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Leadership Approach | Universal Fidelity, LP
http://uflp.com/performance/leadership-approach
Houston, TX 77094. Getting the BIG Picture. CEO Meets with Each New Training Class. Compliance Departments Report to CEO. GET FEEDBACK / BOTTOM-UP. Locked Suggestion Box Reviewed Promptly by Management. Open Door Policy and Daily Involvement. Consistently Tracking Trends in Compliance. Training Evaluations as a Methodology for Continuous Improvement. Reviewing and Employing the Fundamentals of Successful Collections. UFLP has Developed Extensive and Ongoing Training Programs. COLLECT WITH EVOLVED TACTICS.
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Culture Overview | Universal Fidelity, LP
http://uflp.com/performance/culture-overview
Houston, TX 77094. We all Hold Each Other Accountable. Happy Employees = Happy Customers. Corporate culture is the shared values, beliefs, actions, unstated rules, and informal leaders that guide the behavior of employees. Culture is part of an organization’s informal structure and has a strong influence over the effectiveness of the center’s day-to-day activities. Center needs to be positive and full of energy. An Employee needs to:. Have the right tools. Be able to communicate openly with each other.
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Human Resources | Universal Fidelity, LP
http://uflp.com/performance/human-resources
Houston, TX 77094. Hire the Industries Best. Extensive Training Programs from UFLP University. Promote from within, Locked Suggestion Boxes – Managed and Accessible by only HR. Open Door Policy Promoting two-way communication (top/bottom). UFLP has the Lowest Attrition Rate in the Industry . Less than 5%, After the 90 day probation period. Average 15 years in Industry and 3.5 years with UFLP. MANAGER TO ASSOCIATE RATIO. GOOD COMPENSATION AND BENEFITS. COLLECT WITH EVOLVED TACTICS.
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Disaster Recovery | Universal Fidelity, LP
http://uflp.com/performance/disaster-recovery
Houston, TX 77094. Files are Ready to Work. FULL FACILITY EMERGENCY GENERATOR. DIALER EQUIPMENT AT REINFORCED FACILITY RATED AT F4 LEVEL. DEDICATED EMPLOYEE DISASTER RECOVERY FACILITY. REMOTE SURVIVABLE PHONE SWITCHES. DUAL INTEGRATION TO LONG DISTANCE PROVIDERS. ACCESS TO COMPLETE INBOUND AND OUTBOUND CALLING CAPACITY THROUGH 3RD PARTY AGREEMENT. UFLP has Developed Extensive and Ongoing Training Programs. COLLECT WITH EVOLVED TACTICS. Executive Management is Actively Involved and Available.
uflp.com
Insurance | Universal Fidelity, LP
http://uflp.com/insurance
Houston, TX 77094. Collection Industry Certificates Available Upon Request. Bonded and Insured as Required by Federal Law. UFLP has Developed Extensive and Ongoing Training Programs. COLLECT WITH EVOLVED TACTICS. We Utilize Best Practices and Call Analytics to Continuously Improve Performance. Executive Management is Actively Involved and Available. THINK BEYOND COLLECTION LAW. Collectors Follow FDCPA, FCRA, TCPA and Exceed the intention of Collection Laws. Make a payment – www.payuflp.com.
uflp.com
Compliance Snapshot | Universal Fidelity, LP
http://uflp.com/compliance-snapshot
Houston, TX 77094. For Your Customer Receivables. UFLP Compliance is a culture dedicated to following ISO, PCI and GLBA. LICENSED IN EACH STATE’S JURISDICTION. BCP AND DISASTER RECOVERY PROGRAM. ABILITY TO RECORD ALL CALLS. 7 MILLION IN INSURANCE. UFLP has Developed Extensive and Ongoing Training Programs. COLLECT WITH EVOLVED TACTICS. We Utilize Best Practices and Call Analytics to Continuously Improve Performance. Executive Management is Actively Involved and Available. THINK BEYOND COLLECTION LAW.
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Collector Training | Universal Fidelity, LP
http://uflp.com/performance/collector-education
Houston, TX 77094. Key to Successful Collections. 2 Cease and Desist. 9 Clerical Request Forms. 12 Commonly Used Abbreviations. 13 Illegal and Abusive Tactics. 14 F&C BEFORE negotiating for payment. 16 Procedure for New Business. 17 Settlement Default Procedures. 18 Attempt for Lower Settlements. 19 Best Possible Arrangements. 1 FDCPA Fair Debt Collections Practices Act Re-Test. 3 Suspicious Activity Reporting Procedures. 4 UFLP Privacy Policy. 6 FCRA Fair Credit Reporting Act. 8 AML Anti-Money Laundering.
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Student Loan Specialists | Universal Fidelity, LP
http://uflp.com/services/student-loan-specialists
Houston, TX 77094. Hire an Industry Leader to work your Receivables. Continuous training for all campus based Federal loan programs. Direct access to Federal Regulations and the Student Financial Aid Handbook. On-line capabilities to interface with the national billing servicers, as well as direct internet access to the web sites of the Departments of Education and Health and Human Services. Enhance bottom line profit. All eligible account representatives have taken the American Collectors Association ce...
uflp.com
Security System | Universal Fidelity, LP
http://uflp.com/services/security-system
Houston, TX 77094. Industry Leader in Security. State-of-the-Art Security System including Closed Circuit TV, Full Lock-Down Capability, 24-Hour Outside Monitoring, and Finger Print Required Server Room Entry. Agility Recovery, an ACA approved Disaster Recovery Vendor. Fully Documented Disaster Recovery Plan with Call Center Redundancy. System back-ups are performed on a Nightly Basis. UFLP has Developed Extensive and Ongoing Training Programs. COLLECT WITH EVOLVED TACTICS. THINK BEYOND COLLECTION LAW.
