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Benchmarking: (How) Can It Be Used to Improve Health Care Performance?

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March 1, 2016. Benchmarking: (How) Can It Be Used to Improve Health Care Performance? By Kevin Schulman, MD, MBA, Bivarus co-founder. In my experience, the best managers crave feedback in order to evaluate their strategy and tactics. They link operational choices to customer response in order to assess performance. Top managers know that feedback can help refine products and services to improve their position in the marketplace or within their given industry. Historically, benchmarking was a means of set...

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Customers Say - Bivarus | Patient-Centered Analytics

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DOCTORS AND OTHER CARE PROVIDERS. Charles Cairns, MD. Chairman, Department of Emergency Medicine / UNC Healthcare. This powerful and novel approach to assessing patient satisfaction is a game-changer; it will fundamentally change how we manage the service experience for our patients, both at UNC and nationally. James Larson, MD. ER Medical Director / UNC Healthcare. I learned more from 10 minutes reviewing this report once then I have in 10 years of Press Ganey. Amy Fox, MD. Joel Schneider, MD FACC.

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The Importance of Free-Text Comments in Patient Experience Surveys

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April 23, 2015. The Importance of Free-Text Comments in Patient Experience Surveys. By Kaitlin McCormick, MPH, Bivarus client services and project manager. Improving patient safety is a common primary goal for our clients. Patient safety, patient experience and patient engagement are all interrelated; the Hospital Survey of Patient Safety Culture (SOPS) showed. That high patient experience correlates with better patient safety, and in September 2012, the Institute of Medicine reported. Bivarus, Inc. ...

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Platform - Bivarus | Patient-Centered Analytics

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Better patient-generated insights, delivered faster, at a fraction of the cost. Immediately after an encounter patients are invited via email and text to provide information about their interactions with the organization and care team. Each patient receives a unique URL containing relevant items specific to them and the service provided. Bivarus’ real-time platform is the first and only software service to capture targeted and actionable patient-generated insights; driving response rates up 3x-5x. Theref...

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Company - Bivarus | Patient-Centered Analytics

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Measuring and improving the patient experience has become one of the top priorities of the healthcare system, and Bivarus is redefining how healthcare leaders capture and operationalize patient- and employee-generated insights to improve patient care and service operations. Organizations rely on Bivarus’s cloud-based, real-time analytics platform to gain meaningful insights into the unique drivers impacting the patient experience, employee engagement and retention, and physician/nurse performance. We sma...

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Blog - Bivarus | Patient-Centered Analytics

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August 1, 2016. Why We Need Patient-Experience Data. Recent, widespread shifts in our industry recognize that healthcare is ultimately a service provided to individuals and the public. As consumers, patients are central to the evaluation and improvement of healthcare delivery, and assessing the patient experience to determine quality of care has become essential. There are three major factors increasingly driving continued focus and more demand for data around the patient experience:. We dive deeper into...

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FAQ - Bivarus | Patient-Centered Analytics

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PATIENT CONTACT INFORMATION COLLECTION. How is patient contact information collected? Patient email addresses and mobile phone numbers are collected at registration by front-office team members. SURVEY QUESTIONS and CUSTOMIZATION. Does Bivarus dictate the questions that appear on my survey? No Your survey will be customized to your environment and concerns. We have specialty-based item bank templates from which you can choose questions or you can generate your own. How long after the patient visits are s...

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Who Should Own Your Patient Experience Strategy?

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May 12, 2015. Who Should Own Your Patient Experience Strategy? By David Levin, Bivarus chief executive officer. I recently came across a. Written by Greg Slabodkin about patient portals and patient engagement. In this article, Slabokin says that a common complaint of health-care organizations is that their patient engagement strategies are not fully baked, and some employees question these strategies. He writes:. Since there are so many different aspects of the patient experience and patient engagement, ...

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Resources - Bivarus | Patient-Centered Analytics

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The Bivarus Qualified Clinical Data Registry (QCDR). Structured Assessment of the Patient Experience. Bivarus serves as a CMS-approved QCDR for satisfying PQRS requirements. We offer a flexible format that is not clinically specific, an approach that truly captures the voice of the patient, and a process that is east to implement. UNC Healthcare Department of Emergency Medicine. Access This Case Study. The New England Journal of Medicine. The Patient Experience and Health Outcomes. AMERICAN JOURNAL OF ME...