donnellycommunications.com
Quality Driven Processes — Lean Six Sigma’s DMAIC Methodology — Quality Assurance — Donnelly Difference
http://www.donnellycommunications.com/html/Donnelly-Difference-Quality-Driven-Process.html
Custom Contact Center Solutions. Purpose, Beliefs and Values. All processes undergo continuous scrutiny and improvement so we can deliver on our promise to our clients. Donnelly utilizes Lean Six Sigma’s DMAIC methodology. To continuously improve its processes. Our customer service professionals receive in-depth training. On customer service skills, client products and processes, and Donnelly’s proprietary software. Additional training and daily coaching ensures all personnel receive process updates.
donnellycommunications.com
Performance Motivated — Customer Service Professionals — Customized Software — Donnelly Difference
http://www.donnellycommunications.com/html/Donnelly-Difference-Performance-Motivated-Customer-Service-Professionals.html
Custom Contact Center Solutions. Purpose, Beliefs and Values. Performance-Motivated Customer Service Professionals. Donnelly Customer Service Professionals are motivated to provide an exceptional experience for your customers. We align our customer service performance measurement and rewards with your business objectives. Powerful VDI workstations and. Allow customer service professionals to easily navigate the sales process and convert inquiries to orders. 2015 Donnelly Communications, Inc.
donnellycommunications.com
Donnelly Communications, Inc. — Careers — Human Resources — Outsourced Contact Center Solutions
http://www.donnellycommunications.com/html/Donnelly-Who-We-Are-Careers.html
Custom Contact Center Solutions. Purpose, Beliefs and Values. Donnelly is always looking for friendly, customer focused people to join our team. Our contact center, located in Atlanta, Georgia, is a professional work environment and we serve prominent brands in many industries. The Donnelly office, located in midtown, is. Easily accessible by MARTA (rail and bus) transportation system. Professional, team oriented workplace. Medical, dental, and vision healthcare. Paid training and paid time off. Program ...
donnellycommunications.com
Customer Reach — Attract Customers and Generate Leads — Donnelly Services
http://www.donnellycommunications.com/html/Donnelly-CustomerTouch-360-CustomerReach.html
Custom Contact Center Solutions. Purpose, Beliefs and Values. Learn more about the Donnelly Difference. Customizes each program to the EXACT requirements of our clients. Delivers immediate and relevant insight into the Voice of the Customer. Exceeds the evolving needs of our clients. Deliver an exceptional customer experience. Use innovative marketing campaigns to identify and educate prospects. When looking to attract new customers using the latest technologies, CustomerReach is your answer.
donnellycommunications.com
Quality Driven Processes — Lean Six Sigma’s DMAIC Methodology — Quality Assurance — Donnelly Difference
http://www.donnellycommunications.com/html/Donnelly-Difference-Donnelly-Analytics.html
Custom Contact Center Solutions. Purpose, Beliefs and Values. Today organizations are flooded with massive amounts of information from an almost infinite variety of sources. Donnelly Analytics can transform all of your data, relating to customer interactions and operations, into meaningful insights about the Voice of your Customer, the profitability of customer segments, the cost of service and more. Utilize analysis for fact based decision making to improve performance and drive results.
donnellycommunications.com
Multi-Channel Retail — Restaurant — Automotive — Multiple Industries — Donnelly
http://www.donnellycommunications.com/html/Donnelly-Industries-Automotive.html
Custom Contact Center Solutions. Purpose, Beliefs and Values. Learn more about the Donnelly Difference. Customizes each program to the EXACT requirements of our clients. Delivers immediate and relevant insight into the Voice of the Customer. Exceeds the evolving needs of our clients. Deliver an exceptional customer experience. Listen to your customers 24/7 by telephone, web form, email, social media, and mobile. Monitor social media postings and move customer offline for issue resolution.
donnellycommunications.com
Multi-Channel Retail — Restaurant — Automotive — Multiple Industries — Donnelly
http://www.donnellycommunications.com/html/Donnelly-Industries-Omni-Channel-Retail.html
Custom Contact Center Solutions. Purpose, Beliefs and Values. Learn more about the Donnelly Difference. Customizes each program to the EXACT requirements of our clients. Delivers immediate and relevant insight into the Voice of the Customer. Exceeds the evolving needs of our clients. Deliver an exceptional customer experience. Services drive revenue and decrease costs. Complete customer care using email, telephone, chat, social media, or mobile. Provides powerful data on the Voice of the Customer. Today ...
donnellycommunications.com
Multi-Channel Retail — Restaurant — Automotive — Multiple Industries — Donnelly
http://www.donnellycommunications.com/html/Donnelly-Industries-Restaurant.html
Custom Contact Center Solutions. Purpose, Beliefs and Values. Learn more about the Donnelly Difference. Customizes each program to the EXACT requirements of our clients. Delivers immediate and relevant insight into the Voice of the Customer. Exceeds the evolving needs of our clients. Deliver an exceptional customer experience. Solution enables restaurants to protect their brand value, recover customers, and strengthen customer brand loyalty. Quickly identify warning signs and trends.
donnellycommunications.com
CustomerConnect — Improve Conversion Rates — Maximize Order Value — Donnelly Services
http://www.donnellycommunications.com/html/Donnelly-CustomerTouch-360-CustomerConnect.html
Custom Contact Center Solutions. Purpose, Beliefs and Values. Learn more about the Donnelly Difference. Customizes each program to the EXACT requirements of our clients. Delivers immediate and relevant insight into the Voice of the Customer. Exceeds the evolving needs of our clients. Deliver an exceptional customer experience. Convert Customers and Increase Revenue. State of the art telephony system featuring multi-media support using chat, telephone, email, and social media. Donnelly can handle all your...