying recently that great customer service isn't a competitive advantage anymore, it is a basic requirement. Sound of crickets chirping. The reality...

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mjtomsho.blogspot.com

1

MJ Tomsho - Unique Insights into Management & Technology: The customer is always right? Part 1

http://mjtomsho.blogspot.com/2007/04/customer-is-always-right-part-1.html

MJ Tomsho - Unique Insights into Management and Technology. Saturday, April 7, 2007. The customer is always right? The customer is always right. So what they are really saying is "The customer is always right, but that doesn't mean that we have to help them." While I would hardly expect any company to use that as their motto, if you are going to create policies that make a mockery out of the statement, then why use it? April 9, 2007 at 7:49 PM. Subscribe to: Post Comments (Atom). View my complete profile.

2

MJ Tomsho - Unique Insights into Management & Technology: Do they teach them anything?

http://mjtomsho.blogspot.com/2007/04/do-they-teach-them-anything.html

MJ Tomsho - Unique Insights into Management and Technology. Tuesday, April 3, 2007. Do they teach them anything? This one was unreal. I was waiting in line at a Panera Bread recently. The young lady behind the counter seemed to be some kind of manager/assistant manager (they seem to wear different shirts from the rest of the employees), working studiously on some paperwork. There were probably four of us waiting for several minutes before she glanced up and said "Oh, I'm not open.". That random flow may ...

3

MJ Tomsho - Unique Insights into Management & Technology: March 2007

http://mjtomsho.blogspot.com/2007_03_01_archive.html

MJ Tomsho - Unique Insights into Management and Technology. Wednesday, March 28, 2007. How many times have you heard: "You have to earn trust"? I believe this bit of conventional wisdom has been ingrained into me since I was a child (you can probably relate to that). I also believe that this bit of conventional wisdom has held me back in more endeavours than I can count. What this bit of wisdom should say is: "You have to earn more. Starting a relationship on a positive note. Wow, what a concept! A singl...

4

MJ Tomsho - Unique Insights into Management & Technology: The Customer is Always Right? Part II

http://mjtomsho.blogspot.com/2007/04/customer-is-always-right-part-ii.html

MJ Tomsho - Unique Insights into Management and Technology. Saturday, April 14, 2007. The Customer is Always Right? The Customer is Always Right. In my last post, I talked about how this little statement is often made and then ignored by companies. In fact, it is ignored or twisted so often, it becomes meaningless. The Customer is NOT always right. However, it is your job to make sure they feel they are. Sometimes it was something as simple as staying on the phone and letting them vent. More often it...

5

MJ Tomsho - Unique Insights into Management & Technology: Customer Service - It can be a competitive advantage

http://mjtomsho.blogspot.com/2007/06/customer-service-it-can-be-competitive.html

MJ Tomsho - Unique Insights into Management and Technology. Sunday, June 3, 2007. Customer Service - It can be a competitive advantage. I have heard people saying recently that great customer service isn't a competitive advantage anymore, it is a basic requirement. I have seen lots and lots of businesses survive quite nicely with absolute crap for customer service. In the technology field who is number 1 in software? Sound of crickets chirping. Want to excel in your market? West Mifflin, PA, United States.

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MJ Tomsho - Unique Insights into Management & Technology

MJ Tomsho - Unique Insights into Management and Technology. Tuesday, June 5, 2007. They say the best things in life are free, but you can tell that to the birds and bees, I want money, thats what I want" - Money, The Flying Lizards. Should you charge for service? Sunday, June 3, 2007. Customer Service - It can be a competitive advantage. I have heard people saying recently that great customer service isn't a competitive advantage anymore, it is a basic requirement. Sound of crickets chirping. The reality...

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