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Web Sales | Zevas

http://www.zevas.com/services/web-sales

IRL: 1800 944 844 USA: 1800 662 9813 EN. Some people feel more comfortable getting product or service information requests answered by a real person as opposed to searching for their answers from a website or marketing collateral. Customers are often more comfortable purchasing a product or service if they have their questions answered directly and promptly. Live Web Chats are on average 4 times more likely to convert than a regular website visitor. Customer Retention and Win-Back. See our work in action.

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Customer Service Call Centers | Zevas

http://www.zevas.com/services/customer-service

IRL: 1800 944 844 USA: 1800 662 9813 EN. Changing consumer behaviour and much greater broadband speeds has led to an exponential increase in the usage of smart devices. Increased device interconnectivity and higher user device dependency are all making the customer services process a more involved and urgent event for end users. Best-in-class industry training standards. Continuous feedback and use of a consultative approach to identify process improvements. Increase in up- and cross-selling rates. Servi...

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Zevas

http://www.zevas.com/case-studies/leading-national-animal-welfare-charity

IRL: 1800 944 844 USA: 1800 662 9813 EN. Leading national animal welfare charity. SEE MORE CASE STUDIES. In 2014 the number of new donors signing up following a campaign increased by an average of 56% versus similar campaigns in 2013. The charity was using a small number of full time home-based telemarketing agents to upgrade current donors and sponsors from once off to long term givers. Required an outsourced telemarketing solution for specific telemarketing campaigns. In 2014 the number of new donors s...

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Business to business Telemarketing | Outsourced Telemarketing

http://www.zevas.com/services/Inbound-outbound-telesales

IRL: 1800 944 844 USA: 1800 662 9813 EN. Zevas have a successful track record of over 15 years experience in inbound and outbound B2B and residential customer acquisition and retention programmes. We pride ourselves on a very high conversion rate with low churn. We use and develop leading-edge I.T. systems and technology, with an extensive suite of tools drive and monitor superior performance, in real-time. Flexibility to create a bespoke service for your business requirements. Increased conversion rates...

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Call centre Ireland | Call management Cork | Outbound call center services | Zevas

http://www.zevas.com/en

IRL: 1800 944 844 USA: 1800 662 9813 EN. Adding value to your brand through multichannel customer contact solutions. Enabling your customers to communicate with your brand when and where they want. Enhancing your customers' brand experiences and loyalty. Customer Retention and Win-Back. Never confuse effort with results. A meticulous planning and attention to detail allows us to scale your campaign faster and more effectively than our competitors. Introduction to Zevas from our CEO. See our work in action.

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Zevas

http://www.zevas.com/services/staffing-services

IRL: 1800 944 844 USA: 1800 662 9813 EN. Zevas realize how difficult it is to attract and retain high quality employees. With over 15 years experience in building best-in-class multilingual customer service teams we can help you source multilingual team members globally at all levels of experience to match your specific requirements and budget. Alleviate planned, cyclical, and marketing campaign specific staff shortage. Customer Retention and Win-Back. Do you have a project that you would like to discuss?

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Zevas

http://www.zevas.com/services/customer-loyalty-programmes

IRL: 1800 944 844 USA: 1800 662 9813 EN. Customer Retention and Win-Back. Communications with customers who are unhappy or who have already been lost can help pinpoint opportunities to improve product and service delivery, correct miscommunications and identify new growth opportunities. At Zevas we know that it takes far more to win a new customer than to keep an existing one. Zevas have extensive experience and success in minimising churn and driving successful customer win-back campaigns. Improved firs...

zevas.com

Zevas

http://www.zevas.com/case-studies/leading-digital-network-provider

IRL: 1800 944 844 USA: 1800 662 9813 EN. Leading digital network provider. SEE MORE CASE STUDIES. Improved customer satisfaction ratings by 45% and reduced Year on Year customer churn by 23%. Bull; A global digital network provider was experiencing an increase in customer churn and competition in the Irish market. The client needed to differentiate themselves by offering their customers best-in-class customer services. Bull; Filtering through in-house and external databases for customer services speciali...

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Zevas

http://www.zevas.com/blog

IRL: 1800 944 844 USA: 1800 662 9813 EN. Why Outsource your Customer Service and Telesales Requirements? Outsourcing customer service and telesales is becoming more and more common. Why is outsourcing so popular? Why should you outsource? Take Advantage of the Global Economy with a Multilingual Call Center. Three Qualities of an Excellent Call Center Agent. Winning Loyalty through Customer Care. It takes a few ingredients to make a loyal customer. First, you must have an excellent product or service&...