penguin-programming.co.uk

Penguin-Programming

Resource Management and Excel Solutions. For Call Centers and SME's. Penguin Programming provides a wide range of Freelance support mainly aimed at the smaller 50 seat call center and telephony and configuration support for Small to Medium businesses. Our aim is to provide a low cost solution to a variety of Resource scenarios without having to invest in a large scale Workforce Management Systems. Bespoke design work is also available at competitive rates.

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Penguin-Programming | penguin-programming.co.uk Reviews

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Resource Management and Excel Solutions. For Call Centers and SME's. Penguin Programming provides a wide range of Freelance support mainly aimed at the smaller 50 seat call center and telephony and configuration support for Small to Medium businesses. Our aim is to provide a low cost solution to a variety of Resource scenarios without having to invest in a large scale Workforce Management Systems. Bespoke design work is also available at competitive rates.

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Penguin-Programming | penguin-programming.co.uk Reviews

https://penguin-programming.co.uk

Resource Management and Excel Solutions. For Call Centers and SME's. Penguin Programming provides a wide range of Freelance support mainly aimed at the smaller 50 seat call center and telephony and configuration support for Small to Medium businesses. Our aim is to provide a low cost solution to a variety of Resource scenarios without having to invest in a large scale Workforce Management Systems. Bespoke design work is also available at competitive rates.

INTERNAL PAGES

penguin-programming.co.uk

1

Excel Solutions

http://penguin-programming.co.uk/excel_solutions.htm

Resource Management and Excel Solutions. For Call Centers and SME's. Excel is one of the most useful tools available to the modern contact centre. However, in order to get the best from it, a large amount of knowledge is required. This is where we come in. So whether you want a few pointers with your current workbooks or a full-blown Excel based application to automate your process then contact us and we’ll sort your problem.

2

Resource Plannning

http://penguin-programming.co.uk/Resource%20Planning.htm

Resource Management and Excel Solutions. For Call Centers and SME's. When you could use! One of our aims is to provide a low cost solution for small centers reluctant or unable to invest in a full scale WFM (Work Force Management) package. Our solutions are individually tailored to you specific requirements and range from low end base staff calculators (a free demo version is available in the downloads section. Base and adaptive marketing impact models are also available.

3

Penguin-Programming

http://penguin-programming.co.uk/index.html

Resource Management and Excel Solutions. For Call Centers and SME's. Penguin Programming provides a wide range of Freelance support mainly aimed at the smaller 50 seat call center and telephony and configuration support for Small to Medium businesses. Our aim is to provide a low cost solution to a variety of Resource scenarios without having to invest in a large scale Workforce Management Systems. Bespoke design work is also available at competitive rates.

4

ACD Planning

http://penguin-programming.co.uk/ACD%20Planning.htm

Resource Management and Excel Solutions. For Call Centers and SME's. Automatic Call Distribution has been around for years now. No longer do we need to have the bank of Receptionists / Operators slaving away in the back room directing calls for you. (The switch now slaves away, but I bet it's better air conditioned than the receptionists office ever was). One of the services we can provide is an overview and audit of the core telephony. From link line to agent. 1) Telephony policy guidelines.

5

Links

http://penguin-programming.co.uk/Links.htm

Resource Management and Excel Solutions. For Call Centers and SME's. Call Center , Planning and Workforce Management. The UK's Best Resource for Call Center professionals. Possibly the best site in the World for Excel problems and solutions. Planning and Resource Management Not such a high traffic rate as CCV. Our personal favorite WFM application. Specialist Call Center consultant with a strong. Emphasis on innovative use of current equipment. Network Call Recording, Network ACD, IVR, CTI and just.

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darrylbeckford.com

Darryl Beckford

http://www.darrylbeckford.com/dblinks.asp

If you'd think there's a site that should be linked to here, then please drop us a line with details to link@darrylbeckford.co.uk. The Direct Marketing Association UK is Europe's largest trade association in the marketing and communications sector. It was formed to protect the direct marketing industry from legislative threats and promote its development. The DMA's Contact Centre Council. Call Centre Management Association. Professional Association for Call Centre Managers and Supervisors. Where you can ...

darrylbeckford.co.uk

Darryl Beckford

http://darrylbeckford.co.uk/dblinks.asp

If you'd think there's a site that should be linked to here, then please drop us a line with details to link@darrylbeckford.co.uk. The Direct Marketing Association UK is Europe's largest trade association in the marketing and communications sector. It was formed to protect the direct marketing industry from legislative threats and promote its development. The DMA's Contact Centre Council. Call Centre Management Association. Professional Association for Call Centre Managers and Supervisors. Where you can ...

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Resource Management and Excel Solutions. For Call Centers and SME's. Penguin Programming provides a wide range of Freelance support mainly aimed at the smaller 50 seat call center and telephony and configuration support for Small to Medium businesses. Our aim is to provide a low cost solution to a variety of Resource scenarios without having to invest in a large scale Workforce Management Systems. Bespoke design work is also available at competitive rates.

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