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Iran ITIL - ITSM - OTRS Center | پایگاه مرکزی کتابخانه زیربنایی فنآوری اطلاعات و مدیریت سرویس فنآوری اطلاعات ایران
Iran ITIL – ITSM – OTRS Center. پایگاه مرکزی کتابخانه زیربنایی فنآوری اطلاعات و مدیریت سرویس فنآوری اطلاعات ایران. نگاشته شده توسط: Nasser Hadjloo. نوامبر 23, 2008. جزئیات ساختار ITIL v2 – بخش دوم پشتیبانی سرویس -2- مدیریت رخداد. جزئیات ساختار ITIL v2 – بخش اول پشتیبانی سرویس -1- مدیریت درخواست سرویس. 2 مدیریت رخداد –. IcM – Incident Management. Normal Service Operation ) در اینجا به عنوان یک عملیات سرویس در محدودیت های توافقنامه سطح سرویس ( SLA ) تعریف می شود . به زبان دیگر مدیریت رخداد. در جایی که محیط...
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