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Off Center - off center blog

Contact Center Management

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CONTACTS AT OFFCENTERINSIGHT.COM

Greg Levin

103 St●●●●●●ht Dr.

Au●●in , TX, 78745

UNITED STATES

1410●●●●5010
gr●●@greglevin.com

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Greg Levin

103 St●●●●●●ht Dr.

Au●●in , TX, 78745

UNITED STATES

1410●●●●5010
gr●●@greglevin.com

View this contact

Greg Levin

103 St●●●●●●ht Dr.

Au●●in , TX, 78745

UNITED STATES

1410●●●●5010
gr●●@greglevin.com

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Contact Center Management
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Off Center - off center blog | offcenterinsight.com Reviews

https://offcenterinsight.com

Contact Center Management

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1

Blog Archives - Off Center

http://www.offcenterinsight.com/1/archives/12-2013/1.html

Contact Center Stocking Stuffers. I grew up in a Jewish family, but have always welcomed and even embraced several Christmas traditions – particularly those that involve getting stuff. Even as a kid celebrating Hanukkah, part of my personal eight-day festival featured a stocking hung from the menorah with care. (Hanging a large fuzzy sock from a lit candelabra. It's not just me –. Loves stocking stuffers. So why not carry the tradition over to your contact center? These lovely anti-inflammatory pills wil...

2

Blog Archives - Off Center

http://www.offcenterinsight.com/1/archives/12-2012/1.html

The Ghost of Xmas Blog Posts Past. I pride myself on continually providing fresh content, but there are certain Off Center posts that, based on feedback from my seven fans, bear repeating. And with that, I present my most popular holiday-related contact center poems and carols of all time…. T’was the Night After Training. T’was the night after training, and all I could think. Was how the call center might drive me to drink. We’d all practiced role-plays to help us prepare. My brain had been bent. So I gu...

3

Blog Archives - Off Center

http://www.offcenterinsight.com/1/archives/10-2012/1.html

Contact Center Tabloid News. Some of the most interesting news in the contact center industry often goes unreported. Below are a few recent stories you probably haven’t heard about – and not because I completely made them up. Customer care is far too important to ever joke about. Manager Braves Twister to Save Customer Relationships. Can’t talk now! Study Shows Color Choice in Contact Centers Can Spell the Difference Between Relaxation and Violent Assault. Other colors were found to cause aggression....

4

Blog Archives - Off Center

http://www.offcenterinsight.com/1/archives/11-2013/1.html

Simple Customer Experience Tactics that Bring Big Results. As Managing Partner of the Temkin Group, Bruce Temkin has helped thousands of organizations become more customer-centric. Bruce describes himself as a 'customer experience transformist.' If you see him work, hear him speak or read his writing, you'll agree that the aforementioned description is very fitting. Make employee engagement a key metric. Motivate employees with intrinsic rewards. Rewards. To build commitment from employees, stop rely...

5

Blog Archives - Off Center

http://www.offcenterinsight.com/1/archives/07-2013/1.html

Coaching that Gives Agents Serious Game. A good coach plays a big part in determining whether an agent becomes a service nuisance and an early turnover statistic, or a long-lasting high-performer. So, what comprises good coaching? Here are five practices that coaches in the best contact centers use to give their agents serious game:. Tapping the power of ‘ideal contact’ archives. One of the biggest complaints you hear from agents about coaching is, “They tell us what we did wrong, but they don&rsqu...

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