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Customer Focus: getting it
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p11b | Customer Focus: getting it | p11b.wordpress.com Reviews
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Customer Focus: getting it
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p11b | p11b
https://p11b.wordpress.com/author/p11b
Customer Focus: getting it. Wont be renewing that contract! January 14, 2014. There are times when you need a mobile phone to just work. All you need is for it to do exactly what your Nokia 6210 did nearly 14 years ago. Irrespective of Apple and Samsung and Google and the rest, you just want to look up the number, dial, be connected and hear a reassuring voice at the other end of the line. You have run out of credit. So what was going on? January 6, 2014. I have been looking at various online survey tool...
Classic Fail | p11b
https://p11b.wordpress.com/2013/12/27/classic-fail
Customer Focus: getting it. December 27, 2013. I wont go into the details of which company is currently frustrating me. The symptoms are fairly standard. The company is not being “joined up”, at least as far as the customers are concerned. They decided closed, not open. They chose forced registration and not easy use. They selected sophisticated and not simple. Reading the replies on their product support website doesn’t inspire confidence. I suspect that in a few months time they will release a new R...
Give me a number | p11b
https://p11b.wordpress.com/2013/05/22/give-me-a-number
Customer Focus: getting it. Give me a number. May 22, 2013. A great website has been created which has the phone menu options for calling big companies. The question they are asking and one I have been banging on about for a while now is why is it necessary for a big company to have just one telephone number? And best of all, if I have a complaint don’t pretend as though your 10 billion multinational organisation doesn’t exist by hiding the head office address. These sorts of questions are apparently not...
Using survey results | p11b
https://p11b.wordpress.com/2014/01/06/using-survey-results
Customer Focus: getting it. January 6, 2014. I have been looking at various online survey tools and been pleasantly surprised that some talk about using the results to actually do something. What disappoints me is how few make the point that the entire reason for the survey is to do something and generally the. Advice is buried deep in their information and guidance section. Or let me rephrase, given what you can find out in other ways, what are the questions you really need to ask? If 25% of your delive...
About | p11b
https://p11b.wordpress.com/about-2
Customer Focus: getting it. My primary business interest is Customer Focus. The impact of getting it right and why it is so easy to get it wrong. Many would say you must deliver great service in order to retain your customers and grow. Personally I think it is a lot more complicated than that. Customer service is just one part of a bigger picture. And whose definition of great service do we use? The book. Oh yes I keep being asked by friends, so what has happened to the book? Leave a Reply Cancel reply.
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p11b | Customer Focus: getting it
Customer Focus: getting it. Wont be renewing that contract! January 14, 2014. There are times when you need a mobile phone to just work. All you need is for it to do exactly what your Nokia 6210 did nearly 14 years ago. Irrespective of Apple and Samsung and Google and the rest, you just want to look up the number, dial, be connected and hear a reassuring voice at the other end of the line. You have run out of credit. So what was going on? January 6, 2014. I have been looking at various online survey tool...
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