nathan-callcentertraining.blogspot.com

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Monday, August 25, 2008. How to complain and win. How to complain and win. Wrangling with customer service representatives is an art form, but you can. Do it successfully with a little knowledge and a stubborn streak. It’s time to get mad. Almost every day, I get another e-mail or letter from someone who has. Suffered some outrage at the hands of a company, usually one that purports. To care about customer service. But instead of being livid, most of these. You don’t have to take it anymore. Sommer had b...

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callcenter | nathan-callcentertraining.blogspot.com Reviews

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Monday, August 25, 2008. How to complain and win. How to complain and win. Wrangling with customer service representatives is an art form, but you can. Do it successfully with a little knowledge and a stubborn streak. It’s time to get mad. Almost every day, I get another e-mail or letter from someone who has. Suffered some outrage at the hands of a company, usually one that purports. To care about customer service. But instead of being livid, most of these. You don’t have to take it anymore. Sommer had b...

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1 callcenter

2 the damage

3 fixes it

4 him so shabbily

5 sidetracked

6 editing in advance

7 mail

8 nothing else

9 desperate measures

10 posted by

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callcenter | nathan-callcentertraining.blogspot.com Reviews

https://nathan-callcentertraining.blogspot.com

Monday, August 25, 2008. How to complain and win. How to complain and win. Wrangling with customer service representatives is an art form, but you can. Do it successfully with a little knowledge and a stubborn streak. It’s time to get mad. Almost every day, I get another e-mail or letter from someone who has. Suffered some outrage at the hands of a company, usually one that purports. To care about customer service. But instead of being livid, most of these. You don’t have to take it anymore. Sommer had b...

INTERNAL PAGES

nathan-callcentertraining.blogspot.com

1

callcenter: How to complain and win

http://nathan-callcentertraining.blogspot.com/2008/08/how-to-complain-and-win.html

Monday, August 25, 2008. How to complain and win. How to complain and win. Wrangling with customer service representatives is an art form, but you can. Do it successfully with a little knowledge and a stubborn streak. It’s time to get mad. Almost every day, I get another e-mail or letter from someone who has. Suffered some outrage at the hands of a company, usually one that purports. To care about customer service. But instead of being livid, most of these. You don’t have to take it anymore. Sommer had b...

2

callcenter: PRO-ACTIVE AGENT

http://nathan-callcentertraining.blogspot.com/2008/08/pro-active-agent.html

Monday, August 25, 2008. Proactive vs. Reactive. 61607; A proactive person is results-oriented. 61607; A reactive person is in the blaming mode. 61607; A proactive person is responsible for his attitudes and actions. 61607; A reactive person is influenced negatively by circumstances. Proactive vs. Reactive. 61607; A proactive person sees an answer for every problem. 61607; A reactive person sees problem in every answer. 61607; A proactive person is part of the solution. Be a change Agent. 61607; Ego trips.

3

callcenter: Are You for Real?

http://nathan-callcentertraining.blogspot.com/2008/08/are-you-for-real.html

Monday, August 25, 2008. Are You for Real? Are You for Real? What do you know about the call center Industry? Applicant: The call ctr. industry is booming out, side by side, somewhere else. (Huuuwhaaat? Applicant: The call center is a booming industry for the past few days and I want to part of that boom! Applicant: It's easy to be a call center, just looks arounds you, that why i want to become a call center! Applicant: Oh im sorry, i sit corrected. (oo nga naman, nakaupo sha eh! OH YES I DO! Applicant ...

4

callcenter: The Strategies of Telemarketing

http://nathan-callcentertraining.blogspot.com/2008/08/strategies-of-telemarketing_25.html

Monday, August 25, 2008. The Strategies of Telemarketing. The Strategies of Telemarketing. Most Telemarketing professionals consider Telemarketing to be a marketing discipline that uses remote selling and services techniques to execute a marketing strategy. In brief, it is far more than an 800 number, or a bank of operators waiting to take your order. Used properly, Telemarketing becomes a driving force in a company's strategic planning. 41 Preparing for the Telephone Sales Call. Getting through to the r...

5

callcenter: SAMPLES OF REBUTTALS

http://nathan-callcentertraining.blogspot.com/2008/08/samples-of-rebuttals.html

Monday, August 25, 2008. Are you just concerned that the money is not available on the card at this time? Is there something about this offer that you just don't understand? Do you understand why you're receiving this offer? The sponsoring resorts are hoping that when you travel, you'll enjoy your trip so much that you'll invest in future vacations with them. You get a great vacation for free, and we get a chance to show you how great our resorts are! This way everybody is happy! And all we ask is that y...

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nathan-callcentertraining.blogspot.com

callcenter

Monday, August 25, 2008. How to complain and win. How to complain and win. Wrangling with customer service representatives is an art form, but you can. Do it successfully with a little knowledge and a stubborn streak. It’s time to get mad. Almost every day, I get another e-mail or letter from someone who has. Suffered some outrage at the hands of a company, usually one that purports. To care about customer service. But instead of being livid, most of these. You don’t have to take it anymore. Sommer had b...

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