OTISUPPORT.COM

OTI Support | Just another WordPress site

Reporting & Metrics. What do you get when the power of the cloud is harnessed by best-in-class process management? An IT service partner that guarantees a 90% first-contact resolution rate that spans the Americas. English, Spanish, and Portuguese). Proactive, ITIL-based support that solves root issues before they become repeat problems. An agile, efficient service structure that dramatically decreases your IT spend. Better optics into your business through workflow reporting and analytics.

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OTI Support | Just another WordPress site | otisupport.com Reviews

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Reporting & Metrics. What do you get when the power of the cloud is harnessed by best-in-class process management? An IT service partner that guarantees a 90% first-contact resolution rate that spans the Americas. English, Spanish, and Portuguese). Proactive, ITIL-based support that solves root issues before they become repeat problems. An agile, efficient service structure that dramatically decreases your IT spend. Better optics into your business through workflow reporting and analytics.

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3 mobile solutions

4 security management

5 infrastructure management

6 deployment

7 deskside support

8 itil

9 case studies

10 testimonials

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OTI Support | Just another WordPress site | otisupport.com Reviews

https://otisupport.com

Reporting & Metrics. What do you get when the power of the cloud is harnessed by best-in-class process management? An IT service partner that guarantees a 90% first-contact resolution rate that spans the Americas. English, Spanish, and Portuguese). Proactive, ITIL-based support that solves root issues before they become repeat problems. An agile, efficient service structure that dramatically decreases your IT spend. Better optics into your business through workflow reporting and analytics.

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otisupport.com

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Mobile Solutions | OTI Support

http://otisupport.com/services-2/mobility-solutions

Reporting & Metrics. OTI Solutions has the proven ability to manage your mobile solutions. We have a team of highly trained technicians that specialize in mobile devices and applications. Through our managed mobile solutions our team has the ability to launch and scale custom solutions to fit your needs. Designed by Elegant Themes.

2

About | OTI Support

http://otisupport.com/about

Reporting & Metrics. OTI ITIL v3 is a leading provider of flexible, cloud-based IT support services that balances best-in-class service level delivery (90% first contact resolution rate) with multi-lingual support coverage (spanning the Americas region). Examples of how choosing OTI Support has improved the delivery of IT services for our clients’ end users include:. Consistent, structured, and well documented approach to incident management. Following globally recognized standards. Improved ROI of IT.

3

Services | OTI Support

http://otisupport.com/services-2

Reporting & Metrics. Delivering multi-lingual support from the help desk, while also maintaining high service levels, is obviously challenging. And yet, the efficient operation of the organization requires the same kind of efficiency in IT. OTI ITIL v3 from OTI Support, Inc. meets this challenge by delivering the following:. Native speaking agents to span the Americas (English, Spanish, Portuguese). Improved Metrics and Enhanced Optics. 90% first contact resolution rate. Workflow reporting and analytics.

4

Security Management | OTI Support

http://otisupport.com/services-2/security-management

Reporting & Metrics. Also known as Identity and Access Management, we manage end user account creation, permission levels, system access, password resets and account deletions. Our experienced IT support teams provide value by focusing on continued process enhancements and quality improvements to deliver both improved security and lower costs. Rely on our outsourcing solution to help your company stay on top of end user access, audit and control challenges. We have developed best practices and have c...

5

ITIL | OTI Support

http://otisupport.com/itil

Reporting & Metrics. What is ITIL v3 and Why? Increasing Customer demands and the globalization of companies requires the delivery of a world-class service. The service in turn provides major competitive advantage and is becoming the difference between success and failure. Efficient high quality support of the computing infrastructure and its Customers is critical to the achievement of corporate business goals. Adopting its guidance offers users a wide range of benefits that include:. Improved delivery o...

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