spoilemrotten.blogspot.com
Spoil 'Em Rotten: December 2006
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Wednesday, December 20, 2006. George Carlin, Customer Service Expert. 8220;New Rule for 2006: I'm not the cashier! By the time I look up from sliding my card, entering my PIN number, pressing "Enter," verifying the amount, deciding, no, I don't want cash back, and pressing "Enter" again, the kid who is supposed to be ringing me up is standing there eating my Almond Joy.” – George Carlin. It’s all a matter of who’s going to pay: the merchant (credit) or the customer (debit). Wrong George Carlin has such a...
spoilemrotten.blogspot.com
Spoil 'Em Rotten
http://spoilemrotten.blogspot.com/2007/06/here-comes-nordstrom-down-street-few.html
Saturday, June 23, 2007. Down the street a few miles from our home here in Naples they're building what will become a Nordstrom. Department store, rumor has it in late 2008. Jane and I can't wait. We know what's coming. Here are three things we can all learn from Nordstrom. There are plenty more, but today we'll stick with just three. I asked my friends at the Nordstrom. And all the while, they'll be recruiting. Nordstrom. Today, we hire exclusively from three sources: through referrals from professional...
spoilemrotten.blogspot.com
Spoil 'Em Rotten: April 2007
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Monday, April 09, 2007. The following letter went out today to Alan Weiss, CEO of Naples Community Hospital. Dear Dr. Weiss,. I am writing to commend your NCH Downtown staff on providing superlative customer service last Tuesday, April third 2007. The “winner’s” walking me there was much more than I ever expected – and it was great. I felt truly spoiled. Meanwhile, Dr. Ritter came out to the waiting room to greet my sister, and brought her into a private room to explain Ingo’s condition –...My sister tel...
spoilemrotten.blogspot.com
Spoil 'Em Rotten: March 2007
http://spoilemrotten.blogspot.com/2007_03_01_archive.html
Monday, March 19, 2007. Now here's something you don't get every day: remarkable customer service from a near-monopoly. What a pleasure! I've had mixed experiences with Comcast. Your expectations color the experience of the service you receive. If you go to the Ritz and spend $600 for a room, you're likely to think, "For $600, they'd. Anticipate my every whim! By contrast, a smile at the DMV. Could brighten your whole day. Service doesn't happen in a vaccum. So granted, my expectation for Comcast's.
spoilemrotten.blogspot.com
Spoil 'Em Rotten
http://spoilemrotten.blogspot.com/2007/09/i-dont-care-how-much-or-how-little.html
Tuesday, September 11, 2007. I don't care how much or how little money you might have:. Likes to be taken advantage of. The following email is one I sent to a morning news producer after an appearance I made to talk about our nonprofit, Naples Social Action ( http:/ www.naplessocialaction.org/. The produccer's name isn't Dorris, the video production company isn't ACME. Just so you know. Is there a way I could get clips of those two interviews without going through ACME? Posted by Ted Coiné.
spoilemrotten.blogspot.com
Spoil 'Em Rotten: September 2007
http://spoilemrotten.blogspot.com/2007_09_01_archive.html
Tuesday, September 11, 2007. I don't care how much or how little money you might have:. Likes to be taken advantage of. The following email is one I sent to a morning news producer after an appearance I made to talk about our nonprofit, Naples Social Action ( http:/ www.naplessocialaction.org/. The produccer's name isn't Dorris, the video production company isn't ACME. Just so you know. Is there a way I could get clips of those two interviews without going through ACME? Posted by Ted Coiné.
spoilemrotten.blogspot.com
Spoil 'Em Rotten: February 2007
http://spoilemrotten.blogspot.com/2007_02_01_archive.html
Tuesday, February 27, 2007. There is no more important advice one can give in business than this: make yourself useful to others. Indeed, I strongly recommend that you make that your primary objective when you wake up each day. Serve others, help them, and worry about your more formal job duties after that. Don’t worry: your “real” work will get done. Dr Stanley is most famous for his #1 bestseller,. The Millionaire Next Door,. Which I also highly recommend). We don’t do translation: it's not in li...
spoilemrotten.blogspot.com
Spoil 'Em Rotten: August 2007
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Thursday, August 23, 2007. The Greater the Leader, the More Accessible He Is. Find that hard to believe? Spoiling your customers rotten isn't just something you turn on and off like a switch; it's soul-crushingly hard to be a jerk to your employees, a monster to your family, an SOB to your vendors, and then to turn around and give over-the-top service with a smile to your customers. It happens. But it's a lot more work. And more stress. I can't imagine how it's worth it. Alright, so there's that. In Bost...
spoilemrotten.blogspot.com
Spoil 'Em Rotten: November 2006
http://spoilemrotten.blogspot.com/2006_11_01_archive.html
Tuesday, November 28, 2006. What do your customers think of you? It’s a vitally important question for any business, one we’re willing to spend lavishly to have answered. Yet few companies go about it right. …And getting this wrong can seriously damage your relationship with your customer. There goes the special relationship they had successfully built all week long. I love my convertible Saab. I’ve test driven other convertible sports cars, including Lexus, Jaguar, and two models of Porche, an...The dea...
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Spoil 'Em Rotten: July 2007
http://spoilemrotten.blogspot.com/2007_07_01_archive.html
Tuesday, July 17, 2007. Those who get it, and those who. well, you decide. A friend manages a local branch of a large restaurant chain. This company has an executive whose job is to manage service providers in the Southeast - refrigeration companies, food service suppliers, exterminators. You get the idea. Now, in Florida, the question isn't 'Will your restaurant get cockroaches? Rather, it's 'How long will the roaches remain? And it had been three days from the initial. Was the executive right? It's bee...
