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Prospero's Index: Career Segmentation (Part One)
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Increasing your competitiveness with ideas and insights from the business bard. Thursday, November 04, 2010. Career Segmentation (Part One). Marketers are familiar with life stage segmentation in trying to understand buying motivations and decisions. For some time we have been interested in how the same technique might be applied to looking at career phases. Below we have developed our own tool that we believe identifies the key phases of the career focused working life:. How focused is the person? This ...
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Prospero's Index: Why Working With Demanding Customers Is The Best Thing You Can Do
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Increasing your competitiveness with ideas and insights from the business bard. Thursday, October 07, 2010. Why Working With Demanding Customers Is The Best Thing You Can Do. Think about your most important customers; think about the ones you enjoy working most with. Think about why you enjoy working with them – they're nice people, you make good money from them, they pay up on time, they are low maintenance, they’re compliant. Sound familiar? They drive your product development to go at a faster pace.
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Prospero's Index: Would You ‘Lunch & Learn’?
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Increasing your competitiveness with ideas and insights from the business bard. Thursday, November 04, 2010. Would You ‘Lunch and Learn’? What if you know your people desperately need some development in a key area of their role, and supposing you even had the budget to pay for it, can you really afford to let them out of the office long enough for it to happen? What if you could do your people development in bite-sized chunks during your lunch time, say between 12:00pm and 2:00pm? The activity would be ...
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Prospero's Index: How Good Is Your Succession Planning?
http://prosperobarn.blogspot.com/2010/10/how-good-is-your-succession-planning.html
Increasing your competitiveness with ideas and insights from the business bard. Tuesday, October 26, 2010. How Good Is Your Succession Planning? Many organisations talk about succession planning (SP), a large majority simply work to an annual appraisal with added ‘widgets’. Below we provide a best practice guide to real succession planning:. You will also need coherent transparency around role classification practices; including job descriptions, competency profiles aligned to grading, pay scales etc.
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Prospero's Index: Why Family Is Bad For Business
http://prosperobarn.blogspot.com/2010/10/why-family-is-bad-for-business.html
Increasing your competitiveness with ideas and insights from the business bard. Monday, October 18, 2010. Why Family Is Bad For Business. What descriptor do you use to describe the people who work in your organisation? Employees, workers, staff, group, team, family? Or do you stick with the literal, neutral term and call them – people? Here is a word to try on your organisation. Describe the people as a community. A high-functioning organisation will be effective in delivering the three dimension...Peopl...
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Prospero's Index: Focusing On Developing Your Competitive Advantage
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Increasing your competitiveness with ideas and insights from the business bard. Thursday, November 25, 2010. Focusing On Developing Your Competitive Advantage. As the old truism has it; ‘Give the people what they want and they will buy’ if you do that successfully and you do it better than other businesses making a similar offer you have competitive advantage. Let’s look at this a bit more scientifically. There are five major sources of competitive advantage:. Can you call the market? You have relationsh...
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Prospero's Index: Using Appreciative Inquiry- The Positive Way To Deal With Difficult Change
http://prosperobarn.blogspot.com/2010/10/using-appreciative-inquiry-positive-way.html
Increasing your competitiveness with ideas and insights from the business bard. Monday, October 18, 2010. Using Appreciative Inquiry- The Positive Way To Deal With Difficult Change. How do you get a group working in a high functioning state without going into the common spiral of overdosing on problem diagnosis and failing to get to any agreed resolution? The four stages are:. Identifying the organisational processes that work well. Envisioning processes and practices that would work well in the future.
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Prospero's Index: Ten Ways To Improve Your Call Centre Customer Service Scores
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Increasing your competitiveness with ideas and insights from the business bard. Thursday, November 25, 2010. Ten Ways To Improve Your Call Centre Customer Service Scores. We all have to use the phone to talk to our bank, broadband provider, support service etc. How many of us do it with a glad heart? When you have a good experience it's easy to deconstruct why. Here we collect the common sense top 10 ways to improve your telephone handling:. Avoid over scripting, screen prompts can be just as bad. Design...
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Prospero's Index: Seven Things Every New Sales Person Should Know
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Increasing your competitiveness with ideas and insights from the business bard. Thursday, November 04, 2010. Seven Things Every New Sales Person Should Know. We list our top seven things every person that is new to sales should know:. It’s tough out there:. Sales people need to know what is happening in their sector not just at the local level, but if they are to succeed, also at the macro level too – what are the major change drivers in their market? 8211; who are the movers and shakers? Where are the r...
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Prospero's Index: Why Are Some Organisations Still Struggling With CRM Adoption?
http://prosperobarn.blogspot.com/2010/10/why-are-some-organisations-still.html
Increasing your competitiveness with ideas and insights from the business bard. Tuesday, October 26, 2010. Why Are Some Organisations Still Struggling With CRM Adoption? Given database ubiquity and technology literacy you would think sales organisations are now fully up to speed with their CRM. Below we give the most common reasons why some sales organisations are still behind the curve. Salespeople are highly adaptive:. In the absence of anything they will create something. Their own database, sprea...
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