acsimatters.com
Banking Industry – ACSI Matters
http://www.acsimatters.com/tag/banking-industry
Tag Archives: Banking Industry. Consumers Say Credit Unions Offer Better Rates Than Banks. December 23, 2014. Comments Off on Consumers Say Credit Unions Offer Better Rates Than Banks. Customer Satisfaction Challenge Ahead for Charter as TWC, Bright House Phase Out. Smartphones 2016: It’s a Galaxy and iPhone Universe. Priceline Is Most Appealing Online Booking Site. Would Guests Prefer Starwood Under Marriott Umbrella? Retail Sector Retreats to Long-Term Shopper Satisfaction Levels.
acsimatters.com
Great Customer Service Harder to Find in Federal Agencies – ACSI Matters
http://www.acsimatters.com/2015/03/04/great-customer-service-harder-to-find-in-federal-agencies
Great Customer Service Harder to Find in Federal Agencies. Just two years ago, customer service was a strong point for the U.S. federal government, with citizens giving the courtesy and helpfulness of staff a rating of 80 out of a possible 100 points. The American Customer Satisfaction Index which applies the same rigorous, scientific methodology to measuring satisfaction with both private and public sector organizations deems scores of 80 or above as excellent. If cuts are going to be made to the people...
acsimatters.com
American-US Airways Merger Moves Smoothly Per Passengers – ACSI Matters
http://www.acsimatters.com/2015/05/05/american-us-airways-merger-moves-smoothly-per-passengers
American-US Airways Merger Moves Smoothly Per Passengers. Over a year into its merger with US Airways, American shows no negative impact on customer satisfaction, a departure from a pattern seen in the aftermath of many mergers tracked by the ACSI. The difference may lie in American’s slower approach to combining operations with US Airways, although it is still early in the merger. American brought US Airways customers into a joint loyalty program. In March (after the ACSI Travel 2015 report. And by 2011...
acsimatters.com
Results – ACSI Matters
http://www.acsimatters.com/category/acsi-results
Customer Satisfaction Challenge Ahead for Charter as TWC, Bright House Phase Out. August 2, 2016. Comments Off on Customer Satisfaction Challenge Ahead for Charter as TWC, Bright House Phase Out. Smartphones 2016: It’s a Galaxy and iPhone Universe. July 7, 2016. Comments Off on Smartphones 2016: It’s a Galaxy and iPhone Universe. Priceline Is Most Appealing Online Booking Site. May 19, 2016. Comments Off on Priceline Is Most Appealing Online Booking Site. May 12, 2016. April 5, 2016. March 10, 2016.
acsimatters.com
Netflix – ACSI Matters
http://www.acsimatters.com/tag/netflix
Less Holiday Snafus Mean Higher Satisfaction for Online Retail. April 8, 2015. Comments Off on Less Holiday Snafus Mean Higher Satisfaction for Online Retail. Customer Satisfaction Challenge Ahead for Charter as TWC, Bright House Phase Out. Smartphones 2016: It’s a Galaxy and iPhone Universe. Priceline Is Most Appealing Online Booking Site. Would Guests Prefer Starwood Under Marriott Umbrella? Retail Sector Retreats to Long-Term Shopper Satisfaction Levels. American Customer Satisfaction Index.
acsimatters.com
Amazon – ACSI Matters
http://www.acsimatters.com/tag/amazon
Less Holiday Snafus Mean Higher Satisfaction for Online Retail. April 8, 2015. Comments Off on Less Holiday Snafus Mean Higher Satisfaction for Online Retail. Customer Satisfaction Challenge Ahead for Charter as TWC, Bright House Phase Out. Smartphones 2016: It’s a Galaxy and iPhone Universe. Priceline Is Most Appealing Online Booking Site. Would Guests Prefer Starwood Under Marriott Umbrella? Retail Sector Retreats to Long-Term Shopper Satisfaction Levels. American Customer Satisfaction Index.
acsimatters.com
Credit Unions – ACSI Matters
http://www.acsimatters.com/tag/credit-unions
Tag Archives: Credit Unions. Consumers Appreciate Personal Touch of Community Banks. December 3, 2015. Comments Off on Consumers Appreciate Personal Touch of Community Banks. Consumers Say Credit Unions Offer Better Rates Than Banks. December 23, 2014. Comments Off on Consumers Say Credit Unions Offer Better Rates Than Banks. Credit Union Members Happier, But Crave More ATMs. December 19, 2013. Comments Off on Credit Union Members Happier, But Crave More ATMs. American Customer Satisfaction Index.
acsimatters.com
Consumers Say Credit Unions Offer Better Rates Than Banks – ACSI Matters
http://www.acsimatters.com/2014/12/23/consumers-say-credit-unions-offer-better-rates-than-banks
Consumers Say Credit Unions Offer Better Rates Than Banks. ACSI’s findings coincide with record-high fees for checking accounts, but banks are actually collecting fewer fees than ever before. Consumers are becoming more adept at avoiding extra charges, but another strategy may be avoiding the big banks altogether. While the structure of credit unions allows for fewer fees, CUs still provide superior service in nearly every area, from transaction speed to Web banking. Tagged with Banking Industry. Smartph...
