peaksupport.io
Peak Support - Helping you scale - HomeWe help companies scale. Email, chat, phone support. Content review, transaction processing, transcription. Email hello@peaksupport.io to get started.
http://www.peaksupport.io/
We help companies scale. Email, chat, phone support. Content review, transaction processing, transcription. Email hello@peaksupport.io to get started.
http://www.peaksupport.io/
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Peak Support - Helping you scale - Home | peaksupport.io Reviews
https://peaksupport.io
We help companies scale. Email, chat, phone support. Content review, transaction processing, transcription. Email hello@peaksupport.io to get started.
peaksupport.io
Core Values - Peak Support - Helping you scale
http://www.peaksupport.io/core-values.html
We stop at nothing to solve our client's problems. We treat our clients’ clients’ as if they were our own. We treat our clients’ team members as if they were are our own. We live and die by our clients - and we chose to live! All people, regardless of race, religion, gender, nationality, age or sexuality, are capable of remarkable things. It's our job to effectively train, supervise, motivate and provide resources so that each person is able to reach his or her full potential. 2015 Peak Support, LLC.
Peak Support - Helping you scale - Blog
http://www.peaksupport.io/blog.html
COACHING is not easy. Think about it: You have a goal (e.g. improved attendance) or a piece of knowledge (e.g. the best way to talk to a business) in your mind and your job is to explain that goal/knowledge to someone and then have them do it as well as you expect. Not easy! But coaching is a key part of all of our jobs. So what's the best way to coach? Timing and setting matters. Lead with something positive. Paint a big picture with Us and We; avoid I/You. Our blogs looks at innovations in customer ser...
JoinUs - Peak Support - Helping you scale
http://www.peaksupport.io/join-us.html
Do you love providing great service? Do you have an eye for detail? Are you looking to be part of a strong and growing team? We are interested to speak to people from all over the world interested in work-from-home OR physical call center opportunities. To apply, please send a note detailing your past experiences and outlining what you'll bring to Peak Support. Custom Teams for Critical Tasks. 2015 Peak Support, LLC.
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Blog Archives - Jonathan Steiman
http://www.jonathansteiman.com/blog/archives/03-2014
The Ultimate Scheduling Tool, a Google Doc Template. I put this together for a friend but thought it was worth sharing. If you are scheduling, you need to:. Understand how many people you need on a given hour/day;. Do #1 in the most cost effective way possible; and. Actually put people on a schedule. This template provides a queuing model and a linear optimization tool to address #1 and #2. Then once you know how many folks you need on each shift, you can use the flexible schedule maker.
Blog Archives - Jonathan Steiman
http://www.jonathansteiman.com/blog/archives/07-2014
Know your Core Values. I recently helped Cambridge Community Services. Define it's vision. As part of the exercise, the Board did a full-day offsite. To kick-off the offsite, the meeting leader asked us to think for a few minutes and then write down our individual core values. Grab a pen, a piece of paper and write down your Core Values. And next time you are working with someone and they are struggling with a decision, ask them "What are you core values? I'm the Founder and CEO of Peak Support.
Plant a Word Tree and Sprout Customer Insights - Jonathan Steiman
http://www.jonathansteiman.com/blog/plant-a-word-tree-and-sprout-customer-insights
Plant a Word Tree and Sprout Customer Insights. Data is essential for building and marketing great products. Some data is obvious and concrete (downloads, active users) while other data is a bit hidden. I set out to qualitatively understand how people use our product, what they thought about it, and willingness to pay. Aside from the traditional approaches, I found a great trick: Word Tree iOS and Android app reviews. First, I downloaded TalkTo's reviews from App Annie. This blog is my take on early-stag...
Letter to the FTC: Airbnb exemplifies America - Jonathan Steiman
http://www.jonathansteiman.com/blog/letter-to-the-ftc-airbnb-exemplifies-america
Letter to the FTC: Airbnb exemplifies America. America embraces movements that empower individuals. This is at our core, from the Constitution to the start-up craze in Silicon Valley. Of course not. No industry is perfect. In my community, Airbnb guests and hosts don't pay hotel tax. Theoretically, this may be negatively impacting the municipal budgets for police, fire, EMT. If after analysis this holds true, I would be in favor of taxation. Who is really getting hurt? In closing, Airbnb is an invaluable...
Thoughts on Coaching - Jonathan Steiman
http://www.jonathansteiman.com/blog/thoughts-on-coaching
I was cleaning out emails and found this email from May 2013. It was sent to my Team Leads at TalkTo. Bill Parcells and Bill Belichick catching up with one another. They have different styles and yet the both exemplify "great coaches.". But coaching is a key part of all of our jobs. So what's the best way to coach? Timing and setting matters. Lead with something positive. Paint a big picture with Us and We; avoid I/You. Leave the coaching session with an action plan/goal. If you layout a plan or set a go...
Blog Archives - Jonathan Steiman
http://www.jonathansteiman.com/blog/archives/12-2013
I was cleaning out emails and found this email from May 2013. It was sent to my Team Leads at TalkTo. Bill Parcells and Bill Belichick catching up with one another. They have different styles and yet the both exemplify "great coaches.". But coaching is a key part of all of our jobs. So what's the best way to coach? Timing and setting matters. Lead with something positive. Paint a big picture with Us and We; avoid I/You. Leave the coaching session with an action plan/goal. If you layout a plan or set a go...
Tumblr, NY Times, BuzzFeed: Which drives the most traffic? - Jonathan Steiman
http://www.jonathansteiman.com/blog/tumblr-ny-times-buzzfeed-which-drives-the-most-traffic
Tumblr, NY Times, BuzzFeed: Which drives the most traffic? Every start-up dreams about being mentioned in The New York Times. A dash of NY Times ink provides credibility to your idea and drives usage, or so the logic goes. But in today's rapidly changing media landscape, does this still hold true? In June, has been covered by many of the major publications but for this study I looked at mentions in The New York Times. Old Media), BuzzFeed. New Media), and Tumblr. In comparison, BuzzFeed, with 1.41 mi...
What's your customers' CLV? - Jonathan Steiman
http://www.jonathansteiman.com/blog/whats-your-customers-clv
What's your customers' CLV? I built this quick and dirty model. To calculate an advertisers' willingness to pay for an ad unit. This framework has come in handy as I think about TalkTo, so I wanted to share it. Please note that this a back-of-the-envelope calculation to "ballpark" Customer Lifetime Value (CLV). By understanding your customers' CLV (CCLV), you can understand willingness to pay for a new customer. And that willingness to pay is your revenue! Close, but not quite. Using the CVS example, let...
Improving the Airbnb Host Experience - Jonathan Steiman
http://www.jonathansteiman.com/blog/improving-the-airbnb-host-experience
Improving the Airbnb Host Experience. To date, Airbnb has made great strides to improve the host experience. Today's calendar, for example, is much more flexible - amen. Also, hosts are seeing more review data, which is hugely helpful in identifying where to improve. We are almost through 3-quarters of "the year of the host." I'm looking forward to seeing what gets pushed in the last quarter. Http:/ www.sqiar.com/services/tableau-software-consultants/. I'm the Founder and CEO of Peak Support.
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Peak Supply
No Bulb Can Compete With The Sun. High quality, high yeild. Flower, PreRolls, and Concentrates. The Latest in Indoor Technology. We grow and sell three brands of sun-grown cannabis, Peak Supply, Chong's Choice, and Mad Dog 4/20. Each unique from the other, from the highest quality to the best value and everything in between, we've got you covered. Peak Supply is our Original Brand. In 2014 we set out to produce Quality Affordable Cannabis, the best of both worlds, and have done just that ever since.
Peak Supply Solutions
Impacts / White Papers. Retail, Consumer Goods. Peak Supply Solutions exists to meet the needs of organizations like yours seeking to identify and implement value-added solutions to supply management challenges. We provide adaptable, fractional, or interim supply management resources, helping you adjust to economic challenges and mitigate risk. We offer you practical solutions where strong technical knowledge, industry best practices, and regulatory expertise are required. Rob Osborne, Principal. Rob has...
Peak Vocational & Support Services | Focusing on Ability
Peak Vocational and Support Services. Programs & Services. It is the Mission of Peak Vocational and Support Services to empower individuals to achieve maximum independence in all areas of their lives. Peak Believes that all people in this world have the right to have goals, to have dreams and to be able to fulfill them to the greatest extent that they can. Peak would like the world to be a place where people with disabilities have the same rights and opportunities Continue Reading →.
Peak Support Services
Registered in England and Wales. We provide ICT Solutions with Technology managed services, agility and capability where you need it - responsive support when you need it, with the capacity to cope. Don't fall victim to Ransomware. The first step is knowing your enemy; below is a whitepaper from Sophos explaining everything about ransomware. The second is to implement Sophos InterceptX which monitors and blocks any attempts to encrypt your data. Interested in moving your business to the cloud? Peak Suppo...
peaksupport.com
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Peak Support - Helping you scale - Home
Customer Support and Business Process Experts. The second challenge are peaks and troughs. Some surges are predictable; for example, holidays and marketing promotions. Other times, surges are unpredictable; a New York Times article or Taylor Swift tweet. Great companies are defined by how well they do during periods of high volume. Peak Support can help with both of these challenges. We augment your existing team for long-term growth or sporadic bursts in traffic. TNW App of The Year.
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