managingdisinformation.blogspot.com
The Management of Disinformation: The Orange infinite loop of customer death
http://managingdisinformation.blogspot.com/2014/05/the-orange-infinite-loop-of-customer.html
Issues of information management, issues of poor practice and possible resolutions. HCI, Human factors, Design, computers. Gdewsbury - Independent Research Consultantnts. Gdewsbury - Freelance Consultancy and Writing Service. Wednesday, 7 May 2014. The Orange infinite loop of customer death. Customer disservice has reached a new nadir. This is the first error as I can clearly spell my name but this is not requests or suggested. Instead I am transferred to the voice service. Poopy basically tells me to go...
managingdisinformation.blogspot.com
The Management of Disinformation: August 2010
http://managingdisinformation.blogspot.com/2010_08_01_archive.html
Issues of information management, issues of poor practice and possible resolutions. HCI, Human factors, Design, computers. Gdewsbury - Independent Research Consultantnts. Gdewsbury - Freelance Consultancy and Writing Service. Thursday, 19 August 2010. Computers, management and systems – rationalising the irrational. In the UK there is a new management system that is being deployed through call centres and I would envisage is also extending into traditional work environments. You must have experienced it ...
managingdisinformation.blogspot.com
The Management of Disinformation: A taxing post
http://managingdisinformation.blogspot.com/2012/06/taxing-post.html
Issues of information management, issues of poor practice and possible resolutions. HCI, Human factors, Design, computers. Gdewsbury - Independent Research Consultantnts. Gdewsbury - Freelance Consultancy and Writing Service. Thursday, 21 June 2012. When is security insecure? I of course failed. So the twenty minute wait, that I had to endure to get to speak to someone from the tax office is now compounded by the fact I cannot actually talk to anyone without knowing all my previous addresses off by heart.
managingdisinformation.blogspot.com
The Management of Disinformation: September 2010
http://managingdisinformation.blogspot.com/2010_09_01_archive.html
Issues of information management, issues of poor practice and possible resolutions. HCI, Human factors, Design, computers. Gdewsbury - Independent Research Consultantnts. Gdewsbury - Freelance Consultancy and Writing Service. Monday, 27 September 2010. Another example of the disenfranchisement of information. What this shows me is a number of important lessons:. 1) As a consumer we need to prove a fault repeatedly even though the provider will not recognise your expertise in this area. 4) I cannot fathom...
managingdisinformation.blogspot.com
The Management of Disinformation: January 2012
http://managingdisinformation.blogspot.com/2012_01_01_archive.html
Issues of information management, issues of poor practice and possible resolutions. HCI, Human factors, Design, computers. Gdewsbury - Independent Research Consultantnts. Gdewsbury - Freelance Consultancy and Writing Service. Thursday, 5 January 2012. Eons of experience but a major security data protection flaw – Time to put their energy into their debt recovery systems. Which I paid on the last day to pay. Now this is where things became problematic. Of course, this is where personal data protection.
managingdisinformation.blogspot.com
The Management of Disinformation: February 2013
http://managingdisinformation.blogspot.com/2013_02_01_archive.html
Issues of information management, issues of poor practice and possible resolutions. HCI, Human factors, Design, computers. Gdewsbury - Independent Research Consultantnts. Gdewsbury - Freelance Consultancy and Writing Service. Monday, 4 February 2013. The noise suffered by the technology slave. I think we are possibly the slaves. We are surrounded by noise pollution which is a result of our uptake of technology. We decided to buy the computer, the phone, the tablet computer, the mp3 player, the wash...
managingdisinformation.blogspot.com
The Management of Disinformation: June 2012
http://managingdisinformation.blogspot.com/2012_06_01_archive.html
Issues of information management, issues of poor practice and possible resolutions. HCI, Human factors, Design, computers. Gdewsbury - Independent Research Consultantnts. Gdewsbury - Freelance Consultancy and Writing Service. Thursday, 21 June 2012. When is security insecure? I of course failed. So the twenty minute wait, that I had to endure to get to speak to someone from the tax office is now compounded by the fact I cannot actually talk to anyone without knowing all my previous addresses off by heart.
managingdisinformation.blogspot.com
The Management of Disinformation: December 2011
http://managingdisinformation.blogspot.com/2011_12_01_archive.html
Issues of information management, issues of poor practice and possible resolutions. HCI, Human factors, Design, computers. Gdewsbury - Independent Research Consultantnts. Gdewsbury - Freelance Consultancy and Writing Service. Tuesday, 20 December 2011. The concept of fun is nothing new. The notion of fun has been discussed widely within computer gaming and HCI/CHI and is one of the key concerns of many designers and software engineers. Was the work actually fun? Was fun encouraged or discouraged? In the ...
managingdisinformation.blogspot.com
The Management of Disinformation: February 2012
http://managingdisinformation.blogspot.com/2012_02_01_archive.html
Issues of information management, issues of poor practice and possible resolutions. HCI, Human factors, Design, computers. Gdewsbury - Independent Research Consultantnts. Gdewsbury - Freelance Consultancy and Writing Service. Tuesday, 28 February 2012. The importance of survivability. I was at the hospital the other day, as an outpatient. The wait did in fact happen and the line started to move out of the department into the adjacent corridor. It is critical that a hospital computer work, in this instanc...
