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IT SERVICE MANAGEMENT (ITSM) software. Manage your requests, projects and inventory efficiently and easily now! Available in the Cloud. Based on ITIL Good Practices. An Outstanding User Experience. Also used for external support. Available in the Cloud. Octopus was designed for the Cloud from the very outset. The main advantage of this model? A solution that is constantly evolving. Say goodbye to upgrade projects. You automatically benefit from dozens of enhancements every season. Minimize implementation...

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Home | IT Service Management Software - Octopus ITSM | octopus-itsm.com Reviews

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IT SERVICE MANAGEMENT (ITSM) software. Manage your requests, projects and inventory efficiently and easily now! Available in the Cloud. Based on ITIL Good Practices. An Outstanding User Experience. Also used for external support. Available in the Cloud. Octopus was designed for the Cloud from the very outset. The main advantage of this model? A solution that is constantly evolving. Say goodbye to upgrade projects. You automatically benefit from dozens of enhancements every season. Minimize implementation...

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Home | IT Service Management Software - Octopus ITSM | octopus-itsm.com Reviews

https://octopus-itsm.com

IT SERVICE MANAGEMENT (ITSM) software. Manage your requests, projects and inventory efficiently and easily now! Available in the Cloud. Based on ITIL Good Practices. An Outstanding User Experience. Also used for external support. Available in the Cloud. Octopus was designed for the Cloud from the very outset. The main advantage of this model? A solution that is constantly evolving. Say goodbye to upgrade projects. You automatically benefit from dozens of enhancements every season. Minimize implementation...

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servicedesk.octopus-itsm.com

Centre de services Octopus | Octopus

Centre de services Octopus. Bienvenue sur le portail Web. Du Centre de services Octopus. Bienvenue sur le portail Web du Centre de services Octopus. Entrez votre nom d'utilisateur et votre mot de passe. Mot de passe :. Mot de passe oublié? Se souvenir de moi. Se souvenir uniquement de mon nom. Ne pas se souvenir de moi. 2005-2017 Octopus-ITSM.com Inc. Tous droits réservés.

docs.octopus-itsm.com

Doc - Octopus

Skip to main content. Here is our Summer 2015 Newsletter which, we hope, will bring sunny weather. You'll find here news about Octopus, changes and features recently deployed. Our Top Picks for July and August. Each month, we will select our favorite articles to allow you to discover several great and practical Octopus features that you might not know. We invite you to read this page often as it will get updated regularly. This article lists all the new Octopus features delivered to our customers. The Ac...

wiki.octopus-itsm.com

Doc - Octopus

Skip to main content. Here is our Summer 2015 Newsletter which, we hope, will bring sunny weather. You'll find here news about Octopus, changes and features recently deployed. Our Top Picks for July and August. Each month, we will select our favorite articles to allow you to discover several great and practical Octopus features that you might not know. We invite you to read this page often as it will get updated regularly. This article lists all the new Octopus features delivered to our customers. The Ac...

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octopus-itsm.com

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Careers | IT Service Management Software - Octopus ITSM

http://www.octopus-itsm.com/en/carrers

A fascinating job in a booming company focused on quality and customer satisfaction. What could be better than being able to take pride in your work? Proud because customers are happy;. Proud because the work produced is of high quality;. Proud because the project is fascinating;. Proud because the office environment is ideal. The Octopus business culture is built on :. A quality product;. Work completed in compliance with good practice;. An agile approach;. Absolute transparency at all levels.

2

Careers | IT Service Management Software - Octopus ITSM

http://www.octopus-itsm.com/en/node/39

A fascinating job in a booming company focused on quality and customer satisfaction. What could be better than being able to take pride in your work? Proud because customers are happy;. Proud because the work produced is of high quality;. Proud because the project is fascinating;. Proud because the office environment is ideal. The Octopus business culture is built on :. A quality product;. Work completed in compliance with good practice;. An agile approach;. Absolute transparency at all levels.

3

Personalized Solutions | IT Service Management Software - Octopus ITSM

http://www.octopus-itsm.com/en/personalized-solutions

Services - Personalized Solutions. Although flexible, Octopus may require development of a personalized solution for highly specific needs. Whether we are talking about advanced configuration or custom development, we can suggest customized solutions that will meet your requirements. Sophisticated extension architecture ( plug-ins ). Octopus benefits from a sophisticated architecture that allows plug-ins to add new functionalities to the standard version. These modules can take the form of :.

4

IT | IT Service Management Software - Octopus ITSM

http://www.octopus-itsm.com/en/our-product-it-service

Our product - IT. Communicate with your users. One of the most effective ways to improve customer service is to establish dynamic communication with users. One of the most effective ways to improve customer service is to establish dynamic communication with users. This means both communicating well during request submission and keeping the user informed throughout its processing. Communication strength is expressed in different ways :. Through the Web portal. The Web portal enables users to :. About the ...

5

Início | Gerenciamento de serviços de ti - Octopus ITSM

http://www.octopus-itsm.com/pt-br

Experiência gratuita 30 dias. GERENCIAMENTO DE SERVIÇOS DE TI (ITSM). Gerencie suas solicitações, seus projetos e seu inventário eficazmente, simplesmente, hoje mesmo. Baseado nas boas práticas ITIL. Abordagem de integração ágil. Pronto para ser usado. Uma experiência de utilização inigualável. Também utilizado pelas equipes de suporte externas. O sistema Octopus foi desenvolvido desde o início para a utilização em nuvem. A principal vantagem deste modelo? Baseado nas boas práticas ITIL. Minimize o tempo...

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wiki.octopus-itsm.com

Configurations | Doc - Octopus

http://wiki.octopus-itsm.com/en/article-categories/configurations

Skip to main content. What is a Confidential Request. It is possible to mark a request as confidential. It affects the Type of SR or the Incident template as follows : Octopus's automatic notifications are sent only to the requester, only the Requester can see the request on the Web Portal and external assignees. Convert the document tab of a CI. How to convert the document tab of a CI to the new format? From version 4.1.250 and on, the HTML editor for the document tab of a CI has been replaced. The alte...

docs.octopus-itsm.com

Release Notes | Doc - Octopus

http://docs.octopus-itsm.com/en/articles/ChangeHistory

Skip to main content. Lists Site details available in lists and searches. In lists that offer the Site. Column, it's now possible to view detailed information on the site, such as the address or hours of operation. It is also possible to search based on these fields. Searching by date is now more flexible with the addition of the following periods:. Note that the Next. Type periods include the current date (today). Task Added Completed by. Field in task type records. Bug fixes and performance improvement.

docs.octopus-itsm.com

DataImporter - Import Data into Octopus | Doc - Octopus

http://docs.octopus-itsm.com/en/articles/dataimporter-import-data-octopus

Skip to main content. DataImporter - Import Data into Octopus. The DataImporter program (ESI.Octopus.DataImporterApp.exe) can be used to import and/or synchronize data from an external source that is compatible with OLEDB/ODBC. DataImporter can be used to perform the initial import of data or to synchronize on a regular basis data contained in another system. This article explains how DataImporter works and the different types of import available. DataImporter can replace the ADSIReader. Order Number, Pu...

docs.octopus-itsm.com

Release Notes | Doc - Octopus

http://docs.octopus-itsm.com/en/article-categories/release-notes

Skip to main content. Welcome to our Fall 2016 Newsletter Fall 2016! The 38 Release Notes combines the new features introduced with the 3.8 version of Octopus. While sports fans are wondering if they will be skiing on ice or snow this winter courtesy of El Niño , we deliver with this newsletter along with the commitment of providing quality service in order to satisfy your needs, the latest Octopus features. They . Release Note Winter 2013. Release Notes Fall 2013. Welcome to Octopus Fall '13 version!

docs.octopus-itsm.com

Octopus Service Desk | Doc - Octopus

http://docs.octopus-itsm.com/en/articles/octopus-service-desk

Skip to main content. Information requests, technical problems. Send us your request through our self-service Web portal at https:/ servicedesk.octopus-itsm.com. You can contact us at support@octopus-itsm.com. Phone number to reach us. 1-877-910-5055 (Tool free, North America). 017298.03.15 (Europe). Monday to Friday from 8 a.m to 5 p.m (GMT-5:00). Don't forget to frequently visit our Wiki at Wiki Octopus. To view several articles on how to use Octopus. Nobody can connect to Octopus).

docs.octopus-itsm.com

Advanced Operation | Doc - Octopus

http://docs.octopus-itsm.com/en/article-categories/advanced-operation

Skip to main content. This article details several ways to install Octopus : standard, portable, multiple instances, silent, automated, network or terminal. Management access only confirms that users have access to a computer system or a subsystem (module) and can be managed by the Service Centre, via the execution of a service request. Configuration of conditions in forms and tasks. Automated Approvals - Reference Document. Problem Management - Octopus Module. Normally, after Incidents/SR module is oper...

docs.octopus-itsm.com

Troubleshooting | Doc - Octopus

http://docs.octopus-itsm.com/en/article-categories/troubleshooting

Skip to main content. MailIntegration - Testing the POP3 connection. To test the POP3 connection used by MainIntegration:. Web Portal - How to Reset a User's Password. If you use the Web Portal, you will sometimes have Users that cannot subcribe on their own to the Web Services or that cannot remember their password. You can create a Web Account and reset the password for the User directly in Octopus. Installing multiple instances of Octopus on the same computer. WMIUpdater - Testing Outside Octopus.

docs.octopus-itsm.com

Doc - Octopus

http://docs.octopus-itsm.com/en/articles/our-top-picks-july-and-august

Skip to main content. Configuration of conditions in forms and tasks. How to configure an SPF record to work with Octopus. Article detailing how to use the Sender Policy Framework (SPF) with Octopus. Welcome to our Fall 2016 Newsletter Fall 2016! 13; In this newsletter, we present you the latest additions to Octopus. Even if they are not directly linked to the multiteam collaboration, which. Welcome to the Summer 2016 newsletter! Related articles Notifications. 13; List Customization. For severa...

docs.octopus-itsm.com

Fall Newsletter | Doc - Octopus

http://docs.octopus-itsm.com/en/News

Skip to main content. Welcome to our Fall 2016 Newsletter Fall 2016! In this newsletter, we present you the latest additions to Octopus. Even if they are not directly linked to the multiteam collaboration, which is still our main work subject, they will add interesting assets to management possibilities in day to day activities. Here are the essential add-ons:. Collaboration between teams - Soon to be seen on your screens! A foretaste of what's coming? Therefore, a Collaborator Team. We invite you to boo...

docs.octopus-itsm.com

Event Management - Octopus module | Doc - Octopus

http://docs.octopus-itsm.com/en/articles/event-management-octopus-module-0

Skip to main content. Event Management - Octopus module. The Event Management module owes its good functioning to the correlation engine integrated into the module. The following article explains the various configurations to apply to better exploit the offered features. Events Management - ITIL Process. Events creation from an email message. At least one system capable of delivering mail notifications via SMTP. At least one system account capable of executing the email import task via via MailIntegration.

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octopus-itsm.com

Home | IT Service Management Software - Octopus ITSM

IT SERVICE MANAGEMENT (ITSM) software. Manage your requests, projects and inventory efficiently and easily now! Available in the Cloud. Based on ITIL Good Practices. An Outstanding User Experience. Also used for external support. Available in the Cloud. Octopus was designed for the Cloud from the very outset. The main advantage of this model? A solution that is constantly evolving. Say goodbye to upgrade projects. You automatically benefit from dozens of enhancements every season. Minimize implementation...

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octopus-jizz (thinking about our dreams together.) - DeviantArt

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ОСЬМИНОГ КАРАОКЕ | Всё о караоке

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