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Online help two.zero | Observations on customer help & support experienceObservations on customer help & support experience
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Observations on customer help & support experience
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Online help two.zero | Observations on customer help & support experience | onlinehelptwopointzero.wordpress.com Reviews
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Observations on customer help & support experience
onlinehelptwopointzero.wordpress.com
Customer service: Shouting the loudest | Online help two.zero
https://onlinehelptwopointzero.wordpress.com/2009/07/18/customer-service-shouting-the-loudest
Online help two.zero. Observations on customer help and support experience. Customer service: Shouting the loudest. I was fortunate enough to be invited to the Travelling Geeks roundtable. Twitter, on the other hand, is inherently a broadcast medium. Its entire being is about making information public. It’s a medium that not only allows me to shout, but also gives me the belief that I am being heard as well. I have found through my customer service dealings with people via Twitter. 18/07/2009 at 10:41 pm.
Imagine if your customers created their own processes… | Online help two.zero
https://onlinehelptwopointzero.wordpress.com/2009/07/29/imagine-if-your-customers-created-their-own-processes
Online help two.zero. Observations on customer help and support experience. Imagine if your customers created their own processes…. Imagine if customers could create their own processes from the tools that you or a third party supplier provided them with? Imagine if a customer could create their own returns, refund or sales process? Imagine if customers could submit their own complaints process, and then vote on which one would actually get implemented by a company? 29/07/2009 at 10:42 pm. Notify me of n...
Help is at hand… | Online help two.zero
https://onlinehelptwopointzero.wordpress.com/2009/08/03/help-is-at-hand
Online help two.zero. Observations on customer help and support experience. Help is at hand…. This post is a first, actually it’s a second, but I put that down to the perils of a beginner. I somehow deleted my first attempt at a blog on the move. I have been using an iPhone for about two weeks now and it has without doubt opened up for me a whole new world of possibilities within online help and customer service. 03/08/2009 at 7:13 pm. Posted in online help. Tagged with customer service. Interesting idea...
Twitter uncut | Online help two.zero
https://onlinehelptwopointzero.wordpress.com/2009/08/19/twitter-uncut
Online help two.zero. Observations on customer help and support experience. Leave a comment ». Some random ‘uncut’ thoughts on Twitter. Get over it. You’ll only know if it’s a fad when it’s not here anymore. Is a fad linked to time? Could be a long wait. Many people talk about the need for having a story to tell. I’m not sure what that means or on what level a story takes place? For me, my story is that I help people ( @guyatcarphone. What does this mean? What does this mean? What does it look like?
I complain here, I complain there, I complain everywhere | Online help two.zero
https://onlinehelptwopointzero.wordpress.com/2009/08/19/i-complain-here-i-complain-there-i-complain-everywhere
Online help two.zero. Observations on customer help and support experience. I complain here, I complain there, I complain everywhere. Leave a comment ». As a consumer I have any number of ways I can complain/feedback about the experience I have had with a company’s product(s) or service(s) including:. To my friends, family, acquaintances. Third party sites such as Plebble, ComplaintCommunity, GetSatisfaction, Qype, Yelp…. What is the impact of this on a company? 19/08/2009 at 9:38 pm. Laquo; Twitter uncut.
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onlinehelptwopointzero.wordpress.com
Online help two.zero | Observations on customer help & support experience
Online help two.zero. Observations on customer help and support experience. Changing blogs to ‘being guy1067’. Leave a comment ». Please note that I will be moving to a new blog shortly – being guy1067. 14/09/2009 at 7:37 am. I complain here, I complain there, I complain everywhere. Leave a comment ». As a consumer I have any number of ways I can complain/feedback about the experience I have had with a company’s product(s) or service(s) including:. To my friends, family, acquaintances. Get over it. Y...
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