ravingcx.com
Speaking events | Raving CX
http://ravingcx.com/speaking-events
Keynotes, conferences, seminars, workshops. December 7-9, 2015 – New Orleans, LA. CX Impact 2015 – A Customer Customer Experience Event. Customer Experience Journey Mapping. Your Road To Success. Create CX stories and personas that touch the heart of your employees. Dive deep into cross-channel, critical touchpoint and work together to innovate. Learn ROI techniques to get the buy-in you need to succeed. Learn more and register at: http:/ www.cximpact.com. October 21, 2015 – San Diego, CA. Emotions, expe...
seanvantyne.com
Books – Sean Van Tyne
http://seanvantyne.com/wordpress/books
Author – Speaker – Advisor. Easy to Use is Out! User Experience Design in Agile Development for Enterprise Software. 8220;Most user experience literature today focuses on consumer experiences but what if your customer and your end-user are different people? In B2B situations, that’s exactly the case. In. The Customer Experience Revolution. Now in its third printing. The Customer Experience Revolution. Or any seller of fine books . The Guide to the Product Management and Marketing Body of Knowledge. Many ...
seanvantyne.com
Tailor Customer Insights to Prioritize Actions – Sean Van Tyne
http://seanvantyne.com/wordpress/2015/07/30/tailor-customer-insights-to-prioritize-actions
Author – Speaker – Advisor. Easy to Use is Out! July 30, 2015. Tailor Customer Insights to Prioritize Actions. Posted in Business Strategy. And Voice of the Custostomer. Just as we discussed how to chart satisfaction and value. You can do the same with tailoring your customer insights to prioritize actions. Somewhat like a SWOT analysis. Click to email this to a friend (Opens in new window). Click to print (Opens in new window). Click to share on Facebook (Opens in new window). Be First to Comment. IOS H...
seanvantyne.com
Recent Study Shows How Much That Device Usage Varies by Generation – Sean Van Tyne
http://seanvantyne.com/wordpress/2015/07/12/recent-study-shows-how-much-that-device-usage-varies-by-generation
Author – Speaker – Advisor. Easy to Use is Out! July 12, 2015. Recent Study Shows How Much That Device Usage Varies by Generation. MillwardBrown Digital conducted a digital survey via mobile or desktop devices that included 1018 US respondents ages 18 69 who own or have access to a smartphone or tablet. The survey, Getting Audiences Right: Marketing to the Right Generation on the Right Screen. Was conducted October 2014 and found:. DEVICE USAGE VARIES BY GENERATION. Click to print (Opens in new window).
seanvantyne.com
Advisor – Sean Van Tyne
http://seanvantyne.com/wordpress/services/advisor
Author – Speaker – Advisor. Easy to Use is Out! Sean is dedicated to the advancement of design thinking, innovation and customer engagement. He provides advice to organizations on their design strategy, goals, and direction to deliver innovative solutions with best-in-class experiences to increase customer satisfaction, loyalty and advocacy that creates sustainable long-term revenue. 8211; Steve Mourton, Vice President, Product Management at Sony Network Entertainment. Design Strategy and Execution.
seanvantyne.com
Customer Experience – Sean Van Tyne
http://seanvantyne.com/wordpress/services/customer-experience
Author – Speaker – Advisor. Easy to Use is Out! April 13, 2010. Posted in Customer Experience. The concept of customer experience was first introduced by Joseph Pine and James Gilmore in their 1998 Harvard Business Review article, “Welcome to the Experience Economy”. Pine and Gilmore believed that successful businesses influence people through engaging, authentic experiences that render personal value. What is the day-in, day-out ‘customer experience’ your company is delivering? Click to email this to a ...
seanvantyne.com
Three Keys to Innovation Leadership – Sean Van Tyne
http://seanvantyne.com/wordpress/2015/07/27/three-keys-to-innovation-leadership
Author – Speaker – Advisor. Easy to Use is Out! July 27, 2015. Three Keys to Innovation Leadership. Harvard Business School’s Linda Hill. Co-author of Collective Genius: The Art and Practice of Leading Innovation. With her team conducted extensive research and concluded there are pronounced differences between the qualities associated with traditional business leadership and those required to sustain a culture of innovation. The most effective leaders will lead from behind, said Hill. Click to email this...
seanvantyne.com
Innovation Through Empathy Maps – Sean Van Tyne
http://seanvantyne.com/wordpress/category/innovation
Author – Speaker – Advisor. Easy to Use is Out! December 7, 2014. Innovation Through Empathy Maps. Posted in Customer Insights. And Voice of the Custostomer. If there is such a thing as a Design Thinking. Geek I’m it. My new favorite Design Thinking technique is Empathy Maps. Empathy Maps are a tool to help synthesize your observations to discover insights about your target audience. Empathy Maps are to Design Thinking what SWOT Analysis. What are some quotes and defining words? What are they thinking?
seanvantyne.com
Word of Mouth Strategies and Tactics – Sean Van Tyne
http://seanvantyne.com/wordpress/2015/07/19/word-of-mouth-strategies-and-tactics
Author – Speaker – Advisor. Easy to Use is Out! July 19, 2015. Word of Mouth Strategies and Tactics. Posted in Customer Experience. And Voice of the Custostomer. Source: Modern Comments Customer Feedback Stats. From Medipost’s Let’s Rethink How Advertising Works. Word of Mouth (WOM) serves as a key interim step between paid advertising and purchase, a number of strategies and tactics need to be considered in this new economy:. Advertising should be targeted to the people most likely to talk about brands ...
seanvantyne.com
Articles – Sean Van Tyne
http://seanvantyne.com/wordpress/publications
Author – Speaker – Advisor. Easy to Use is Out! User Experience: The Third Objective. And Sean Van Tyne. Volume 8, Issue 4, 2010. Conventional wisdom holds that the true measure of your product success is in how well it meets your business and marketing objectives. But what about the third objective user experience? Apple, for example, has developed a reputation very different from Microsoft. Which one would you say succeeds at setting and meeting successful user experience objectives? To meet your custo...