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People management training, workshops, presentations that lead to business success

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People management training, workshops, presentations that lead to business success
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9 the geese
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https://positive-effect.com

People management training, workshops, presentations that lead to business success

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general3

http://www.positive-effect.com/clientfeedback.html

The geese have made an impression on the team! I am sure that there will be some long term benefits for customer service. . 160;                      . 160;          . Mark Rzemieniuk  CITY OF PORT ADELAIDE AND ENFIELD. Feedback from the students has been very positive and highlights seem to be not only your Knowledge of the topic but your energy and enthusiasm that was also such an important part of their learning. Top qualities: Great Results, Personable, Expert. What can I say! 160;     &#16...Your co...

2

Untitled1

http://www.positive-effect.com/normal.html

MACH 1.0 and beyond:. Are facing the prospect of being shattered into pieces. Many organisations are at risk of reaching compressibility. While presenting a recent 'Leadership' seminar I was asked,. I am not in a senior decision making role, so what is expected of me during organisational change? Successfully managing rapid change depends on people, and in order to achieve success people depend on leaders. The organisation needs you to be a leader. How do I become a good leader? Inconsistent direction wi...

3

seminarpage

http://www.positive-effect.com/seminarpage.html

If you want to be something different, you have to do something different. A seminar from the. This seminar will provide participants with knowledge and skills to understand customers and manage the delivery of quality customer service more effectively. Responsibility for customer service. Leading for quality customer service. Personal attributes for customer service personnel. If you are responsible for achieving customer service objectives,. Aspire to be a successful customer service leader, or. Throug...

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general3

http://www.positive-effect.com/thegeese.html

You can learn the secrets of a great work team  from the Geese. 160;  . The geese know they must:. 2 Know the direction of the flock:. 3 Share the responsibility of leadership:. 4 Be responsible for their own performance:. 1 Move ahead to survive. 6 Change team structure as circumstances change:. 7 Be willing to assist others:. 8 Provide encouragement to the team:. 9 Be a team player:. 11 Be alert to danger:.

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September | 2011 | positiveffect

https://positiveffect.wordpress.com/2011/09

124; Comments RSS. Do you really want me in your store? Posted on September 26, 2011. After all, customer service is about the customer’s experience not about the transaction, our aim should be to create a customer experience that is comfortable and welcoming, one that makes the customer feel special. It is important to consider all non-verbal communication. Take a few minutes to go out of the customer area, then walk back and ask yourself,. Does it clearly reflect the customer values we promote? Oh, the...

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September | 2012 | positiveffect

https://positiveffect.wordpress.com/2012/09

124; Comments RSS. Ongoing, incremental improvement, creating success. Remember? Posted on September 7, 2012. Many organisations have forgotten the ‘Kaizen’ principles of employee driven, incremental and continuous improvement that created significant business growth in the second half of the 1900s. The aim was simple, encourage and support the people who actually do the work, i.e. everyone, to focus on small improvements and removing waste in their area of responsibility. Do they consider time waste?

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October | 2011 | positiveffect

https://positiveffect.wordpress.com/2011/10

124; Comments RSS. We must satisfy three customer groups. Posted on October 16, 2011. To achieve a level of customer service that turns customers into advocates you must satisfy three customer groups. They are:. Are people within the organisation that you rely on to do your work. The definition of an internal customers is:. People I rely on to do my work, and people who rely on me to do their work.”. Internal customer service is too important to be just. Everyone who works here . 124; Leave a comment.

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Communicating with your customer | positiveffect

https://positiveffect.wordpress.com/2011/12/31/communicating-with-your-customer

124; Comments RSS. Communicating with your customer. Posted on December 31, 2011. Attentive customer communication skills can not only make your day easier and help you to create loyal customers; you will also learn things that improve your business. It is good to remember that when you are communicating with a customer there are two people who want to say something very important; and want the undivided attention of the other, quite often at the same moment. Taking notes as the customer is telling you t...

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We must satisfy three customer groups | positiveffect

https://positiveffect.wordpress.com/2011/10/16/we-must-satisfy-three-customer-groups

124; Comments RSS. We must satisfy three customer groups. Posted on October 16, 2011. To achieve a level of customer service that turns customers into advocates you must satisfy three customer groups. They are:. Are people within the organisation that you rely on to do your work. The definition of an internal customers is:. People I rely on to do my work, and people who rely on me to do their work.”. Internal customer service is too important to be just. Everyone who works here . Enter your comment here.

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And to everyone our best wishes for a Merry Christmas | positiveffect

https://positiveffect.wordpress.com/2011/12/22/and-to-everyone-our-best-wishes-for-a-merry-christmas

124; Comments RSS. And to everyone our best wishes for a Merry Christmas. Posted on December 22, 2011. And to everyone our best wishes for a Merry Christmas and a Happy New Year, and a little story about a customer service experience while on Christmas holidays a few years ago. We met a couple while getting tickets for a show at Treasure Island and quickly became friends. We found we were staying at the same hotel, and when we arrived back there after the show we felt like a midnight snack. Sorry, we hav...

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December | 2011 | positiveffect

https://positiveffect.wordpress.com/2011/12

124; Comments RSS. Communicating with your customer. Posted on December 31, 2011. Attentive customer communication skills can not only make your day easier and help you to create loyal customers; you will also learn things that improve your business. It is good to remember that when you are communicating with a customer there are two people who want to say something very important; and want the undivided attention of the other, quite often at the same moment. Taking notes as the customer is telling you t...

positiveffect.wordpress.com positiveffect.wordpress.com

I found it in a fast food restaurant. | positiveffect

https://positiveffect.wordpress.com/2013/02/19/you-dont-have-to-say-you-found-it-in-a-fast-food-restaurant

124; Comments RSS. I found it in a fast food restaurant. Posted on February 19, 2013. I was invited to speak at a customer service conference in Sydney and found time to wander and enjoy my favourite sites. It was early afternoon and I came across Planet Hollywood so I popped in for lunch. I received a very friendly welcome from David and shown to a table, he was polite, positive and seemed genuinely interested in me. I received the usual glass of water and a menu. No, Rachel said, we conduct a 10 minute...

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positiveffect | Just another WordPress.com site | Page 2

https://positiveffect.wordpress.com/page/2

124; Comments RSS. Do you really want me in your store? Posted on September 26, 2011. After all, customer service is about the customer’s experience not about the transaction, our aim should be to create a customer experience that is comfortable and welcoming, one that makes the customer feel special. It is important to consider all non-verbal communication. Take a few minutes to go out of the customer area, then walk back and ask yourself,. Does it clearly reflect the customer values we promote? Oh, the...

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www.positive-education.com geregistreerd door een klant van DeziWeb

U bevindt zich hier:. Raquo; www.positive-education.com. Dit domein (www.positive-education.com) is geregisteerd door een van onze klanten. Op dit moment is nog geen website op dit domein geplaatst. Probeert u het later nog eens. Heeft u de DNS gegevens voor uw domein al aangepast? Zie Hoe komt het dat mijn nieuwe domein nog niet werkt? Dat is mogelijk vanaf € 5,99. Per jaar. Kijk snel op onze website www.deziweb.com. Is uw domeinnaam nog vrij? Rarr; Reseller hosting. Rarr; Zakelijke hosting.

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Home - Positive Effect - Making A Difference For You

Positive Effect - Making A Difference For You. For Leaders and Managers. Ositive Effect offer a wide range of services to a wide range of clients - each service is designed to make a positive and measurable difference. We take a pride in providing a friendly, professional, high-quality service which accurately addresses your specific needs. Our clients are always left feeling very happy with the service they receive - see hundreds of examples of our client's feedback. We look forward to working with you.

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T is the people and culture in your organisation that will make the difference. Let. And our associates, help you make it a positive difference, one that leads to success and creates the ultimate competitive advantage. Success is driven by skilled and motivated staff who understand that leadership is not hierarchical and is more than being a good manager. Let. Bring the people in your organisation to a higher-place, to a place where leaders create leaders and innovation is just part of the culture. We ne...

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