outlandusa.helpscoutdocs.com
My Billing and Shipping addresses are different, can you still ship my order to me? - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/article/13-different-addresses
My Billing and Shipping addresses are different, can you still ship my order to me? In order to best protect ourselves and our customers, we ship all of our items to the billing address provided to us via your payment method. We can generally ship orders valued at under $100 to a shipping address that differs from the billing address and will generally reach out to you via telephone to confirm. Last updated on July 30, 2015. 2017 Powered by Help Scout.
outlandusa.helpscoutdocs.com
I live in Tennessee, do you offer local pickup? - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/article/18-local-pickup
I live in Tennessee, do you offer local pickup? We do have a storefront at our main location in Nolensville, Tn. If you live nearby or are passing through town, we would love to put a face to name and have you stop by! 7223 Haley Industrial Dr. Nolensville, TN 37135. Mon-Fri: 9am - 6pm. Phone: 615.776.8824. Last updated on July 17, 2015. 2017 Powered by Help Scout.
outlandusa.helpscoutdocs.com
Policies - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/category/24-policies
What is your return policy? What is your Shipping Policy? What is your exchange policy? 2017 Powered by Help Scout.
outlandusa.helpscoutdocs.com
Pricing and Billing - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/category/14-pricing-and-billing
Do you price match your competitors? Do You Charge Sales Tax On Your Orders? 2017 Powered by Help Scout.
outlandusa.helpscoutdocs.com
How will you ship my item with Free Shipping? - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/article/8-free-shipping
How will you ship my item with Free Shipping? Thank you for your interest in our products! Now that you have an idea of what you want, you are probably wondering how it is that we will send it to you and how long this whole process will take.Those are fair and legitimate questions and we're glad you asked them. Below you'll find some information on our shipping procedures. All orders that are placed before 2pm central (. Free doesn't always mean 'Free' for everybody. Okay, I have an idea what method will...
outlandusa.helpscoutdocs.com
How do I get the correct sized Tilley Hat? - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/article/12-tilley-sizing-info
How do I get the correct sized Tilley Hat? HOW TO MEASURE YOUR HEAD. Most hat makers make 4 or 5 sizes; Tilley makes 13. Like footwear, your Tilley Hat must be sized properly. To find your hat size, use a tape measure and draw it right around your head. For the best-looking and most comfortable fit, please make sure that the bottom of the tape touches right above your eyebrows while resting straight around your head. Hold it there comfortably and do not pull tight! Much like your clothes, individual fabr...
outlandusa.helpscoutdocs.com
Do you price match your competitors? - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/article/15-price-matching
Do you price match your competitors? If a US-based competitor is selling an item identical (same size, style, color) to one that you purchased from us, we can generally match the price of the competitor ( up to a 40% discount on your purchased items price. If you contact us within 14 days with the lower price, we will be able to adjust your order accordingly. We can only price match up to three items. And will not honor deals that expired before your purchase date. Last updated on July 17, 2015.
outlandusa.helpscoutdocs.com
Returns and Exchanges - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/category/4-returns-and-exchnages
What is your return policy? The item I received is the wrong item or is defective, what can be done? How do I contact you? What is your exchange policy? 2017 Powered by Help Scout.
outlandusa.helpscoutdocs.com
Product Information - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/category/11-product-information
How do I get the correct sized Tilley Hat? 2017 Powered by Help Scout.
outlandusa.helpscoutdocs.com
When will my order arrive? - Outland USA Knowledge Base
http://outlandusa.helpscoutdocs.com/article/17-when-will-my-order-arrive
When will my order arrive? This is a very good question. If you're shopping with us, then we understand that you have a life to live and events to plan. With that in mind, we try to give our best estimates to our buyers upon purchase. Below, we have some more information on when you can likely expect your item to arrive. USPS First Class and UPS Ground. Last updated on July 17, 2015. 2017 Powered by Help Scout.
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