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NACC Blog

May 05, 2008. The Human Capital Management Conundrum. I was chatting with a longtime friend of mine last week and the subject turned to human resources, or human capital management, in the contact center. Kevin Hegebarth is the vice president of marketing at GMT Corporation in Atlanta and has spent most of his career in the contact center business. So I often get into business-related topics with Kevin even when we chat informally. I can’t argue with it. I worked with this company for a year trying to ge...

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May 05, 2008. The Human Capital Management Conundrum. I was chatting with a longtime friend of mine last week and the subject turned to human resources, or human capital management, in the contact center. Kevin Hegebarth is the vice president of marketing at GMT Corporation in Atlanta and has spent most of his career in the contact center business. So I often get into business-related topics with Kevin even when we chat informally. I can’t argue with it. I worked with this company for a year trying to ge...
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NACC Blog | nationalcallcenters.typepad.com Reviews

https://nationalcallcenters.typepad.com

May 05, 2008. The Human Capital Management Conundrum. I was chatting with a longtime friend of mine last week and the subject turned to human resources, or human capital management, in the contact center. Kevin Hegebarth is the vice president of marketing at GMT Corporation in Atlanta and has spent most of his career in the contact center business. So I often get into business-related topics with Kevin even when we chat informally. I can’t argue with it. I worked with this company for a year trying to ge...

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NACC Blog: Archives

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NACC Blog: Posers and Pretenders

http://nationalcallcenters.typepad.com/nacc_blog/2008/01/posers-and-pret.html

Laquo; Anyone Remember 2007? UC: Unified Communications or Unwelcome Chaos? January 28, 2008. I guess it's back to business as usual after the holidays. I can tell it's business as usual by the volume of daily e-mails I get from all the industry experts out there who are hawking their latest white papers, motivational seminars, webinars, conference speeches, workshops, etc. etc. I always wonder how many of these experts have actually worked in a call center. There's a link for your comments at the bottom...

3

NACC Blog: Weblogs

http://nationalcallcenters.typepad.com/nacc_blog/weblogs

December 28, 2007. By Way of Introduction. Welcome to the National Association of Call Centers' (NACC) first blog, and first blog posting. For this first post I thought it would be appropriate to introduce myself and talk a little bit about what I hope to accomplish with this blog over the next year and beyond. I am the Chief Analyst at Saddletree Research ( www.saddletreeresearch.com. In this blog I hope to cover industry trends, issues, opportunities, threats, etc. with you. Granted this will n...Europ...

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About Me

http://nationalcallcenters.typepad.com/about.html

Website: http:/ www.saddletreeresearch.com.

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NACC Blog: The Human Capital Management Conundrum

http://nationalcallcenters.typepad.com/nacc_blog/2008/05/the-human-capit.html

Laquo; The Human Factor in Customer Service. May 05, 2008. The Human Capital Management Conundrum. I was chatting with a longtime friend of mine last week and the subject turned to human resources, or human capital management, in the contact center. Kevin Hegebarth is the vice president of marketing at GMT Corporation in Atlanta and has spent most of his career in the contact center business. So I often get into business-related topics with Kevin even when we chat informally. I can’t argue with it. I wor...

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NACC Blog

May 05, 2008. The Human Capital Management Conundrum. I was chatting with a longtime friend of mine last week and the subject turned to human resources, or human capital management, in the contact center. Kevin Hegebarth is the vice president of marketing at GMT Corporation in Atlanta and has spent most of his career in the contact center business. So I often get into business-related topics with Kevin even when we chat informally. I can’t argue with it. I worked with this company for a year trying to ge...

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