customer-insight.co.uk
CI Volume 1 Issue 2 | Customer Insight Magazine
http://www.customer-insight.co.uk/issue/968
CI Volume 1 Issue 2. CI Volume 1 Issue 2. CI Volume 1 Issue 2. Articles for this Issue. Book review - Designing with Data. Excellent primer on the key principles of accurate and effective data presentation. Bringing the voice of the customer into the boardroom. Bringing the voice of the customer into the boardroom. The Customer Centric You. Your customers have to love you, not just like you. Best financial services company, UK Customer Experience Awards 2011. Complaint Handling: The Good and The Bad Guys.
customer-insight.co.uk
Volume 5 Issue 2 | Customer Insight Magazine
http://www.customer-insight.co.uk/issue/797
Volume 5 Issue 2. Volume 5 Issue 2. Volume 5 Issue 2. Emotional Experience at Build-A-Bear. Articles for this Issue. ECMW - European Customer Management World Conference. Much of this year’s conference focused on the customer experience, including a pre-event the day. Employee Engagement - Mark McCall reveals the findings of new research across the UK. Employee Engagement"Engaged" employees work with enthusiasm and passion. They want to know the. Using NLP to improve customer satisfaction. To your specif...
customer-insight.co.uk
Volume 7 Issue 2 | Customer Insight Magazine
http://www.customer-insight.co.uk/issue/787
Volume 7 Issue 2. Volume 7 Issue 2. Volume 7 Issue 2. Cougar Automation: Enlightened management gets results. Articles for this Issue. Research - Sarah Stainthorpe Provides us with part 2 of her summary on different types of research and their purposes. Research - Selecting the best survey methodIn the last edition of Stakeholder Satisfaction we. Case Study - Cougar Automation. When Clive Hutchinson bought Cougar Automation 8 years ago, the company was in trouble. Six months. Conference - ICS 2010. To yo...
customer-insight.co.uk
CI Volume 2 Issue 2 | Customer Insight Magazine
http://www.customer-insight.co.uk/issue/995
CI Volume 2 Issue 2. CI Volume 2 Issue 2. CI Volume 2 Issue 2. Articles for this Issue. Book Review - Thinking Fast and Slow. Golf membership: Value for money? As a member of a golf club for over 25 years, I have increasingly become interested in how golf. Satisfying the high rollers. Does being a high roller guarantee better service and therefore mean you are more likely to be a satisfied customer? Leeds Federated - a new Approach to Customer Satisfaction in Social Housing. Are Tablets a Game Changer?
customer-insight.co.uk
Volume 7 Issue 3 | Customer Insight Magazine
http://www.customer-insight.co.uk/issue/779
Volume 7 Issue 3. Volume 7 Issue 3. Volume 7 Issue 3. Articles for this Issue. Latest Thinking - Customer service leadership in tough times. Customer Service in Tough Times by Don Hales and David PhysickIntroductionA little while ago. Employee - Talent management has rarely been more critical to business success. Talent MattersCognitive MindAccording to PricewaterhouseCoopers’ 13th Annual CEO Survey, in the UK. Employee engagement updated research findings. Case Study - EAL. UKCSI - July 2010.
customer-insight.co.uk
CI Spring/Summer 2013 | Customer Insight Magazine
http://www.customer-insight.co.uk/issue/1010
What's the Secret by Adharanand Finn? Articles for this Issue. Whether it’s getting the best out of your managers at work, your customer service advisors in a. UKCSI Latest Results - Customer Satisfaction Pays. The UKCSI (UK Customer Satisfaction Index) is the national measure of customer satisfaction and loyalty for the UK. For almost forty years now Overfinch has been redefining the Range Rover. University of Manchester Enhancing The Student Experience. Open for Feedback 24/7’. The British Egg Council.
customer-insight.co.uk
CI Winter 2014/15 | Customer Insight Magazine
http://www.customer-insight.co.uk/issue/1023
Storytelling: Maximising the impact of customer research. Articles for this Issue. Book Review: Race Against The Machine. Race Against The Machine by Erik Brynjolfsson and Andrew McAfeeHow the digital revolution is. Why it’s time for customer service to go omnichannelIt’s well recognised that consumers are. Rackspace (NYSE: RAX) is the open cloud company and founder of OpenStack, the standard open-source. Case Study: Pangaea Laboratories. Case Study: Monarch Airlines. Feeding Back To Customers. The uk's ...
customer-insight.co.uk
Volume 6 Issue 1 | Customer Insight Magazine
http://www.customer-insight.co.uk/issue/796
Volume 6 Issue 1. Volume 6 Issue 1. Volume 6 Issue 1. Employee Special - Delivering results on and off the pitch at Manchester Utd. Articles for this Issue. Case Study - Manchester United FC. Delivering results on and off the pitchAnthony Lawle, Manchester United FCAnthony is Head of Human. Employee Engagement - Drilling down. Drilling down into employee engagementSecretary of State for Work and Pensions, John Hutton said. Conference - UK Customer Management. What is Employee Engagement? The uk's leading...
customer-insight.co.uk
Subscribe | Customer Insight Magazine
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customer-insight.co.uk
Volume 6 Issue 3 | Customer Insight Magazine
http://www.customer-insight.co.uk/issue/789
Volume 6 Issue 3. Volume 6 Issue 3. Volume 6 Issue 3. Loyalty - Customer insight or sales promotion? Articles for this Issue. Customer - Loyalty: customer insight or sales promotion? In November 2004, Hurricane Frances was rushing towards the Florida coastline. Some residents were. Co-creation - The new customer experience. Consumers today have more choices of products and services than ever before, but they often remain. Case Study - NCFE: Customers don't come first. employees come first. The uk's leadi...
