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U-WFM Benefits: Profitability, Resource Efficiency, ROI & Customer Satisfaction.

http://www.u-wfm.com/wfm-benefits

Free support and upgrades. Begin Your Free Trial. With our scheduling algorithm, your service level will be boosted with automatic workforce optimisation. Optimising your agents can reduce staffing costs by up to 10% through a mix of efficient scheduling and reducing repeat calls. Answering customers quickly and efficiently reduces complaints and maximises sales opportunites. Agents spend less time apologising to customers and more time doing what they should be, giving world class customer service.

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Feature: Call Centre Agent Portal. Staff shift viewing system. U-WFM

http://www.u-wfm.com/wfm-features/agent-portal

Free support and upgrades. The Call Centre Agent Portal. Begin Your Free Trial. Most Workforce Management solutions only allow agent access through an internal intranet. U-WFM allows agent access from anywhere with an internet connection using any web browser and through mobile devices. Please see our video on the Agent Portal for a brief demonstration. Tel: 44 (0)845 544 2977. Office Hours: 9am 5pm, Monday to Friday.

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Free Support, Specialist Visits & WFM Software Upgrades. U-WFM

http://www.u-wfm.com/wfm-features/free-support-upgrades

Free support and upgrades. Free WFM support and software upgrades. Begin Your Free Trial. We offer free, unlimited support via phone and e-mail. We also can help you to get fully up and running within hours of signing up depending on the complexity of your call centre, but typically you will be forecasting and scheduling by the end of your first day of the free trial. As our team are all from a contact centre background. We can help to set this up for you to make sure you get the best possible start.

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Call centre Staff Scheduling. WFM Workforce Scheduling. U-WFM

http://www.u-wfm.com/wfm-features/agent-scheduling

Free support and upgrades. Staff and Call Representative Scheduling. Begin Your Free Trial. At U-WFM, we understand the challenges of running an efficient and profitable call centre operation. You need to match complex customer demand with your specific staff resource challenges. Typically, you will have a mix of fixed and flexible agents all requiring lunches, breaks, meeting time and, importantly, sensible shift patterns. How do you currently schedule your call centre workforce? Tel: 44 (0)845 544 2977.

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WFM Software Features: Overview of U-WFM Suite.

http://www.u-wfm.com/wfm-features

Free support and upgrades. Begin Your Free Trial. Call centre forecasting can be a long and challenging task when working solely with Excel spreadsheets. The intuitive design of the U-WFM system makes this process straightforward for both first time analysts and established resource professionals. Call forecasting has never been this easy. Staff and Call Representative Scheduling. The Call Centre Client Portal. The Call Centre Agent Portal. Manage Staff Holidays and Exceptions. Managing staff holidays is...

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Staff Holidays & Leave Management Systems. U-WFM Software

http://www.u-wfm.com/wfm-features/holidays-exceptions

Free support and upgrades. Manage Staff Holidays and Exceptions. Begin Your Free Trial. Managing staff holidays is a time consuming task usually done using an Excel spreadsheet and added to staff schedules manually. U-WFM has a comprehensive holiday management system that simply requires a few clicks to authorise or decline requests. All exceptions including custom ones and holidays then become part of the scheduling process to ensure the schedule is as efficient as possible by compensating for all activ...

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Feature: Self Managed & User Friendly WFM Client Portal. U-WFM

http://www.u-wfm.com/wfm-features/client-portal

Free support and upgrades. The Call Centre Client Portal. Begin Your Free Trial. Traditional Workforce Management systems are highly complex pieces of software that can take years to fully master. U-WFM has been built to be familiar and intuitive to both experienced and first time users of Workforce Management software. You can import and export easily from MS Excel, which means that many of your current processes can stay the same, including any reporting that is already established.

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WFM Case Study: Alpharooms.com - U-WFM

http://www.u-wfm.com/wfm-case-studies/alpha-rooms

Free support and upgrades. Begin Your Free Trial. Alpharooms.com is a leading provider of budget holidays and accommodation with annual revenues in excess of 100m. Alpharooms offer sales and customer service over two main channels; calls and tickets that are raised through an online Support Centre. The main challenge was to create an accurate forecast and produce a balanced, optimised schedule that offered an improved customer experience across both channels. Contacts per booking dropped from 66% in 2011...

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Outsourced Workforce Management. Resource Planning from U-WFM

http://www.u-wfm.com/wfm-features/hosted-wfm-service

Free support and upgrades. Hosted Service: WFM Managed by Experts. Begin Your Free Trial. The team at U-WFM can be called upon to do your Workforce Management or Resource Planning for you. We have worked though most private industry sectors and in the public sector too. This is a great option if you are looking to temporarily test the benefits of a dedicated team, or looking for a permanent solution to your needs. Tel: 44 (0)845 544 2977. Office Hours: 9am 5pm, Monday to Friday.

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About WFM: What is WFM?

http://www.u-wfm.com/wfm-articles/what-is-wfm

Free support and upgrades. Begin Your Free Trial. Workforce Management (WFM) is the art of forecasting a workload and creating work patterns with the available resources with the intent to produce a balanced staff schedule to complete all, or as much of the work as possible. The benefits of WFM. Include; low running costs, smarter business forecasting and great overall efficiency. WFM systems are commonly used in large scale and high volume companies such as; manufacturing, call centres and retail. Witho...