collaborationevangelist.com
Why Loyalty? | Collaboration Evangelist
http://collaborationevangelist.com/about-collaboration-evangelist/why-customer-service
I am passionate about loyalty for four reasons:. The economic impact of increasing customer loyalty is tremendous. I was fortunate to be a Partner at Bain and Company in the late 80’s when several of us were working with Fred Reichheld on his groundbreaking analysis of the economic impact of increasing customer loyalty which led to the publication of his first book,. In their first Harvard Business Review article about the economics of customer loyalty,. Zero Defections: Quality Comes to Services. The AI...
netpromotersystem.com
Bain & Company: Net Promoter System - Net Promoter System Home - Bain & Company
http://netpromotersystem.com/index.aspx
Search the entire bain and company site. History of Net Promoter. Three Types of Scores. The Numbers Behind Net Promoter System. Test Your NPS Knowledge. The Ultimate Question 2.0. NET PROMOTER SYSTEM Podcast Rob Markey talks to loyalty leaders about how they use the system to improve the customer experience and create lasting results. Are you getting the most out of the NET PROMOTER SYSTEM? Our assessment tool can identify opportunities and weaknesses for practitioners at all stages of implementation.
customerexperienceupdate.com
Travel - Customer Experience Update
http://www.customerexperienceupdate.com/travel
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
collaborationevangelist.com
Customer Service | Collaboration Evangelist
http://collaborationevangelist.com/customer-service
Note to Starbucks CEO: Don’t use technology (or loyalty programs) to demotivate your employees. December 26, 2012. Before writing about a couple of things I don’t like about the Starbucks loyalty program, let me start with a few things I love about the company and its CEO:. I read “ Pour your heart into it. Starbucks offers full and part time employees who work at least 20 hours a week health insurance and other benefits, sadly unlike many food service and other U.S. companies. 8221; campaign through the...
collaborationevangelist.com
Collaboration Big Citizenship for Skateboarding in Brookline | Collaboration Evangelist
http://collaborationevangelist.com/2011/02/03/collaboration-big-citizenship-for-skateboarding-in-brookline
Collaboration Big Citizenship for Skateboarding in Brookline. February 3, 2011 by chu. Entation to the town’s Parks and Recreation Commission have successfully launched our campaign. Other members of the original group included Nicco Berinstein, a Brookline High School 11. Armin, Patty and John found amazing data to support our cause, including the following:. Skateboarding is one of the fastest growing sports in the US (and around the world) and is now larger than baseball. Of baseball and 1/3. Over hal...
netpromotersystem.com
Bain & Company: Net Promoter System - Inner Loop
http://www.netpromotersystem.com/system-processes/closed-loop.aspx
Search the entire bain and company site. History of Net Promoter. Three Types of Scores. The Numbers Behind Net Promoter System. Test Your NPS Knowledge. The Ultimate Question 2.0. The inner loop of the Net Promoter System. Promotes individual learning. It lets frontline employees and teams hear both positive and constructive customer feedback directly and immediately. The inner loop enables them to implement whatever changes they can make on their own. If a company is asking for feedback about an intera...
underwoodpartners.com
About Craig Underwood | Collaboration Evangelist
http://www.underwoodpartners.com/about-craig
Entrepreneur, CEO, Loyalty and Collaboration Technology Strategist, Advisor to Social Entrepreneurs. Craig Underwood is the Founder and CEO of Sports Loyalty International, Inc. (SLI). SLI develops 21. In addition to his role as Founder and Managing Partner of Underwood Partners, a boutique consulting firm that focused on loyalty and collaboration technology strategies, Craig’s experience includes Founder and CEO of The Loyalty Group. CEO of Sports Loyalty Systems; Co-Founder of SocialSphere Strategies.
customerexperienceupdate.com
Financial - Customer Experience Update
http://www.customerexperienceupdate.com/financial
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
SOCIAL ENGAGEMENT