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Pacific Consulting Group

Satisfaction and Loyalty Tracking. Customer Value Model™. 3-Day Customer Journey Mapping. 5/4/17: Learn how to accelerate customers’ adoption of your renewable energy program on May 11 when Brian Doyle and Tom Cooper join SEPA to discuss program design and promotional strategies. Email Brian at ynomizu@pcgfirm.com. 5/4/17: Want to learn how to improve customer experience while nudging your customers’ behavior? Customer Insights and Innovations. Fast Forward to Customer Success. Understand and profile the...

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Pacific Consulting Group

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Pal●●●lto , California, 94306

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Pacific Consulting Group

Luciana Torres

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Pal●●●lto , California, 94306

United States

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lt●●●●●@pcgfirm.com

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Pacific Consulting Group

Luciana Torres

200 S. C●●●●●●●●a Avenue

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United States

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lt●●●●●@pcgfirm.com

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Pacific Consulting Group | pcgfirm.com Reviews

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Satisfaction and Loyalty Tracking. Customer Value Model™. 3-Day Customer Journey Mapping. 5/4/17: Learn how to accelerate customers’ adoption of your renewable energy program on May 11 when Brian Doyle and Tom Cooper join SEPA to discuss program design and promotional strategies. Email Brian at ynomizu@pcgfirm.com. 5/4/17: Want to learn how to improve customer experience while nudging your customers’ behavior? Customer Insights and Innovations. Fast Forward to Customer Success. Understand and profile the...

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3 team

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5 services

6 qualitative research

7 market segmentation studies

8 product optimization studies

9 customer experience design

10 service process improvement

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Pacific Consulting Group | pcgfirm.com Reviews

https://pcgfirm.com

Satisfaction and Loyalty Tracking. Customer Value Model™. 3-Day Customer Journey Mapping. 5/4/17: Learn how to accelerate customers’ adoption of your renewable energy program on May 11 when Brian Doyle and Tom Cooper join SEPA to discuss program design and promotional strategies. Email Brian at ynomizu@pcgfirm.com. 5/4/17: Want to learn how to improve customer experience while nudging your customers’ behavior? Customer Insights and Innovations. Fast Forward to Customer Success. Understand and profile the...

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pcgfirm.com

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Services | Pacific Consulting Group

http://www.pcgfirm.com/services.html

For over 30 years, Pacific Consulting Group (PCG) has been helping organizations achieve customer excellence and operational efficiency. Our integrated services are designed to put our clients on a direct path from insights to implementation. Click on one of the services below to learn more. Satisfaction and Loyalty Tracking. Do you need a better understanding of your customers or potential customers what they value, need, prefer and expect? Do you want to walk in their shoes? Traditionally, ethnography ...

2

Solutions | Pacific Consulting Group

http://www.pcgfirm.com/solutions.html

Satisfaction and Loyalty Tracking. 3-Day Customer Experience Mapping. Having an easily and quickly executed platform for evaluating and optimizing new services or programs is an integral part of service design excellence. The PCG Net Optimizer. Platform uses leading edge survey and data processing technology and has a simple user interface that maximizes the learning, so organizations can:. Use trade-off research, PCG Net Optimizer. Ability to perform multiple forecasts quickly and easily from a user-fri...

3

Education and Healthcare | Pacific Consulting Group

http://www.pcgfirm.com/education-healthcare.html

Satisfaction and Loyalty Tracking. PCG has helped major schools and universities understand their student/alumni expectations and goals, then use that learning to design leading-edge programs, curricula, and service processes. Today, we need to rethink service as the entire service experience. In our work in customer experience design, we might use the methodology of pinpointing the customer’s ultimate goal, then laying out what steps he must go through to achieve that goal.

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Timeline | Pacific Consulting Group

http://www.pcgfirm.com/timeline.html

Satisfaction and Loyalty Tracking. Tom Cooper meets Pete Webb at a transportation firm. They spin off. Provide Herb Kelleher data supporting direct-to-consumer Southwest reservations, bypassing travel agents. Used the p-median algorithm to optimize thousands of site locations for the Social Security Administration. Pete works with several airports to improve the traveler experience. Leverage Analysis to help American Express determine highest impact customer loyalty improvements. PCG grows to 10 employees.

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Insights Library | Pacific Consulting Group

http://www.pcgfirm.com/insights.php

Satisfaction and Loyalty Tracking. Pricing Strategies for Consumer Medical Devices. BIOMEDevice Conference, 12-03-14). New Market Research Techniques to Improve Product Acceptance. BIOMEDevice Conference, 12-04-14). The Sell-Build Model: Maximizing Product. Acceptance and Medical Device Summit West 2014. Designing and Pricing to Consumer Demand. Creating a More Accurate View of Doctor Preferences. UCLA First Friday Innovation Talk. Successful New Products for High Tech Companies (PCCM). Voice of the Cust...

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Satisfaction and Loyalty Tracking. Customer Value Model™. 3-Day Customer Journey Mapping. 5/4/17: Learn how to accelerate customers’ adoption of your renewable energy program on May 11 when Brian Doyle and Tom Cooper join SEPA to discuss program design and promotional strategies. Email Brian at ynomizu@pcgfirm.com. 5/4/17: Want to learn how to improve customer experience while nudging your customers’ behavior? Customer Insights and Innovations. Fast Forward to Customer Success. Understand and profile the...

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