qualitycurmudgeon.blogspot.com
The Quality Curmudgeon: July 2005
http://qualitycurmudgeon.blogspot.com/2005_07_01_archive.html
Mumbles and Grumbles About the World of Quality. Sunday, July 17, 2005. Target has been flying high in recent years due to its nice selection of merchandise and well-designed stores, which are especially popular with women. Target has also benefited from some anti-Wal-Mart backlash. We’d like to return these items, I said to the red-shirted teenager at the customer service desk. And we don’t have a receipt. I can't give you your money back, he replied. You’ll have to do an exchange. He also informed us t...
qualitycurmudgeon.blogspot.com
The Quality Curmudgeon: June 2005
http://qualitycurmudgeon.blogspot.com/2005_06_01_archive.html
Mumbles and Grumbles About the World of Quality. Wednesday, June 01, 2005. People. Always People. Two months ago in Quality Digest I wrote of some of my experiences with Wal-Mart, the world's largest retailer. I even got Wal-Mart's attention. Barbara Brown, Wal-Mart's vice president of customer service responded. I think that racism and discrimination are alive and well in America today. Neither of them should be tolerated anywhere, at any time, by anyone, particularly in a business setting. People run c...
qualitycurmudgeon.blogspot.com
The Quality Curmudgeon: May 2005
http://qualitycurmudgeon.blogspot.com/2005_05_01_archive.html
Mumbles and Grumbles About the World of Quality. Sunday, May 01, 2005. In the May issue of. Dirk Dusharme’s wrote a brilliant defense of my last column. To read it, click here. Go ahead. I’ll wait. In his column, Dirk responds to a cranky reader who thought I was expecting too much from a Wal-Mart greeter because he wasn’t highly paid. The reader also refers to a burger flipper at Burger King as not exactly a rocket scientist because he works for minimum wage. And you thought I was an elitist snob. Befor...
qualitycurmudgeon.blogspot.com
The Quality Curmudgeon: October 2005
http://qualitycurmudgeon.blogspot.com/2005_10_01_archive.html
Mumbles and Grumbles About the World of Quality. Sunday, October 30, 2005. Ni Hao, America! According a recent article in Inc. Magazine there are now more people in China learning to speak English than there are people in the United States who speak English. I don’t have any data to support my theory, but I suspect that the percentage of people in the United States who are learning to speak Chinese is miniscule in comparison. However, the times are quickly changing, and if we don’t begin to change our at...
qualitydigest.com
Service Quality, Disney Style | Quality Digest
http://www.qualitydigest.com/jan97/disney.html
Subscribe to Quality Digest. Service Quality, Disney Style. Can Mickey Mouse teach corporate America new quality lessons? Quality Digest takes a look behind the scenes at Walt Disney World. T's hard to imagine a place more magical than Walt Disney World. The central Florida theme park continues to thrill, delight and exceed its guests' expectations more than 25 years after its opening. Let's take a ride through the inner workings of Walt Disney World to see how the company creates service quality, Disney...
theaaq.com
Article 01
http://www.theaaq.com/article01.html
AAQ develops relationships, not jobs. AS9110 A and B FAR 145. When the weight of the paper equals the weight of the airplane, only then you can go flying. Donald Douglas. Jim has co-authored three significant AS91XX series handbooks. These are The AS9100C Handbook , The AS9110 Handbook , and The AS9120 Handbook. Reviews of The AS9100C Handbook :. I bought other books, but the only thing they did was repeat the standard. This book brought it all home for me and is making AS9100C actually fun. Based on the...
qualitycurmudgeon.blogspot.com
The Quality Curmudgeon: April 2006
http://qualitycurmudgeon.blogspot.com/2006_04_01_archive.html
Mumbles and Grumbles About the World of Quality. Friday, April 28, 2006. Quality requirements to be met. I may not always know how to define poor service or bad quality, but I sure know it when I experience it. This apathy is pushing us toward a tipping point that may strip us of our ability to effectively compete with the rest of the world. Thomas Friedman points out in his excellent book, The World Is Flat. Our country has always thrived in the face adversity. Competition will make us stronger, if ...
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