
OPTIMAWFM.COM
Optima WFMOur Mission: To improve customer experience while reducing the cost of customer service. What you need to be getting from your Workforce Management Team? What Service Level Objective or Average Speed of Answer should we set? The Next Revolution in Contact Centres. What you need to be getting from your Workforce Management Team? What Service Level Objective or Average Speed of Answer should we set? The Next Revolution in Contact Centres. Stratagem Business Support Services is now known as Optima WFM.
http://www.optimawfm.com/