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Sponsors | IAUG Arizona Chapter (formerly GCAAU)
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call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 12/01/2014 - 01/01/2015
http://call-center-stories.blogspot.com/2014_12_01_archive.html
Virtual Observations - The CSI Call Center Blog. Thursday, December 18, 2014. North Pole implements VO Community Workforce Management software to ensure elf work schedule is optimized as toy production scales up for Christmas. The right elves in the right seats at the right time. Manufacturing toys has evolved from simple wooden assemblies to sophisticated electronics and robotic creations. The scheduling and training of these elves was always handled by Mrs. Claus, who was never much for technology.
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 10/01/2014 - 11/01/2014
http://call-center-stories.blogspot.com/2014_10_01_archive.html
Virtual Observations - The CSI Call Center Blog. Thursday, October 30, 2014. Innovations for the Avaya Contact Center Space. The Virtual Observer Workforce Optimization Solution offers many unique and affordable benefits for the Avaya Contact Center space. Coordinated Systems, Inc. (CSI), is excited to announce the release of several Avaya-specific innovations which enhance the capabilities of the integrated Virtual Observer Workforce Optimization Solution. Posted by Rich Marcia. Download "Top Ways to Bo...
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 06/01/2014 - 07/01/2014
http://call-center-stories.blogspot.com/2014_06_01_archive.html
Virtual Observations - The CSI Call Center Blog. Wednesday, June 25, 2014. Technology firms team up to offer WFO for Microsoft Lync customers. And Coordinated Systems, Inc. (CSI) have signed a strategic partnership deal which combines the best-of-breed unified communications services and applications of The Via Group and CSI. Together, this partnership will allow both The Via Group and CSI to deliver a more complete and robust overall solution for contact centers using Microsoft Lync. Http:/ www.virt...
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 12/01/2013 - 01/01/2014
http://call-center-stories.blogspot.com/2013_12_01_archive.html
Virtual Observations - The CSI Call Center Blog. Tuesday, December 03, 2013. Workforce optimization features and training can dramatically optimize and improve everyday business processes. Many customers end up incorporating process changes once they experience Virtual Observer's flexibility and full capabilities through our onsite training. One recent example is the ability to send evaluations, calls, or recorded chats back to the agent via our Agent Portal and E-Learning feature set. Strategic Workforc...
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 10/01/2013 - 11/01/2013
http://call-center-stories.blogspot.com/2013_10_01_archive.html
Virtual Observations - The CSI Call Center Blog. Tuesday, October 22, 2013. Increase Contact Center Security and Performance with added Webcam Monitoring. CSI releases a new call monitoring feature which can utilize agent webcam feeds as an added security and performance measure, continuing a proud string of groundbreaking innovation with the release of the Virtual Observer (VO) VO Live webcam feature, a feature which takes agent call monitoring to an entirely new level of agent assistance. This new feat...
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 03/01/2015 - 04/01/2015
http://call-center-stories.blogspot.com/2015_03_01_archive.html
Virtual Observations - The CSI Call Center Blog. Monday, March 02, 2015. An Agent Portal can be a tremendous supervisor asset. CSI's workforce optimization solution offers a differentiating feature suite called the Agent Portal. Typically, supervisors will find that they spend lengthy periods of time meeting with agents to review calls and performance. Helps make this task much easier, as it allows the supervisor to post an agent review that will automatically be sent to the portal. Posted by Rich Marcia.